Tax Mobile Canada
2026-10-16T19:16:39.462Z
I contacted Tax Mobile regarding corporate tax filing. Initially, they were responding promptly, but after I made the payment, communication became a completely different story. I had to send multiple follow-up messages and waited several hours without receiving a response.I understand that businesses can be busy, and I never expected an instant reply. However, there is a difference between being busy and failing to communicate with a paying customer, especially when the communication was prompt before payment.When I raised my concerns about the lack of communication, instead of addressing the issue professionally, I received a defensive and dismissive response suggesting that they did not want to deal with my behaviour. They offered a refund, but the way they handled a simple customer concern was extremely disappointing.The way a business treats customers after receiving payment matters just as much as how it treats them before payment. Based on my experience, I would not recommend this service to anyone looking for reliable communication and professional customer service.I hope the company improves the way it communicates with its clients.