Airboat Adventures Everglades
Victoria Ballesteros-Gonzalez
2026-07-26T16:16:32.719Z
The tour itself was good, the guide was friendly and knowledgeable, and we did receive the full one-hour experience despite the late start. However, the customer service was unacceptable, and I would not recommend booking with this company.The operator arrived approximately 15 minutes late, but no one contacted us to explain the delay or confirm that they were still coming. We were left standing outside in 100°F Florida heat with no shade, water, assistance, or update. We had to call the company several times just to find out what was happening. According to our tour guide, the company was running behind because they had forgotten about a person before us. That is not simply an unexpected delay, it reflects poor organization and a serious lack of respect for customers’ time.What made the experience worse was the company’s attitude. We had already committed to the reservation, paid for transportation to reach the location, and were waiting in extreme heat. Yet there was no apology and no attempt to make the situation right. Their response was essentially that they could refund us and we could leave. Offering a refund does not excuse failing to communicate, forgetting customers, or leaving people waiting in dangerous heat. A professional company would have called in advance, apologized, provided an accurate arrival time, and offered basic assistance while we waited. Instead, they acted as though we were unreasonable for expecting the tour to begin at the scheduled time.Their public response to our original review makes the lack of accountability even clearer. Rather than acknowledging their poor communication and service, they focused on defending their decision and blaming the situation on accommodating another family. That explanation also conflicts with what our guide told us, that a previous person had been forgotten. Either way, their scheduling problem became our problem, and they showed very little concern about the inconvenience they caused.The private tour was also not worth the higher price. We appeared to see essentially the same areas and wildlife as the shared tours. While we waited, we watched customers with other companies receive water and fruit. We were offered nothing.I strongly recommend booking with another operator, especially given the number of other airboat companies in the area. A shared tour would likely provide a similar experience for less money, and based on what we observed, possibly much better treatment. A good guide does not make up for disorganized scheduling, nonexistent communication, and dismissive customer service.