Roxy Ann Veterinary Hospital
2026-10-20T15:43:38.050Z
UPDATE: A Much Better Experience with Roxy Ann Veterinary PracticeAfter a heartbreaking experience last year, I never expected to return to Roxy Ann Veterinary Practice. However, when two of my cats suddenly became very ill and needed immediate care, I decided to give them another chance, especially after the practice previously offered me a refund.This visit was much more positive.I made it clear that I wanted to remain with my cats during their appointment. Although staff initially suggested leaving them for examination, they accommodated my request. Staying with them made a meaningful difference in the care and communication we received.Dr. Adrian remembered me, listened to my concerns, explained possible causes and treatment options, and answered my questions without rushing me. Staff promptly provided copies of my cats’ medical records and called after the weekend to check on them. These actions showed the attentiveness and compassion I felt were missing during my previous experience.Most importantly, Dr. Adrian followed through on her word, even after an entire year had passed. That speaks to her character and integrity. She is a knowledgeable, capable veterinarian who genuinely cares about her patients and is working to improve the experience for pet owners.Roxy Ann provides affordable veterinary care, which understandably makes it a busy practice. Still, clear communication, compassion, and involving owners in their animals’ care remain essential.My experience last year was incredibly painful, but I believe in giving credit where it’s due. I appreciate Dr. Adrian honoring her word and making this visit better for both my cats and me. It has helped restore some of my confidence in the practice, and I hope these improvements continue. THANK YOU!Original Review 11/2025- I've never had employees in this line of work be so insensitive and treat us as just another invoice. I wasn't allowed to go into exam room with my cat to go over my concerns with the vet, I was told to leave and they would call me, then was charged for hospitalization services. When they called me, they gave me a terrifying diagnosis over the phone and when I returned to the office I still wasn't reunited with my sweet baby until they had my money and was sending me out the door. The vet came in for 30seconds and didn't go over the bloodwork, my options, the prognosis, or discuss what steps I needed to take to keep my other pets safe. I had to google all of that!!! They gave me subQ fluids and weren't even going to show me how to administer them or at what dosage!!! When I got to my car I discovered my cat was sitting in a pool of his own cold urine, who knows how long he was left in the back uncared for!! My sweet baby died the next morning and I will forever hate this place for robbing me of precious time I could've spent with him and guidance on his care.