Customers consistently highlight excellent customer service, knowledgeable assistance, and prompt delivery as key strengths of this business. Many appreciate the fair pricing and the personalized attention given to help them select the right mattress. There are no notable downsides mentioned, indicating a highly positive overall experience.
5
Excellent customer service and available same day delivery
5
I really enjoyed working with Noel,he is very knowledgeable and professional at his work.He is a very good people person.,we will miss him,he also hav...
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I really enjoyed working with Noel,he is very knowledgeable and professional at his work.He is a very good people person.,we will miss him,he also have great respect for human beings.
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5
Noel, was a really great person to work with and he has provided us with really great service, we could have bought our mattress from another company,...
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Noel, was a really great person to work with and he has provided us with really great service, we could have bought our mattress from another company, but with Noel's service we are really happy that we bought our bed from him for sure. Never Better and the really best service!!
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5
Hard to find a store that provides great service, quality products and a fair price. This is that store! Noah is very knowledgeable and helpful in ass...
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Hard to find a store that provides great service, quality products and a fair price. This is that store! Noah is very knowledgeable and helpful in assisting customers in making an informed purchase decision. This is our second mattress purchase. We are completely satisfied and happy.
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5
I had an excellent experience with Factory Direct Mattress! The customer service was outstanding—knowledgeable, friendly, and genuinely focused on hel...
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I had an excellent experience with Factory Direct Mattress! The customer service was outstanding—knowledgeable, friendly, and genuinely focused on helping me find the right mattress. The delivery process was seamless and exceeded my expectations. Everything was on time, and the team handled everything professionally. Highly recommend Factory Direct Mattress for anyone looking for quality products and top-notch service!
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5
Shout out to Factory Direct! I stopped by just to look, and ended up leaving with a super sweet deal. I couldn’t be happier. Thanks, Noah!
5
Noah was super helpful and knowledgeable! The entire experience was great and super easy…thanks Noah!!
5
Owner picks up calls almost instantly. I got the phone number from a street corner sign.
Noah is very courteous and helpful helping you figure out whi...
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Owner picks up calls almost instantly. I got the phone number from a street corner sign.
Noah is very courteous and helpful helping you figure out which bed would be good for you. You do need to make an appointment to go to the store but then he spends dedicated time with you. Noah helped me pick the bed/ spring combination for a bed for my mom.
He is a one man show . . He also delivered and set the bed up. Good price as well. Highly recommend.
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