We rented two different Smart cars from the Niu location. The process was smooth and the price for a 24 hour rental was around $50 with all the taxes. Our first rental was the base smart car - it was really old and black tape covered the engine lights. It got us around no problem, but we recommend upgrading to the higher level of Smart car. We received a newer car that just drove a lot smoother. Drop off was easy but make sure you don’t leave too much sand in the car - the staff made a point to tell us that, probably because they didn’t want to vacuum it 🤣 Less

Good place to get rental car very accomodating people and explains and answers all question. Shaina in Waikiki Monarch was very helpfull will definitely rent here again when i go back. Less

Very convenient rental car service at the Monarch Hotel! We got a Mini Cooper convertible, which worked really well for cruising around Hawaii with 3 people (seats up to 4). Their 3-day deal for the smart car is a steal, and parking is only $20 a night if you're parking at the hotel. The guy at the desk was very helpful. Less

We rented a sedan from the Niu Street location and were very pleased. The vehicle was exactly what we wanted, to see the beautiful area without paying an arm and a leg. Our rental agent Rose was friendly, knowledgeable, and helpful in the process. Convenient 24 drop off options eliminated the stress of getting back on a set timeline as well. Less

The customer service is exceptional, prices are very affordable, but cars condition is questionable. The first car I picked up got check engine light, so I had an exchange car which as appeared has an issue with a tire. I got another exchange, but it was very old car which was uncomfortable with very squeaky brakes. P.S. there’s a parking in the same building and the cost for the rental cars parking is $20/day. Very convenient. Less

We rented a car twice, and the process was very smooth. We were staying at the Monarch Hotel, so it was extremely convenient, as we just picked it up and dropped it off in the lobby. Each time, we rented it for 24 hours. For one rental, we returned it after hours, to a parking ramp about 1/4 mile from our hotel. As long as it was back by 7:59 AM, we were only charged for one day. The second car, we needed early the next morning, so we rented it at noon and returned it noon the next day. That day, we parked in the Monarch ramp for $20, which included in and out privileges. The price was extremely reasonable. We rented a Nissan and a Toyota. One day, apparently the smallest car wasn't available, and it was about $69 for everything. The other day, it was about $49, both for cars that fit four people. (For two people, the Smart Cars are even cheaper.) The cars were a few years old, with a few scratches here and there, but were very clean and drove well. The staff was extremely helpful and friendly. Overall, it was an excellent experience, and about the most reasonably priced thing we encountered in Hawaii! Less