The reviews highlight a consistently positive experience with knowledgeable and friendly staff, particularly praising their willingness to help customers find the right mattress within budget. Many reviewers noted the lack of pressure during the buying process and satisfaction with the products purchased. No specific cons were mentioned, indicating a generally high level of customer satisfaction.
5
Apr 07, 2025
Kudos to Austin at the Vincennes store. He did a fine job and helped üs find what we needed!
5
Apr 05, 2025
Very easy mattress buying experience!
5
Mar 26, 2025
Tim did an excellent job! I needed a new mattress asap and he was very professional, answered all questions in detail and was very helpful. Great serv...
More
Tim did an excellent job! I needed a new mattress asap and he was very professional, answered all questions in detail and was very helpful. Great service! Thank you Mark’s Mattress!
Less
5
Mar 24, 2025
5
Mar 21, 2025
Great service!
5
Mar 15, 2025
Amazing customer service! Will definitely be returning here for all of our mattress/sleep accessories. Prices are super affordable for great quality. ...
More
Amazing customer service! Will definitely be returning here for all of our mattress/sleep accessories. Prices are super affordable for great quality. Thank you to Austin and Timothy for all your help!
Less
5
Mar 15, 2025
I was helped by Timothy Akers. He was friendly, polite and so helpful in getting just what I needed in my price range. Very pleased with my visit and ...
More
I was helped by Timothy Akers. He was friendly, polite and so helpful in getting just what I needed in my price range. Very pleased with my visit and servive!!
Less
5
Mar 02, 2025
Austin was great!
5
Mar 02, 2025
Tim Akers is a hell of a salesman! Very friendly and willing to help in any way possible.
5
Mar 01, 2025
5
Mar 01, 2025
They were very friendly and polite and got me exactly what I asked for and under what I wanted to spend. I couldn’t be happier. This is the third time...
More
They were very friendly and polite and got me exactly what I asked for and under what I wanted to spend. I couldn’t be happier. This is the third time we have used them for mattresses
Less
5
Feb 20, 2025
5
Feb 09, 2025
5
Feb 06, 2025
Timothy was exceptional at helping me find a mattress and frame to fit my needs and my budget. He was a pleasure to work with and so understanding to ...
More
Timothy was exceptional at helping me find a mattress and frame to fit my needs and my budget. He was a pleasure to work with and so understanding to my needs. Such a tremendous blessing. I will never buy another bed anywhere else from now on. The quality is outstanding and I love it!
Less
5
Jan 19, 2025
Timothy was very helpful and knowledgeable in helping us find our mattress.
5
Jan 04, 2025
Salesperson Timothy was very helpful and knowledgeable! Great experience!
5
Dec 14, 2024
Very knowledgeable and thorough with his time regarding each mattress and our questions.
5
Dec 08, 2024
5
Nov 23, 2024
5
Nov 08, 2024
Very easy to work with and very helpful! Mr. Tim was very good to work with!
5
Nov 02, 2024
Tim was extremely helpful! Found the perfect mattress for me! Thanks for the help! What a wonderful place!
5
Oct 13, 2024
The sales associate that we worked with, Austin, was professional, courteous, and very knowledgeable. Although we arrived fairly close to closing, we ...
More
The sales associate that we worked with, Austin, was professional, courteous, and very knowledgeable. Although we arrived fairly close to closing, we did not feel rushed. Austin worked with us until we found a mattress that suited our needs. He really knew the products well and was able to guide us while we made our decision. In addition, the store has a wide variety of mattresses with a good range of prices.
Less
5
Oct 11, 2024
The gentleman stayed open just to help us get a mattress for our son.
5
Oct 08, 2024
Yes, Mr. Timothy acres was very informative very helpful very pleasant. Very good at what he was doing. He helped us in every way we needed.
5
Oct 03, 2024
They set up Barb's bed to make it work with her existing bed frame. She is happy with it. That's what counts.
5
Sep 21, 2024
Tim and his staff were great. They listened to our wants and needs and helped us stay within a good price range. They made sure we were certain with o...
More
Tim and his staff were great. They listened to our wants and needs and helped us stay within a good price range. They made sure we were certain with our choice and didn’t make us feel pressured. This is the third time we have bought from this store and have had a positive experience each time.
Less
5
Sep 21, 2024
Excellent customer service!
5
Sep 07, 2024
The gentlemen working today was absolutely AMAZING! I went in panicked because my son had broke his bed and they did they everything they could to hel...
More
The gentlemen working today was absolutely AMAZING! I went in panicked because my son had broke his bed and they did they everything they could to help me find what I wanted in the price range I needed! Even offered to help me get it home!!! Will be buying all my beds from there now!!
Less
5
Aug 30, 2024
Tim is the man! Highly recommend him
5
Aug 30, 2024
Austin was very nice to work with. I will definitely come back!
5
Aug 24, 2024
5
Aug 14, 2024
many options and great service!
5
Aug 05, 2024
5
Aug 01, 2024
He's very kind and welcoming into the store, and will work with you on finances with the purchase of any mattress or power base. He made it a lot easi...
More
He's very kind and welcoming into the store, and will work with you on finances with the purchase of any mattress or power base. He made it a lot easier on me to pick one our for my back problems. I never knew there were so many differences that can help with my back pain. And I'm happy he could help me find the right one.
Less
5
Jul 23, 2024
5
Jul 22, 2024
Good price on the 2 beds we bought,
5
Jul 14, 2024
5
Jul 02, 2024
Easy to communicate with. Helpful.
5
Jun 30, 2024
5
Jun 26, 2024
I had an excellent experience with Marks Mattress’s here in Vincennes Indiana….they so helpful to work with !
5
Jun 26, 2024
5
Jun 23, 2024
5
Jun 01, 2024
5
Jun 01, 2024
A ok here
5
Jun 01, 2024
Great Business & Pricing
5
May 30, 2024
Great selection to choose from. Knowlegable staff. Salesman was not pushy at all. Will recommend to friends and family.
5
May 27, 2024
Wonderful service. Very knowledgeable. Family friendly. Good selection.
5
May 26, 2024
5
May 25, 2024
5
May 23, 2024
5
May 05, 2024
I had good luck with this company a couple of years ago. I called to see if they had a mattress that would suit me. Yes, Tim was a tremendous help. He...
More
I had good luck with this company a couple of years ago. I called to see if they had a mattress that would suit me. Yes, Tim was a tremendous help. He made it so easy for me to purchase this mattress and get financing for it at the same time. Thank you for all your help... take care.
Less
5
May 05, 2024
Very friendly and fast service. Absolutely love my new bed and highly recommend this place!!
5
Apr 11, 2024
Great customer service! They took the time to show us several mattresses and work with us on finding the right one. Great Christian people with worshi...
More
Great customer service! They took the time to show us several mattresses and work with us on finding the right one. Great Christian people with worship music playing in the store! Great environment!
Less
5
Apr 11, 2024
Timothy was friendly, accommodating, and made sure we got what we wanted in a mattress. We always come back the customer service is AMAZING!!!
5
Apr 11, 2024
He’s Nice and Funny
5
Apr 11, 2024
Our sales agent, Timothy, was very kind, friendly, and helpful. He helped my fiance and I find the best mattress for us at a decent price. We also got...
More
Our sales agent, Timothy, was very kind, friendly, and helpful. He helped my fiance and I find the best mattress for us at a decent price. We also got a bundle with a sheet set, pillows, and mattress protector! There's also free delivery and they will take your old mattress too! Highly recommend!
Less
5
Mar 27, 2024
Great knowledgeable sales team. Great prices. Took time to answer all my questions and tgere were alot. And fast delivery and set up! Would definitely...
More
Great knowledgeable sales team. Great prices. Took time to answer all my questions and tgere were alot. And fast delivery and set up! Would definitely recommend! Went back for sheets and mattress protector.
Less
5
Mar 24, 2024
5
Mar 23, 2024
If you’re looking for a quality bed for an affordable price; Mark’s mattress is the place to go! Tim was amazing and the buying experience was very re...
More
If you’re looking for a quality bed for an affordable price; Mark’s mattress is the place to go! Tim was amazing and the buying experience was very relaxed! He’s very knowledgeable! You won’t go wrong buying from Mark’s Mattress!
Less
5
Mar 22, 2024
5
Mar 18, 2024
Very happy with our experience. Timothy R Akers was very polite and helpful with our discussion with what we were looking for. Made our decision to p...
More
Very happy with our experience. Timothy R Akers was very polite and helpful with our discussion with what we were looking for. Made our decision to purchase our new bed very easy. Thank you. 😊
Less
5
Mar 16, 2024
Kind people and cool matters
5
Mar 15, 2024
Jeffery was extremely helpful in every way possible and was able to help my wife and I find the right mattress at a very reasonable price. I highly re...
More
Jeffery was extremely helpful in every way possible and was able to help my wife and I find the right mattress at a very reasonable price. I highly recommend this store.
Less
5
Mar 05, 2024
The gentleman that helped us was very friendly, helpful, and knowledgeable about his products. We knew what we wanted, and he helped us find exactly w...
More
The gentleman that helped us was very friendly, helpful, and knowledgeable about his products. We knew what we wanted, and he helped us find exactly what we needed. He was not pushy. He did not try to get us to get more than what I was asking. He was also very confident that the products they sold were quality, and that's what I was looking for.
Less
5
Feb 23, 2024
The salesman was very helpful, and courteous. Very knowledgeable and welcoming. I have recommended Mark mattress outlet to others already.
5
Feb 20, 2024
Tim Was my salesman. Great guy led me to the best mattress that would fit my style free shipping which adds a cherry on top highly recommend this pla...
More
Tim Was my salesman. Great guy led me to the best mattress that would fit my style free shipping which adds a cherry on top highly recommend this place great service, and very kid friendly.
Less
5
Feb 10, 2024
5
Jan 28, 2024
Wonderful experience shopping here! Great quality beds, I can't believe how easy it was. Very happy with the price and our comfy bed! Free delivery wa...
More
Wonderful experience shopping here! Great quality beds, I can't believe how easy it was. Very happy with the price and our comfy bed! Free delivery was the cherry on top! Absolutely recommend stopping by, you won't regret it.
Less
5
Jan 24, 2024
Tim could not have been anymore helpful.Helped us fine what we needed. Definitely the best customer service ever!!
5
Jan 14, 2024
Go see Tim at Mark's Mattress Outlet! Great guy, straight shooter, such a refreshing experience!
5
Jan 13, 2024
Timothy, he was our sails man and we thank him for treating us right.
5
Jan 11, 2024
5
Jan 10, 2024
Very clean , beautiful store , great selection /showroom ! Courteous helpful young man gave us great deals and even stayed late to accommodate us . Hi...
More
Very clean , beautiful store , great selection /showroom ! Courteous helpful young man gave us great deals and even stayed late to accommodate us . High end product !! 5 star mattress store
Less
5
Dec 22, 2023
The guy who sold to me was named Jeffery and is one of the best services I have had and experienced even better than sit and sleep I highly recommend ...
More
The guy who sold to me was named Jeffery and is one of the best services I have had and experienced even better than sit and sleep I highly recommend Marks Mattress.
Less
5
Dec 16, 2023
I love my new bed. Good customer service and they threw in extra gifts.
5
Dec 15, 2023
The salesmen were very polite, and helped me find the perfect bed at an affordable price! I’ll never shop any where else for a bed!
5
Dec 14, 2023
The service was excellent! We got right in and right out, with exactly what we wanted. We got a great deal and Tim even helped us save some additional...
More
The service was excellent! We got right in and right out, with exactly what we wanted. We got a great deal and Tim even helped us save some additional money with choosing a different foundation option. I will be referring anyone I hear of looking for a mattress to Mark's Mattress Outlet!
Less
5
Dec 12, 2023
Made it easy to buy. Very informative on products.
5
Dec 10, 2023
Very good service at store & Delivert Top notch
5
Dec 09, 2023
Very friendly and accommodating. Was a real pleasure to do business with.
5
Dec 04, 2023
5
Dec 01, 2023
Awesome fellas. Great experience!
5
Nov 30, 2023
Jeffrey was very knowledgeable and did an outstanding job!
5
Nov 20, 2023
5
Nov 19, 2023
5
Nov 19, 2023
5
Nov 03, 2023
Friendly service and will definitely work with you on price
5
Nov 01, 2023
5
Oct 27, 2023
5
Oct 27, 2023
Dylan was so knowledgeable about the products. I was very impressed by his demeanor and friendly attitude
5
Oct 15, 2023
Friendly and knowledgeable sales reps. Their sleep natural mattress protector is the best I have ever own. My dog got sick on my bed and the toddler...
More
Friendly and knowledgeable sales reps. Their sleep natural mattress protector is the best I have ever own. My dog got sick on my bed and the toddler spilt a cup of juice on it. Though it went thru the sheets, NONE of it got on the mattress. The mattress protector is easy to wash and dry. I highly recommend. I went back to store and bought one for every bed in the house. If their dog pillows ever go on sale, I intend on buying one for each of my 4 dogs.
Less
5
Oct 14, 2023
Showed us all the options and got us just what we wanted at a good price.
5
Oct 07, 2023
Nice staff and will answer all your questions.
5
Oct 01, 2023
God was very polite helped us with everything needed we spent $800 and got exactly what we wanted we are very satisfied with the customer service from...
More
God was very polite helped us with everything needed we spent $800 and got exactly what we wanted we are very satisfied with the customer service from him and with our product thank you so much give him a raise.
Less
5
Sep 29, 2023
Wonderful service. The salesman wasn't pushy and let us look around and was able to give us the info on everything when we asked. Great prices as well
5
Sep 28, 2023
Best pillows ever! Great quality mattress at affordable rates! Thanks again!
5
Sep 25, 2023
Came in looking to get a pillow and was given a great deal on one. The pillow I got is probably the best I’ve ever owned and without a doubt worth eve...
More
Came in looking to get a pillow and was given a great deal on one. The pillow I got is probably the best I’ve ever owned and without a doubt worth every penny I spent, slept like a baby on it. I believe it’s the Malouf brand. The person working there was real cool and welcoming, didn’t get his name but he definitely deserves a raise.
Less
5
Sep 21, 2023
Great customer service, they work well with you to make sure the customer always leaves happy. My parents have been getting their mattresses from them...
More
Great customer service, they work well with you to make sure the customer always leaves happy. My parents have been getting their mattresses from them for several years and love the customer service.
Less
5
Sep 20, 2023
Best place to buy a mattress. Very well priced excellent mattresses. Friendly knowledgeable helpful staff.