Chelsea went above and beyond and helped me save money! Thank you Chelsea
5
Apr 01, 2025
I am very pleased with the services provided by Ms. Lorrie. She was able to answer all of my questions, making it very easy to set up my account and m...
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I am very pleased with the services provided by Ms. Lorrie. She was able to answer all of my questions, making it very easy to set up my account and make my car insurance payments. There was one small question that she didn’t have the answer; however, she said she will call me back with the answer, and, in a matter of minutes she did! Thank you so much for bringing so patient and also thank you for helping answering all my questions!
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5
Apr 01, 2025
She’s so nice and lots of patience, explains everything!It a very good agent .
5
Apr 01, 2025
Best car, house and umbrella insurance in the world. Associate are great too.
5
Apr 01, 2025
Very helpful and friendly. They were able to solve my insurance issue in minutes.
5
Apr 01, 2025
Lorie was a big help with all my needs-Diamond Guard lucky to have her!
5
Apr 01, 2025
Excellent and professional service.Thank you, Kaylynn Lavender for your great help.Have an excellent day,Dr, Hakim
5
Mar 31, 2025
Added new vehicle with Agent Amari's assistance. Simple, fast and easy.Amari was absolutely fantastic!
5
Mar 28, 2025
Got me my policy cheaper when I really needed the help!
5
Mar 28, 2025
Michelle is fantastic! I haven’t had a bad experience with Allstate yet and I’ve had to change things around pretty frequently.
5
Mar 28, 2025
The lady I spoke with (Amari) was great to work with, listened to my questions, and provided great service. She did everything she said she was going...
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The lady I spoke with (Amari) was great to work with, listened to my questions, and provided great service. She did everything she said she was going to do. You don’t enjoy that level of service very often anymore.
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5
Mar 27, 2025
Dorion is so much fun to work with. He is knowledgeable, professional and honest. Someone you know you can count on. If he doesn't know, he finds out...
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Dorion is so much fun to work with. He is knowledgeable, professional and honest. Someone you know you can count on. If he doesn't know, he finds out or directs you to the person or department who does. When you call, ask for him. I promise you won't regret it.
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5
Mar 27, 2025
Mrs.K Lavender was simple amazing. I had a concern with my policy and she was very helpful. It was no attitude or anything. Just simply a nice interac...
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Mrs.K Lavender was simple amazing. I had a concern with my policy and she was very helpful. It was no attitude or anything. Just simply a nice interaction and I appreciate her and the company for that. I'll recommend Mrs. Lavender to anyone that is looking for auto/home insurance
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5
Mar 26, 2025
Laurie was super helpful in helping me edit my policy today. No complaints with diamond guard.
5
Mar 26, 2025
5
Mar 26, 2025
Great communication skillsVery polite and helpfulWonderful person to talk with
5
Mar 26, 2025
5
Mar 26, 2025
We did the home and auto insurance with Diamond Guard. The package plan was explained in a way that was practical for a customer ( not knowledgeable i...
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We did the home and auto insurance with Diamond Guard. The package plan was explained in a way that was practical for a customer ( not knowledgeable in insurance) to understand. Thank you for taking the time to explain . Customer Service outstanding.
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5
Mar 26, 2025
While not thrilled that prices continue to rise, Kaylynn and Diamond Guard always do all that they can to ensure that we are getting the best deal pos...
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While not thrilled that prices continue to rise, Kaylynn and Diamond Guard always do all that they can to ensure that we are getting the best deal possible and we appreciate their service and commitment!
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5
Mar 25, 2025
Great customer service and very helping with concerns. I wish I got to talk to Ms. Kaylynn Lavender every time I have a problem. She is wonderful
5
Mar 25, 2025
Good experience, gave me options and most important he seems to care. Value that a lot.
5
Mar 25, 2025
Amri is yet another example of the fabulous customer service with this Allstate insurance
5
Mar 25, 2025
5
Mar 25, 2025
5
Mar 25, 2025
Lorrie did an amazing job helping me today. She was patient and sympathetic to the issues I am dealing with. She is truly an asset to her company.
5
Mar 25, 2025
Amari was very knowledgeable and customer experience centric. She made our decision to go with Allstate that much more satisfying! Thanks, Amari!
5
Mar 24, 2025
Any time I have spoken with agents, they have been the friendliest people and really go the extra mile to help fix my issue or answer my questions. H...
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Any time I have spoken with agents, they have been the friendliest people and really go the extra mile to help fix my issue or answer my questions. Happy to have them as my agent.
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5
Mar 24, 2025
5
Mar 24, 2025
Today, Amari Bell went above and beyond to help me figure out the best route for me and my auto insurance needs. Shout out to her and the Diamond Guar...
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Today, Amari Bell went above and beyond to help me figure out the best route for me and my auto insurance needs. Shout out to her and the Diamond Guard Ins. group for Allstate.
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5
Mar 24, 2025
Friendly, knowledgeable and a pleasure to work with! Amari was a great help!
5
Mar 24, 2025
Mireya Handy & Amari Bell has been great to work with. Thank you!!
5
Mar 24, 2025
Chelsea was very helpful and is very knowledgeable.
5
Mar 21, 2025
Very easy to work with, responsive via text and phone. Friendly staff. Great rates!
5
Mar 21, 2025
very helpful
5
Mar 20, 2025
Pleasant person. So helpful. Kind. Excellent job 😊 thank you
5
Mar 20, 2025
5
Mar 20, 2025
Very kind people.And they Do their best to help .
5
Mar 20, 2025
5
Mar 20, 2025
5
Mar 20, 2025
Great service hands down
5
Mar 19, 2025
5
Mar 19, 2025
Very helpful in making us understand the different options we had.
5
Mar 19, 2025
Great personalized service. Friendly staff. Responsive to questions and needs.
5
Mar 19, 2025
Wonderful attention customer service
5
Mar 19, 2025
Amari called and confirmed the policy change I requested had been completed. I appreciate the quick service!
5
Mar 18, 2025
KayLynn was very helpful to me & I was quite pleased with the service & assistance I received. I couldn't have been happier! Thank you KayLynn!
5
Mar 18, 2025
Quick and friendly!
4
Mar 17, 2025
5
Mar 17, 2025
Amari followed up with a call because I was looking to cancel my policy. She was able to find me a new rate that was $200 cheaper for the same covera...
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Amari followed up with a call because I was looking to cancel my policy. She was able to find me a new rate that was $200 cheaper for the same coverage and still sticking with Allstate. Seamless experience and pleasant surprise. Thank you!
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5
Mar 17, 2025
5
Mar 17, 2025
Excellent job! Quick easy phone call. Corrected the issue in less than 5 minutes.
5
Mar 14, 2025
5
Mar 14, 2025
5
Mar 13, 2025
Amari was AWESOME to work with and look forward to be working 💪 with her
5
Mar 13, 2025
They were very helpful and so nice.
5
Mar 12, 2025
5
Mar 12, 2025
5
Mar 12, 2025
5
Mar 12, 2025
5
Mar 11, 2025
I had the pleasure of speaking with Dorean from All-State today, and I can confidently say it was a fantastic experience! He was incredibly knowledgea...
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I had the pleasure of speaking with Dorean from All-State today, and I can confidently say it was a fantastic experience! He was incredibly knowledgeable, patient, and took the time to answer all my questions thoroughly. Dorean made the entire process smooth and stress-free, ensuring I understood my options and felt comfortable with my decisions.Thank you for your exceptional service and support! I highly recommend Dorean to anyone looking for reliable insurance assistance. God bless!
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5
Mar 11, 2025
Today's contact was real pleasant. I have been with AllState for at least 24-25 years. This particular office has met and exceeded my expectations eac...
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Today's contact was real pleasant. I have been with AllState for at least 24-25 years. This particular office has met and exceeded my expectations each year. A new person took care of our needs today. Kaylynn Lavender was very professional and knowleageable. First time we have contacted her. Thank you.
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5
Mar 11, 2025
Highly recommend this insurance office. Jack Fuller has gone above and beyond to meet my needs. Thank you, Jack!
5
Mar 10, 2025
5
Mar 10, 2025
5
Mar 10, 2025
I would like to share that Kaylynn did an excellent job of assisting me with the questions that I had with pertaining to my home and auto policies.
5
Mar 07, 2025
Today I had the pleasure of being helped by Lorrie Rule. Let me tell you ...it was an amazing experience!!! Lorrie is very kind, patient and extremely...
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Today I had the pleasure of being helped by Lorrie Rule. Let me tell you ...it was an amazing experience!!! Lorrie is very kind, patient and extremely knowledgeable. I really believe Diamond Guard Insurance has an absolute gem on their staff. Should you be looking for Insurance or have questions...make Lorrie your go to person!
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5
Mar 06, 2025
I had the pleasure of speaking with Dorion today, and he was awesome. He got my policy down and just made my day.
5
Mar 06, 2025
The agent that helped was very patient and went over everything I asked for. She's an asset to the company
5
Mar 05, 2025
4
Mar 05, 2025
4
Mar 04, 2025
Thank you Amari for help and Advice! Appreciate you!
5
Mar 04, 2025
Knowledgeable agent and able to explain my coverage in layman’s terms. Not rushed and listened to what I was saying!
5
Mar 04, 2025
Had an easy time with the agent, So I recommend using Allstate again in the future!
5
Mar 03, 2025
Amari has helped me several times w my insurance Info & payments! She’s very helpful & efficient & I appreciate allstates coverage!
5
Mar 03, 2025
The whole interaction was enjoyable.
5
Mar 03, 2025
best prices in town. Really good customer service.
5
Feb 28, 2025
Kaylynn was great with follow ups and helping to answer all our questions and help us receive the best price.
5
Feb 28, 2025
5
Feb 28, 2025
Great job Chelsea Whitfield! Chelsea helped me with our billing by explaining the difference in auto policy after purchasing a new car. She also set t...
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Great job Chelsea Whitfield! Chelsea helped me with our billing by explaining the difference in auto policy after purchasing a new car. She also set the expectation what to expect going forward. Thank you!
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5
Feb 27, 2025
I am a recent widow who now takes care of home and auto insurance. The Allstate Insurance via Diamond Guard Insurance and Kaylynn Lavender truly make ...
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I am a recent widow who now takes care of home and auto insurance. The Allstate Insurance via Diamond Guard Insurance and Kaylynn Lavender truly make getting and managing these as a friend and family experience. I highly recommend you give Kaylynn Lavender a call for all your insurance needs.
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5
Feb 27, 2025
Kaylynn was very professional and personable at the same time. That’s what I look for in customer service. She answered my questions with ease and to ...
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Kaylynn was very professional and personable at the same time. That’s what I look for in customer service. She answered my questions with ease and to my satisfaction.
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5
Feb 27, 2025
very kind and helpful she saved me a lot of money by helping me adjust my plan for my need.
5
Feb 27, 2025
Chelsea did an outstanding job. Canceling my policy. she looked into it and got the problem solved. I am sad to leave the company I have been with for...
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Chelsea did an outstanding job. Canceling my policy. she looked into it and got the problem solved. I am sad to leave the company I have been with for over 20 years. I found Farmers who offered me 65% less on my home owners insurance. If the Allstate would have spent more time researching the rates and working harder to provide the best rates for their customers. They would not have lost a 20 year customer. In the future, they might wanna have some kind of review of their customers policies and do a little more research in trying to find them better pricing. I just think it’s sad that they can let another competition come in and beat them by 65%.. We’re not talking a few dollars here, we’re talking $1800 a year. Thank you for the 20 years. I just wish we could’ve kept it a lot longer.
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5
Feb 25, 2025
I found Kaylynn to be very helpful, honest and polite. She spent the time i needed to fully understand my policy information. Very kind person and ext...
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I found Kaylynn to be very helpful, honest and polite. She spent the time i needed to fully understand my policy information. Very kind person and extremely professional.
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5
Feb 21, 2025
The lady that helped me was helpful and patient.thank
5
Feb 21, 2025
Muy bien muy amables
5
Feb 20, 2025
5
Feb 20, 2025
5
Feb 20, 2025
Michelle Zuniga is always kind and caring, and makes sure I am satisfied with everything.
5
Feb 20, 2025
5
Feb 19, 2025
Dorian was Awesome 😇
5
Feb 18, 2025
Dorian was great to work with!
5
Feb 17, 2025
THANK YOU THANK YOU THANK YOU TO Dorian. What a wonderful person and representative at Allstate. He spent 2 hours with me going through my home owners...
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THANK YOU THANK YOU THANK YOU TO Dorian. What a wonderful person and representative at Allstate. He spent 2 hours with me going through my home owners renewal policy. It increased and I wanted to understand why! He went line for line with we and answered all my questions, giving me additional info that helped me understand everything! Believe me I ask a lot! I am obviously not educated in the field of insurance. Thanks to him and Ya’ll for taking time to help me understand the whole crazy mess!!
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5
Feb 14, 2025
Everyone is very much helpful and make all the processes quick and easy.
5
Feb 13, 2025
Kaylynn Lavender, our Allstate Account Manager, assisted us with a thorough review of our home owner and auto insurance renewal policies. Her knowledg...
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Kaylynn Lavender, our Allstate Account Manager, assisted us with a thorough review of our home owner and auto insurance renewal policies. Her knowledge, professionalism, and outstanding customer service skills made this process meaningful but painless.Thank you Kaylynn for your patience! Keep up the good work!
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5
Feb 13, 2025
I have not had William doran insurance office for very long. I've had Allstate for a while and I'm actually in Allstate agent, licensed in p&c and l&h...
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I have not had William doran insurance office for very long. I've had Allstate for a while and I'm actually in Allstate agent, licensed in p&c and l&h. I've been thoroughly happy with this office because first of all, they call you back every time, they answer the phone every time, and they've been quick to fix everything I need. Allstate insurance is the same no matter where you get it. The difference is, the people in the office. Michelle is certainly a five-star customer service person. Everybody there has been great though. Definitely I have a customer.
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5
Feb 12, 2025
Chelsea was very professional and helped me with my request. I needed to delay my payment for this month for 2 weeks, and Chelsea explained to me that...
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Chelsea was very professional and helped me with my request. I needed to delay my payment for this month for 2 weeks, and Chelsea explained to me that my policy would go into cancellation status and I would get a cancelation notice. She is even going to give me a call to make sure my situation is still good.
******* Received call from Chelsea as promised. We caught up the Auto payment for January, and paid February renewal for both policies. Chelsea will set March payment for both Home and Auto back to Auto draft and call me to verify. Chelsea is an amazing account manager
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5
Feb 11, 2025
Esperance was friendly, informative and answered all questions.