😀 - The customer service was amax8ng, staff could not do enough to ensure the stay was what we were looking for 😞 - N/a
5
Apr 18, 2025
😀 - How friendly the staff are 😞 - Nothing
4.5
Apr 17, 2025
😀 - Hotel located in a pleasant residential area within easy walking distance of the train station and town centre. Excellent helpful staff. Large ro...
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😀 - Hotel located in a pleasant residential area within easy walking distance of the train station and town centre. Excellent helpful staff. Large room. Large bed (unfortunately too soft for my back, but fine for my husband) Good bathroom. Welcome tray provided. Very good breakfast. Plenty of choice. Need to order the night before. Over all a really good stay in this wonderful city.
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4
Apr 17, 2025
4.5
Apr 16, 2025
😀 - Sin da subito siamo stati accolti con il sorriso e con educazione dalla receptionist di turno che ci ha illustrato tutto ciò che poteva servirci,...
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😀 - Sin da subito siamo stati accolti con il sorriso e con educazione dalla receptionist di turno che ci ha illustrato tutto ciò che poteva servirci, compresi i punti di maggior interesse di York, evidenziandoceli sulla mappa da loro stessi fornita. La stanza era pulita, ordinata ed accogliente, come anche il bagno, cosa non così scontata. La struttura si trova a circa 10 minuti a piedi dal centro che quindi risulta facilmente raggiungibile con una passeggiata. La zona è tranquilla ed ottima per chi ricerca un po' di pace e tranquillità, soprattutto nelle ore notturne. La colazione è ricca e abbondante e può soddisfare tutti i gusti. Tutto il personale è stato molto disponibile. Peccato averci passato solo una notte. 😞 - Nulla da dichiarare.
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4.5
Apr 15, 2025
😀 - Beautiful hotel. We stayed for 2 nights to celebrate a special birthday. The room was ready on arrival. They have parking at the rear of the hote...
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😀 - Beautiful hotel. We stayed for 2 nights to celebrate a special birthday. The room was ready on arrival. They have parking at the rear of the hotel (charges apply), which was brilliant as hotel parking is a luxury in York. The room was very clean & spacious. Little kitchen area with tea & coffee etc. Staff were super friendly. We didn't use the facilities in the hotel but breakfast & evening meals were available. Beautiful garden with hot tub. Less than a 10 min walk into the centre through the beautiful York Museum gardens 😞 - Nothing
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4.5
Apr 15, 2025
😀 - Hedley House Hotel is a brilliant location in York. Close enough to all amenities but far enough out that it’s quiet. Our room was clean and spac...
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😀 - Hedley House Hotel is a brilliant location in York. Close enough to all amenities but far enough out that it’s quiet. Our room was clean and spacious with stunning views from the skyline window. The staff were helpful, approachable and friendly. Breakfast was good, served quickly and cooked well. The only downside was the multiple staircases to the top floor to get to our room.
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5
Apr 15, 2025
😀 - Just got confused about where to park Spa services could be mentioned on arrival
4
Apr 14, 2025
😀 - Breakfast was nice staff were very helpful
5
Apr 14, 2025
😀 - Great location. Very nice staff. Hot hub a great bonus
5
Apr 14, 2025
Another fabulous stay at Hedley House. Our go to home from home. Lovely comfortable rooms, excellent breakfast. Greg, Mandy + the team are so welcomin...
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Another fabulous stay at Hedley House. Our go to home from home. Lovely comfortable rooms, excellent breakfast. Greg, Mandy + the team are so welcoming + can’t do enough for you. Ideally situated, close to York’s attractions. Already looking forward to our next visit
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5
Apr 13, 2025
Stayed for 1 night. Owners were lovely and friendly and were very helpful. Our room was excellent clean and airy and had everything you needed. Breakf...
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Stayed for 1 night. Owners were lovely and friendly and were very helpful. Our room was excellent clean and airy and had everything you needed. Breakfast was very nice the hotel was absolutely lovely even had a jacuzzi for guest to use. Had a beautiful outdoor seating area. Our stay at this hotel was excellent 👌 definitely recommend. Thanks for the jump start yous went above and beyond definitely be back ⭐️⭐️⭐️⭐️⭐️
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5
Apr 13, 2025
Lovely hotel. Management and staff were very friendly and helpful. Lovely to drop bags off a few hours before check in and go out and about. Great bre...
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Lovely hotel. Management and staff were very friendly and helpful. Lovely to drop bags off a few hours before check in and go out and about. Great breakfast kept us going all day. The bed was probably the most comfortable we’ve slept in when staying in a hotel and the shower was always lovely and warm no need to mess with it just switch on and get in. Ideal having a car park as you can park up and forget about driving as all the amenities are well within walking distance……probably 10-15 minutes.Would definitely recommend this hotel and would definitely book in future
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3
Apr 13, 2025
😀 - Good location, quiet and good breakfasts. 😞 - Some staff members gave the impression that guests were a nuisance. Unsmiling and made no effort t...
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😀 - Good location, quiet and good breakfasts. 😞 - Some staff members gave the impression that guests were a nuisance. Unsmiling and made no effort to make our stay enjoyable. Parking was expensive.
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5
Apr 13, 2025
😀 - Staff wonderful. Room wonderful. View wonderful. Location wonderful. Hot tub wonderful. Not a single bad thing to say about this hotel. Went for ...
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😀 - Staff wonderful. Room wonderful. View wonderful. Location wonderful. Hot tub wonderful. Not a single bad thing to say about this hotel. Went for my partners birthday and it’s fair to say we dragged our feet out the door when it was time to go home, we didn’t want to leave. Thankyou for giving him the best birthday!! We will 100% be back :) Mia & Josh xx
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5
Apr 13, 2025
Beautiful room and recently refurbished bathroom, very friendly and helpful staff. | Liked: Cleanliness, staff & service, amenities, property conditio...
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Beautiful room and recently refurbished bathroom, very friendly and helpful staff. | Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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😀 - Near the centre 😞 - Room was on the small side.
4
Apr 13, 2025
5
Apr 11, 2025
Lovely hotel. The management and staff were very friendly and helpful. The room was lovely and the bed was probably the most comfortable we’ve ever sl...
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Lovely hotel. The management and staff were very friendly and helpful. The room was lovely and the bed was probably the most comfortable we’ve ever slept in when staying in a hotel. The shower was excellent always lovely and hot.Was very good having parking as we could park up and leave the car and walk to all the amenities as they were only 10-15 minutes away.The breakfast was excellent and kept us going all day.Would definitely recommend this hotel and if we visit York again we will definitely book again
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4
Apr 10, 2025
4.5
Apr 10, 2025
4
Apr 07, 2025
5
Apr 06, 2025
😀 - Everything! It’s huge. Great rooms, outside area with hot tub at the back! On site masseuse and yoga Nicest beds ever and so comfy Friendly staff...
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😀 - Everything! It’s huge. Great rooms, outside area with hot tub at the back! On site masseuse and yoga Nicest beds ever and so comfy Friendly staff Great food! 😞 - Nothing
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4
Apr 06, 2025
5
Apr 06, 2025
5
Apr 06, 2025
What a hotel! We picked this place originally on location. It’s a 10 min walk to the York minister, parking at the back and even has insight masseuse ...
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What a hotel! We picked this place originally on location. It’s a 10 min walk to the York minister, parking at the back and even has insight masseuse and hot tub. We arrived early and out room was ready which was a bonus. Our room was huge! Very clean and the nicest bed I have ever slept in! We had room 2, it was so quiet peaceful, There is a hairdryer provided and shampoos and body wash if needed. My finance surprised me with a massage and it was the best I have ever had with pracilla. I am a regular at having massages but this was amazing!!! When heading down for breakfast, you have a sheet to fill in for hot food and it’s collected. Everything about the stay was lovely! Staff were very friendly, even the hotel dog. We will deffo be back.., thank you
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3
Apr 05, 2025
😞 - The hotel fell short of expectations. The towels were stained, threadbare, and no longer white, while the pillows were old and lumpy, making for...
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😞 - The hotel fell short of expectations. The towels were stained, threadbare, and no longer white, while the pillows were old and lumpy, making for an uncomfortable stay.
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4.5
Apr 03, 2025
😀 - Really helpful staff, great breakfast and accommodation of a late change request for room to a double from twin. Located really close to the town...
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😀 - Really helpful staff, great breakfast and accommodation of a late change request for room to a double from twin. Located really close to the town center - no more than a 10 min walk. Secure parking 😞 - Odd smell in the room on arrival - drains. Ran tap and that disappeared so no bother
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4.5
Apr 01, 2025
3.5
Apr 01, 2025
😀 - Lovely hotel within easy walking distance of the city. Nice traditional building and decor. Great facilities 😞 - None
5
Mar 31, 2025
😀 - lovely spacious room. clean facilities great, lovely little garden area. nice people. 5 minutes walk from centre 😞 - None
4.5
Mar 31, 2025
😀 - The staff were very friendly, location very handy for the centre, the breakfast was very good 😞 - It was all good, there was nothing we didn't l...
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😀 - The staff were very friendly, location very handy for the centre, the breakfast was very good 😞 - It was all good, there was nothing we didn't like
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5
Mar 30, 2025
We had a very nice time. We didn’t spend much time in the hotel itself because we were exploring the city and we checked out very early in the morning...
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We had a very nice time. We didn’t spend much time in the hotel itself because we were exploring the city and we checked out very early in the morning. The best thing to me was how nice the staff was. Really friendly and helpful. Our rooms were spacious and comfortable. Location was quiet but very convenient, and the private parking was a plus for us. | Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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5
Mar 30, 2025
😀 - Fantastic hotel in an amazing location. Wonderful staff and a terrific breakfast. We will be back 😞 - None
4
Mar 30, 2025
😀 - Ideal for an overnight stay in York. 😞 - None
4
Mar 29, 2025
5
Mar 28, 2025
😀 - Breakfast was very good. Friendly staff good location comfy room. 😞 - N/A
4
Mar 25, 2025
5
Mar 24, 2025
5
Mar 24, 2025
😀 - Super location walking distance from centre. Friendly staff. Comfy rooms and lovely breakfast. 😞 - None
Home away from home. Staff are lovely and welcoming, can't do enough for you. Rooms are very big and the beds so comfortable. We had an evening meal w...
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Home away from home. Staff are lovely and welcoming, can't do enough for you. Rooms are very big and the beds so comfortable. We had an evening meal with 20 of us the food was gorgeous (thank you to the chef). Would definitely recommend 👌.
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4
Mar 22, 2025
4.5
Mar 21, 2025
😀 - Everything was very clean & comfortable 😞 - None
5
Mar 21, 2025
😀 - We loved the location of our hotel 5mins from York centre Very quiet area 10 mins walk from train station Nothin was too much for the staff alls ...
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😀 - We loved the location of our hotel 5mins from York centre Very quiet area 10 mins walk from train station Nothin was too much for the staff alls you had to do was ask Hot tub in the garden fab 😞 - This time our room was a family one had a lovely bathroom great shower but our bed was made up of 2single put together So wasn’t as comfortable as the other king size bed we have had in the past
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3.5
Mar 20, 2025
5
Mar 20, 2025
😀 - Lovely property lots of original features, very comfortable cans clean. 😞 - None
5
Mar 18, 2025
4.5
Mar 17, 2025
4
Mar 17, 2025
😀 - Good location. Very friendly staff . Room clean and comfortable , breakfast was lovely. 😞 - The room was underneath the bar area so was quite no...
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😀 - Good location. Very friendly staff . Room clean and comfortable , breakfast was lovely. 😞 - The room was underneath the bar area so was quite noisy at night. They had just had a new boiler fitted so a couple of teething problems not much hot water but told the staff and they explained about the new boiler so all good.
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4
Mar 16, 2025
Lovely hotel, friendly staff, very welcoming. York is amazing!
😀 - Fantastic outdoor space, lovely hot tub and very friendly helpful staff. Great location and easy walking distance from the train stations and cen...
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😀 - Fantastic outdoor space, lovely hot tub and very friendly helpful staff. Great location and easy walking distance from the train stations and centre of town. 😞 - None
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3.5
Mar 10, 2025
😀 - Location was really good. Staff were very helpful and polite. Outside was nice and well maintained: hot tub was good and we had this to ourselves...
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😀 - Location was really good. Staff were very helpful and polite. Outside was nice and well maintained: hot tub was good and we had this to ourselves. Excellent price and value for money. Would stay again. 😞 - We were on the top floor, which was a lot of stairs and no lift with a partner with bad knees. We were told parking was available however when we arrived we were then told we needed to park on the street, which was lucky as we had the last available space, not sure where we would have parked if this had been taken. Some of the facilities were a bit old, the tv was quite slow and difficult to get to work, the bathroom window was stuck open, the iron leaked badly and soaked clothes. The lights flickered and there was a lot of noise from what I think was the water through the night.
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5
Mar 10, 2025
😀 - Cosy and clean , bright, parking on sight and connected to a yoga studio. Hedley House was also a short walk to town center. The staff was welcom...
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😀 - Cosy and clean , bright, parking on sight and connected to a yoga studio. Hedley House was also a short walk to town center. The staff was welcoming, friendly, and always ready to help. The breakfast smelled amazing and I will try that next time. 😞 - Nothing …
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5
Mar 10, 2025
😀 - The customer service was excellent. On arrival we had booked a car park space and the space left was quite small for our car although manageable ...
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😀 - The customer service was excellent. On arrival we had booked a car park space and the space left was quite small for our car although manageable however they asked a member of their team if they would mind swapping as their car was smaller. We were given a map of the city for our location and then an upgrade on the room. The room itself was a lovely size with everything that could be needed for the stay and it was very clean. The location is just a few minutes walk before reaching the centre so absolutely perfect. I would recommend and would return again. 😞 - None
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5
Mar 09, 2025
Fantastic location, friendly and helpful staff and the best breakfast in Yorkshire!
5
Mar 09, 2025
Booked a very last minute stay this weekend, Check in and check out was very easy the staff on arrival were very lovely and welcoming. Once we got up ...
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Booked a very last minute stay this weekend, Check in and check out was very easy the staff on arrival were very lovely and welcoming. Once we got up to our room it was clean and spacious the beds were very comfy too. Location is great a short walk to the centre. Would definitely recommend ⭐
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5
Mar 09, 2025
5
Mar 07, 2025
Very clean and nice
4.5
Mar 07, 2025
😀 - Perfect location 10 minute walk from station and to centre of York and museum gardens. Beautiful quiet street location. 😞 - Can’t think of anyth...
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😀 - Perfect location 10 minute walk from station and to centre of York and museum gardens. Beautiful quiet street location. 😞 - Can’t think of anything.
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5
Mar 06, 2025
Staff went over and above to help. Good breakfast (included). Great location. | Liked: Cleanliness, staff & service, amenities, property conditions & ...
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Staff went over and above to help. Good breakfast (included). Great location. | Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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4.5
Mar 04, 2025
😀 - Made you feel welcome, staff lovely, bedroom super king size bed! Had everything we liked for our weekend away. Would certainly recommend Hedley ...
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😀 - Made you feel welcome, staff lovely, bedroom super king size bed! Had everything we liked for our weekend away. Would certainly recommend Hedley House. 😞 - NOTHING!!!!
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4.5
Mar 04, 2025
😀 - Great staff!! 😞 - None
4.5
Mar 03, 2025
😀 - Warm clean room - good shower 😞 - None
5
Mar 02, 2025
The absolute best place to stay in York. I absolutely love Hedley House and so do my children. Fantastic service, food, rooms, hot tub and yoga! Can’t...
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The absolute best place to stay in York. I absolutely love Hedley House and so do my children. Fantastic service, food, rooms, hot tub and yoga! Can’t wait to go back xxx
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😀 - Lovely bedrooms, huge bed and great breakfast. 😞 - Nothing
4
Feb 27, 2025
4.5
Feb 26, 2025
5
Feb 25, 2025
Convenient for all amenities great bed an breakfast recommend
4
Feb 25, 2025
😀 - Staff on checking in and checking out were brilliant Room was lovely and warm and comfortable. 😞 - None
5
Feb 24, 2025
😀 - Location was great.. We booked room only.. The staff we interacted with were lovely. Room was spotless 😞 - The only thing, as we were on the top...
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😀 - Location was great.. We booked room only.. The staff we interacted with were lovely. Room was spotless 😞 - The only thing, as we were on the top floor was no lift.. but, we did book last minute Stop it! Would think you can request a low floor…
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4
Feb 24, 2025
😀 - Room was comfortable, everywhere was clean, good breakfast, staff friendly and helpful and great location close to centre. 😞 - Felt car parking ...
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😀 - Room was comfortable, everywhere was clean, good breakfast, staff friendly and helpful and great location close to centre. 😞 - Felt car parking was quite expensive.
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4.5
Feb 24, 2025
😀 - Lovely bed and breakfast in a nice area, not too far from the city centre. The staff were lovely and my room was upgraded to a much bigger room w...
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😀 - Lovely bed and breakfast in a nice area, not too far from the city centre. The staff were lovely and my room was upgraded to a much bigger room with a good sized kitchen, which was stocked with tea and coffee and had everything I could need. The bed was nice and big and very comfortable. Would recommend! 😞 - Nothing really to complain about, v small thing was that the blind in the bathroom needs to be changed or cleaned as it was quite grubby. Generally very clean room though.
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4
Feb 23, 2025
We had a lovely weekend stay. The staff were very friendly and helpful. We didn't dine in the evening, but the breakfast was well cooked with good c...
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We had a lovely weekend stay. The staff were very friendly and helpful. We didn't dine in the evening, but the breakfast was well cooked with good choice. The hot tub is a great way to relax in the evenings after a day of site seeing. Lovely family run hotel, would recommend and will certainly stay here again.
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5
Feb 23, 2025
4.5
Feb 23, 2025
4
Feb 22, 2025
Pros: The team were really friendly and helpful. Hotel in an excellent location, only 10 mins max from. York minster and the lanes.
4.5
Feb 22, 2025
😀 - Pretty much everything - the bathroom in particular is gorgeous very modern and chic but still had cozy vibes 😞 - Nothing everyone and everythin...
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😀 - Pretty much everything - the bathroom in particular is gorgeous very modern and chic but still had cozy vibes 😞 - Nothing everyone and everything was perfectly pleasant
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4
Feb 22, 2025
😀 - The team were really friendly and helpful. Hotel in an excellent location, only 10 mins max from. York minster and the lanes. 😞 - None
5
Feb 20, 2025
😀 - Convenient location, lovely room with lovely bathroom. Very comfortable bed perfect for a weekend away. 😞 - None
😀 - The hot tub, it was in a beautiful garden to the rear of the property, and the breakfast was lovely, perfect poached eggs. 😞 - None
4
Feb 17, 2025
😀 - Friendly and informative staff. Clean, comfy and up to date rooms. Working tv with Netflix, prime tv, etc, you can sign into. Delicious breakfast...
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😀 - Friendly and informative staff. Clean, comfy and up to date rooms. Working tv with Netflix, prime tv, etc, you can sign into. Delicious breakfast 😞 - Parking area is a little tight and a squeeze to get in and out.
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4.5
Feb 17, 2025
😀 - The location was spot on! The cleanliness of the room was 5* Parking was provided 😞 - N/A
5
Feb 16, 2025
Stayed here for one night, lovely little hotel and the staff were even more lovely. Breakfast was great and plenty to choose from. One tiny criticism ...
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Stayed here for one night, lovely little hotel and the staff were even more lovely. Breakfast was great and plenty to choose from. One tiny criticism is that i feel £15 for parking at the rear of the hotel is a bit steep. Would definitely visit her again 😊
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5
Feb 16, 2025
5
Feb 12, 2025
Lovely hotel very friendly, nothing too much trouble. All walking distance from train station and getting into York centre.
5
Feb 11, 2025
😀 - Everything, the rooms, the staff and the quality of the food. 😞 - We were in the rooms on the top floor and it's quite the ascent, if you were a...
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😀 - Everything, the rooms, the staff and the quality of the food. 😞 - We were in the rooms on the top floor and it's quite the ascent, if you were an elderly person these wouldn't be ideal, nor would they be ideal, if like us you sampled some of Yorks fine public houses. That was more about us than the hotel though 😂
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5
Feb 11, 2025
4.5
Feb 10, 2025
😀 - Great location, just a short walk into the town. Room was nice and comfortable. 😞 - Room ceiling needs painting
5
Feb 10, 2025
😀 - Location was fab and comforts like jacuzzi and lounge were a bonus. We will be coming again to spend more leisure time at the guest house. 😞 - E...
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😀 - Location was fab and comforts like jacuzzi and lounge were a bonus. We will be coming again to spend more leisure time at the guest house. 😞 - Everything was spot on
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