The good the bad and the ugly. I'd love nothing more than to give a 5* review and love to support a local small business
The good: They answered the ...
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The good the bad and the ugly. I'd love nothing more than to give a 5* review and love to support a local small business
The good: They answered the phone on a Saturday and showed up the same day when a well pump went out. They put in a temporary pump, cost @ $1,400 that was for the couple hours of labor only. They let us borrow a temporary pump because they did not have the size needed.
The bad: They are the only company (they claim that's just the way it's done in their industry, although it's not something we have seen before), that gave an estimate to put in the new well pump that was just one total. When request for an itemized with labor and materials, they sent an itemized that showed a material cost, without labor separated. We asked more than once and the only response was, that's now how it's done. They listed the price of materials only and were marking up more than double the retail cost for items. I suppose that's where they padded in for their labor. It's understandable when someone is buying parts at a wholesale discount and marking them up double, but the prices were double or more from what we could buy them for ourselves. The standard in any type of trades has always been and parts itemized with labor separate. I guess that means that their labor was the same amount as what each piece of material was.
The ugly: After they installed the new pump they didn't blow out the water from the pump until it ran clear. They hooked it directly back up and everything blew into our holding tank. We have now had two washing machines go out and the diaphragms on multiple toilets. We've also had to deal with our customers that are upset with our facilities being down due to the issue.
Collectively this was almost $10k without the repairs to our machines, toilets and customer complaints about the water.
But they did offer a discount for cash since they didn't have to pay taxes if we paid cash.
They were nice enough and responsive to calls and I'm sure trying to build a young business, but they have a lot to learn.
Absolutely 5*'s on their response time and communication. The rest, not so much.
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5
Oct 09, 2024
Very helpful and friendly.
5
Oct 06, 2024
Great guys, great work?
5
Oct 06, 2024
they came out and walked my husband through everything that they did! very quick and super affordable compared to previous companies we've used in the...
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they came out and walked my husband through everything that they did! very quick and super affordable compared to previous companies we've used in the past
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5
Oct 06, 2024
Jake changed out our filter seperators only hours after contacting him. Service was top notch and our service station has never run better!
5
Oct 06, 2024
Very good communication and very prompt and professional with their services.
5
Oct 06, 2024
Highly recommend, very great with their communication and very efficient with their work.
5
Sep 27, 2024
5
Sep 25, 2024
Best service I’ve had by far, water is super clean and consistent now.
5
Sep 05, 2024
Very knowledgeable and helpful.
5
Aug 24, 2024
Lived in our house 16 years and came home on a friday evening to no water! Called SK water wells after a google search for 24 hour well service! Log...
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Lived in our house 16 years and came home on a friday evening to no water! Called SK water wells after a google search for 24 hour well service! Logan answered immediately! Came out at 8PM! He sourced the parts on saturday and had me fixed back up in less than 24 hours from my call! Fantastic service. Well mannered and professional young man. That is hard to find in the business service industry today. I will definitely call Logan at SK Water Well services for all my future needs and highly recommend him!
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5
Aug 23, 2024
The best of the best! Highly professional and on time. Knew the details of everything going on during the whole process. The owner, Jake, was extremel...
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The best of the best! Highly professional and on time. Knew the details of everything going on during the whole process. The owner, Jake, was extremely courteous and professional. Highly recommend!
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5
Aug 01, 2024
Professional service. Really quick response time. Good communication. Recommended!
5
Jul 27, 2024
Great guys…great work.
Highly recommend
Thanks,RockyMeadows
5
Jul 25, 2024
SK Water Wells has really taken care of me, and this well service is highly recommended! Not only excellent work but great crew as individuals!
5
Jul 25, 2024
5
Jul 25, 2024
The customer service I received from SK Water Wells was top notch. I will not reach out to anyone else for any new instillation or repair work I may n...
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The customer service I received from SK Water Wells was top notch. I will not reach out to anyone else for any new instillation or repair work I may need the future. 100/10 work!!!!
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5
Jul 25, 2024
5
Jul 25, 2024
Best guys around! When I tell you they didn’t mess around… they got the job done in a fraction of the time I expected honey!! Thank you Jake!
5
Jul 25, 2024
5
Jul 25, 2024
5
Jul 25, 2024
5
Jul 25, 2024
They offer such amazing service and are very responsive to get the job done when I gave them a call. Definitely recommend SK Water Wells for your repa...
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They offer such amazing service and are very responsive to get the job done when I gave them a call. Definitely recommend SK Water Wells for your repair and inspection needs!!
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5
Jul 25, 2024
They did an exceptionally amazing job. Also the owner is quite handsome.
5
Jul 25, 2024
5
Jul 25, 2024
These people really care about their customers!
5
Jul 25, 2024
Great experience with these guys! Jake is very knowledgeable and very professional. I would recommend them to everyone.
5
Jul 25, 2024
Came out and fixed my well within 2 hours of calling. Top tier service.
5
Jul 25, 2024
Fixed our shop well fast with great service
5
Jul 25, 2024
5
Jul 25, 2024
So thankful for these guys! Jake is very knowledgeable and responsive. Very professional and thorough. I recommend SK Water Wells whole heartedly!!! 1...
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So thankful for these guys! Jake is very knowledgeable and responsive. Very professional and thorough. I recommend SK Water Wells whole heartedly!!! 10/10
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5
Jul 25, 2024
These guys have a ton of experience, highly recommend them to anyone and everyone you know who needs work done!
5
Jul 25, 2024
5
Jul 25, 2024
Very fast service and very reasonable. I will use them from now on .
5
Jul 25, 2024
They were super prompt getting the job done!!!
5
Jul 25, 2024
5
Jul 25, 2024
5
Jul 25, 2024
Great experience! Quick to answer and addressed all my questions. Highly recommend and will be using them again soon.
5
Jul 25, 2024
Prompt and flawless service anytime you call. Wouldn’t find myself using anyone else when it comes to well work.
5
Jul 15, 2024
5
Jul 15, 2024
Really great experience with these guys. Quick service call out, very prompt, efficient, and reasonably priced. Will use them for all my well services...
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Really great experience with these guys. Quick service call out, very prompt, efficient, and reasonably priced. Will use them for all my well services!
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