2026-06-08T00:00:00.000Z

😀 - Room was spacious and clean,the extra large bed was really comfortable,great location just a short walk to the centre,staff were extremely helpful and polite 😞 - Nothing

2026-06-08T00:00:00.000Z

😀 - We stayed in a family suite with two rooms and were really pleased with the space - a great size, with very comfortable beds and plenty of furniture to put everything away. It made an excellent base for exploring York. The hotel is also close to the train station, which we really appreciated with luggage in tow. We made good use of the exercise room, which was very convenient to have on-site. Breakfast was great and the service throughout our stay was excellent. 😞 - The only thing we missed was air conditioning. Coming from the US during an unusually hot spell in UK, the rooms got quite warm, and some cooling would have made the stay more comfortable.

2026-06-07T00:00:00.000Z

😀 - Very friendly staff good location. Lovdly room 😞 - Room hot on night but were provided witj fan

2026-06-07T00:00:00.000Z

😀 - Lovely hotel in a great location

2026-06-07T00:00:00.000Z

😀 - It was in walking distance of the city centre. The staff were so friendly and accommodating. The bed and the pillows were very comfortable. The room was nicely decorated. 😞 - There was nothing we didn’t like.

2026-06-06T00:00:00.000Z

😀 - We stayed at Hedley House Hotel Wellness and Spa and had a mixed overall experience. The apartment was spacious, clean, and comfortable, and it made a great base for exploring York. 😞 - There were a few drawbacks. The water pressure in the apartment was poor throughout our stay, and although we reported it, it wasn’t resolved, which was disappointing. The spa facilities also felt like a missed opportunity. We likely would have spent more time at the hotel and made more use of them, but the additional charges put us off, especially as other central York hotels often include similar amenities. Because of that, the overall value for money felt weaker than expected. Overall, it’s a nice property with a great apartment, but the unresolved maintenance issue and extra spa charges affected the experience.

2026-06-06T00:00:00.000Z

😀 - This is an excellent non-chain hotel. Great location - nice walk into York. Room clean and comfortable. Shower hreat. Breakfast nice. All in all very pleased with my stay. And parking included! 😞 - N/A

2026-06-06T00:00:00.000Z

😀 - Great hotel with lovely staff. Good location and great breakfast! Could hear the minster bells and the birds tweeting as I had a little nap before I got out of bed! Bliss! 😞 - It might be a bit hot in the top rooms on a hot day! Car park a bit tight but the staff did it all so was ok!

2026-06-03T00:00:00.000Z

😀 - Great location, lovely facilities, very friendly staff

2026-06-02T00:00:00.000Z

😀 - The hotel was located close to the center of York, yet in a quiet neighborhood. The rooms were well kept and comfortable. The breakfasts were excellent, and the staff was very friendly and helpful. 😞 - There was no elevator to the second floor, but staff offered to help me take my bags up to it.

2026-06-01T00:00:00.000Z

😀 - The bed was very comfortable, the bathroom was clean and nicely done inside. The lady on the front desk was welcoming and friendly. The outside seating area was such a nice touch! 😞 - -

2026-05-31T00:00:00.000Z

😀 - Es un hotrl hermoso 😞 - Todo me gusto

2026-05-30T00:00:00.000Z

😀 - I did like some of the features until many of the issues we had were met with utter disregard from the owners 😞 - Our shower head broke and completely came away at the fitting and hit my child on the back of the head. This is apparently 'user error although required a repair to fix'. It was reported at the time and no offer of even a bottle of water to the injured party was given. I contracted scabies from the room, apparently washing the bedding and towels is enough to kill scabies mites. It is not. The mites can survive in mattresses and on hard surfaces for over 72 hours, yet the hotel owners are saying they adhered to guidelines and will not address the room cleaning that's required to kill them. So if you contract it, it takes 3-6 weeks for the infection to appear of you have not had it before, or 1-5 days if you've ever had it in your lifetime. They charged us £18 for breakfasts, which before I arrived and paid for I advised I couldn't stay for breakfast on the last day as I had to return early. I asked for my bill to be adjusted or a packup to be made to the same value. They offered the packup, which until I had already paid for it, I wasn't informed of what it would be. It ended up being a basic sandwhich, a piece of fruit, a bottle of water, a packet of crisps a penguin and a croissant. For £18 pp.... Apparently this is also justified. They also overcharged for a return item which my son had left behind but only returned half of it. If they found one part, they'd have found the other if their cleaning is as good as they purported. Finally, on booking.com it clearly states there is additional charges for yoga but NOT the jacuzzi and sauna. These were added to my bill upon arrival with no clear pricing structure. Absolutely horrific people to deal with.

2026-05-29T00:00:00.000Z

😀 - Very comfortable bed and room 😞 - Would have liked a bath but cant have everything!

2026-05-28T00:00:00.000Z

😀 - Close to train station and town! Both easy walking distance! The home away from home feeling! Good amenities and delicious breakfast! 😞 - Nil

2026-05-26T00:00:00.000Z

😀 - Room was very comfortable, breakfast was very good, and the location was handy for station and York centre. 😞 - The heat in the bathroom with the sun shining all afternoon.