2026-11-01T18:21:05.060Z

I can't imagine having a fire damaged home and working directly with the insurance company to restore your home.There were several people who contacted me and offered their services, but Owen Gaupe dropped by and had the answers to my questions. Owen is an emergency consultant with Pacific NW Restoration, and is part of the sales force, I think he would have stayed all night to answer my questions, and the information he delivered made me think my nightmare could be managed.Owen gave me a tour of their facility in Kent, and I was most impressed by what many would call a vertically integrated company. There's no lag time in finding contractors to take on the individual tasks, like 'contents', PNW Restoration has a manager who oversees every aspect of that disicipline. Jacqueline Lara is the contents manager, and is likely among the first you'll meet. Among the things I couldn't locate were my wife's urn, and a wallet containing cash, credit cards. and medical cards. Wow! was I relieved when they found both, and returned them to me.So many things are happening at the same time. PNWR working on permits to rebuild, and Rieley Skillet has an estimate in my hands for review, the way this company is organized, things can happen fast!I'm starting to feel Owen Gaupe was heaven sent! I'll be back to amend this review, but at this point, I've met a lot of people who work for this company, and I am most impressed. I've added a picture of the room that suffered the most loss. Coming home to find this is enough to stop your heart. BTW, this happened in Kent, and the Fire Department was outstanding.

2026-10-29T19:51:01.012Z

When the fire hit our house, i felt completely lost. We stood outside in the middle of the night with nothing but what we were wearing.pacific Northwest Restoration boarded up our home right away at no cost and put us in a hotel for three nights, which gave us room to breathe.they cleaned our clothes, packed out our belongings and walked us through the insurance process step by step.They gave us options and explained everything so we could make our own decisions.The rebuild went smoothly and the showroom made choosing materials easy.We are home again and so grateful.Highly recommend.

2026-10-24T19:07:41.341Z

Fast! Honest! Excellence all around. Sewage overflow sucks but these guys made the whole clean-up and restoration so much better! Thank you Josh and Miguel! You did a fantastic job!!

2026-10-23T06:45:32.614Z

So thankful for Pacific Northwest Restoration after our house fire! The whole process was smooth, they cared about our family, and the five-year warranty gave us peace of mind!

2026-10-22T01:28:05.610Z

On July 5, 2025, we woke up to our home on fire. Someone’s firework had landed on our deck and by the time the fire department arrived, the best the could do was attempt to contain the fire from spreading due to the winds. We lost everything. We also lost 2 of our cats. No one tells you about the predators of the fire restoration industry. It was awful and overwhelming. And then came PNW Restoration. I had been praying non stop and I feel like God truly delivered with them. They found our cats inside and not only buried them, built a cross with their names. Our 6 year old now goes out to that cross to pray. They have been so kind, understanding, thoughtful and I cannot put into words how grateful I am for them. They went in and found Christmas ornaments generations old, along with some drawings my kids had made, so we didn’t have to feel we’d lost everything. They then rebuilt us the most beautiful home. Every detail was paid attention to, everything warrantied.Ivan and his team have gone above and beyond in every possible way, even while dealing with my fear and sadness regarding moving home. I honestly cannot imagine how they do it, but I am so incredibly grateful they do. In a world where many people look to take advantage, they do the opposite- they look to care and value you. Please do yourself a favor and choose PNW restoration. It’s all going to be ok 🙏🏻

2026-10-19T03:11:41.294Z

water damage turned into a total nightmare but this company made it so easy, they handled the packout and rebuild and we didn't have to stress about anything

2026-10-09T10:17:30.712Z

Our property sustained significant fire damage and I needed a contractor who could manage the full scope of reconstruction. Pacific Northwest Restoration delivered on every front. Their emergency response was immediate, they coordinated all aspects of the rebuild, and the quality of their work exceeded what I expected. The selections process for materials was surprisingly smooth, their communication remained professional throughout, and they clearly understood how to navigate complex restoration projects. I appreciated their transparent approach and the care they showed for our property during a stressful situation.

2026-10-07T20:29:32.508Z

They took care of everything after our fire and made the entire process stress free. Highly recommend this company!

2026-10-04T13:56:03.371Z

⭐⭐⭐⭐⭐ Best decision after our fire! They took care of everything and kept us informed the whole time

2026-10-01T17:48:23.442Z

Had a fire and these guys handled everything. Professional crew, clear communication, quality rebuild. Would hire again.

2026-09-29T07:58:31.090Z

Dealing with insurance after a fire is stressful, but the team at Pacific Northwest made it so much easier. They walked me through every step of the claims process and communicated directly with my adjuster. I felt informed and confident the whole time. Their experience with insurance really showed, and the rebuild went smoothly because of it. Highly recommend them for restoration work.

2026-09-28T06:31:42.088Z

I had no idea what to do after the fire and felt completely lost dealing with insurance and everything else. The team walked me through every single step and made sure I understood my options before making any decisions. They handled the board up right away and even covered our hotel for three nights which was such a relief. The rebuild process was way less stressful than I expected because they explained everything and were so patient with all my questions. I'm so grateful we found them during the worst time of our lives.

2026-09-26T07:21:03.718Z

After experiencing fire damage to our property, we worked with this restoration company for the complete rebuild. The team handled everything from initial board-up through final reconstruction. Their showroom made material selection straightforward, and the quality of workmanship exceeded expectations. Communication with our insurance company was handled professionally throughout the entire process. They offered a five-year warranty on the work, which provided additional confidence. The crew was respectful of our situation and kept us informed at each phase. I would recommend their services to other property owners facing similar restoration needs.

2026-09-22T19:37:17.363Z

After going through a fire at our house, the team here handled everything from emergency board up to the full rebuild. Communication was professional every step of the way and the quality of work was excellent. Would not hesitate to recommend them to friends and family, and I'd absolutely hire them again if needed.

2026-09-22T18:05:22.833Z

The upper half of our house was destroyed by a fire, and the entire house was damaged by the water and chain saw demolition involved in putting out the fire.I ultimately went with PNWR, and they really came through. They gave a realistic timeline for both the permit approvals from the city, and the time to carry out the repair. They estimated it would take twelve months, start to finish, and that was about exactly how long it took. The rebuilding work was great. They didn't overlook any detail. The company is very full service, dealing with cleaning and storing contents salvaged from the house, as well as the carpentry involved in making all the damage disappear.We have great communication throughout. They advocated for us very well when disputes came up with the insurance company, whether it involved the scope of repair, or the insurance company dragging their feet.There were a lot of different parties calling me the day of the fire, and for many weeks after, telling me that I had to worry about being cheated by this person, or that company, and it was hard to know who I could trust. PNWR agreed to assurances that I had asked to have added to the contract, but in the end the provisions weren't needed. There were no unexpected issues or delays to speak of.Maybe things don't always go so smoothly when a house must be rebuilt after a fire, it has only happened to me this one time, but I can say that with PNWR the process and the outcome has been essentially flawless. When I walk into the house now, it already slips my mind that the fire ever happened.

2026-09-21T07:13:25.504Z

We tried working with the insurance company ourselves at first and got absolutely nowhere, just endless phone tag and confusing paperwork. Gave up and called these guys and they took over the entire process. Explained everything so we could actually make decisions instead of feeling lost. Their packout and storage service saved us during reconstruction. Really grateful we found them.

2026-09-18T23:54:02.711Z

They did a good job, and if there is any problems they will take care of it. Want to say thanks to Chad, he helped out a lot. Slava Kozub and his team, Amanda and her crew and Michael with finance. I want to thank you for the care basket.😋😉

2026-09-18T06:50:55.038Z

AMAZING work from start to finish! The team handled EVERYTHING after our fire and I mean EVERYTHING. Free board up, free hotel, materials showroom was INCREDIBLE, quality is top notch! Five year warranty too!! So professional and caring, made a terrible situation actually manageable!

2026-09-09T04:59:55.077Z

Dealing with insurance after water damage is usually a nightmare but these guys made it seamless. They handled all the claim communication, knew exactly what documentation was needed, and worked directly with the adjuster so I didn't have to. Got everything covered and the rebuild done fast. Their professionalism navigating the insurance process alone made them worth it, plus the quality of materials and workmanship was outstanding.

2026-09-09T03:30:06.777Z

⭐⭐⭐⭐⭐ Exceptional Craftsmanship and Attention to Detail!We had a wonderful experience from start to finish. Oleg, our Project Manager did a great job coordinating the project and helping everything come together smoothly. He was professional, responsive, and made sure the details of the project were handled throughout the process.Nikola did an incredible job designing and installing our custom stair railing. The new railing completely transformed our staircase and made the entire space feel more polished, welcoming, and beautiful.One of the standout features was the handcrafted newel posts, which Nikola custom-designed to complement our stair railing. His attention to detail and craftsmanship were exceptional. These custom touches really elevated the overall design and gave the staircase a distinctive, finished look.He also did wonderful finish carpentry throughout the area, including the baseboards, door casings, trim, and finishing details around the staircase. Everything was precise and beautifully executed. The contractor who came afterward to paint even complimented the quality of Nikola’s work, which was a great confirmation of what we had already noticed ourselves.What meant just as much to us as the finished result was the care and respect Nikola showed for our home. He carefully prepared and protected the work area, worked thoughtfully throughout the project, and cleaned everything up when he was finished. He treated our home with care, and we truly appreciated that.From Oleg’s project coordination to Nikola’s exceptional craftsmanship, the entire experience was professional and well executed. We are extremely happy with the results and would absolutely recommend them to anyone looking for custom stair railings, millwork, and quality finish carpentry.Beautiful craftsmanship and an exceptional job all around!

2026-09-07T07:57:08.653Z

I had never dealt with fire damage or restoration before and honestly had no idea what to do or where to start. The whole insurance process seemed impossible to navigate on my own. This company guided me through absolutely everything. They handled the claim paperwork, gave me a free estimate, explained all my options so I could make educated decisions, and their communication was so professional and clear. The reconstruction quality is excellent and their five year warranty gives me total peace of mind. Couldn't have gotten through this without them.

2026-09-01T22:43:46.964Z

But help with insurance. Pnw restoration and Oleg the project manger made it happen on time and fast

2026-09-01T16:35:38.635Z

We noticed some black mold growing in our kitchen. With a 6 month old and two busy parents this is not our area of expertise at ALL! Chad Lidstrom and Jason "JJ" and later Ivan were responsive and professional and helped coach us through process from the assessment, through the demo and the final restoration.The slow leek from the master bath had soaked the wall and we were super worried it would be a much bigger project. They came quickly, helped us understand what was most likely, walked us through next steps and worked with us on options to tackle the issue all the way through. It made it easy.The photos show the worth. They were on estimate and it looks like it never happened. Don't waste time shopping around, chose quality and responsiveness. You get what you pay for.

2026-08-31T22:22:57.977Z

I'm happy with my Dad's house. I am Clinton Chapman son

2026-08-30T21:40:15.517Z

Pacific North Restoration is second to none. They have truly gone above and beyond my expectations.We met and talked through the project, and within three days they were already getting to work. Their entire team has been incredibly friendly, professional, and helpful. Every time I walk in, the staff takes the time to stop, ask how I’m doing, and see if there’s anything they can help answer.They have been extremely pleasant to work with and are moving much faster than I anticipated. They’ve also taken care of so many of the details that I thought were going to be stressful, which has made the entire process much easier.I highly recommend Pacific North Restoration. Great people, great communication, and a company that truly goes above and beyond.

2026-08-30T21:27:27.228Z

They came to my neighbors house fire and take care of everything right from the first minute. Compassionate, knowledgeable team to help you in the time of need. Absolutely the best, thank you!

2026-08-25T18:20:36.208Z

The service and communication from Chad was excellent. He got my job setup and the mitigation team on site right away after my dishwasher leaked. Working with Riley on the job scope and insurance coordination was also simple and efficient. I wish the same could be said about my insurance, but Riley was persistent and got the most coverage she could. Oleg's teams performed quality work once all the approvals were out of the way and restored my home.

2026-08-20T20:53:58.987Z

When fire damaged our home, we were lost and frightened. This company provided emergency board up at no charge, handled our belongings with care during packout, and guided us through every step of reconstruction. Their showroom made material selection surprisingly easy, and the project manager kept us informed weekly. The team treated us like family, explained all our options so we could make our own decisions, and delivered beautiful results with a five year warranty. Exceptional professionalism from start to finish.

2026-08-18T22:15:42.583Z

Oles and his team did an excellent job with restoring damage from a leak and integrated some change orders that turned our master bathroom into a beautiful space.

2026-08-18T20:13:18.593Z

Solid work, good communication throughout. Quality materials and they know the insurance side inside out. Would use again.