2026-09-28T19:05:29.927Z

I chose Family Dentistry of Stuart after contacting them specifically because I had lost my retainer and wanted to replace it before my teeth had time to shift. I was very clear about that from the beginning. After discussing what they could offer, I scheduled a new-patient visit that included a cleaning, X-rays, scans, and a consultation for future dental work. Unfortunately, the experience was disappointing from beginning to end.At my new-patient visit, they initially tried to make the appointment consultation-only rather than provide the cleaning I had specifically scheduled and came in for. I had to push to receive the cleaning that was part of the appointment I booked. I also chose this office in part because of pricing they advertised. Yet when I received my treatment plan, the price for the same type of treatment was roughly 70% higher than the advertised price. If you're advertising one price to get patients through the door and then quoting a much higher price once they're there, that feels like a bait-and-switch.Just as frustrating, very little attention was given to the main reason I contacted them: replacing my lost retainer. Instead, I was encouraged to postpone the retainer and move forward with their much more expensive restorative treatment plan—something they had to know I would need time to consider and compare. When I insisted that I still needed the retainer, it took weeks of follow-up just to get a price. I was ultimately quoted $695, more than double quotes I received elsewhere.What makes the situation with my digital scans particularly upsetting is the timing. I sought care promptly after losing my retainer precisely because I did not want to give my teeth time to shift. Family Dentistry scanned my teeth at that time, so they have the digital record from before the weeks of movement and discomfort I've experienced since being without my retainer. A new scan somewhere else now would document my teeth in their current position, not the position captured when I first went to Family Dentistry. That original scan is therefore extremely important to me for evaluating how to restore or maintain my previous tooth position.I specifically requested copies of both my X-rays and digital scans. They sent the X-rays but not the scans. Only after I realized the scans were missing and followed up was I told they could not provide them. Their explanation was that the scans use different software and only dental labs can obtain them. So after encouraging me to wait on the retainer, taking weeks to give me their $695 price, and allowing all this time to pass, I'm now being told I can't obtain the original scan to take to another provider. Simply going somewhere else and getting scanned again does not recreate the record they captured shortly after I lost my retainer. That is exactly why I went to a dentist promptly in the first place.Had I been told at the beginning that I would not be able to obtain or transfer that scan and that replacing my retainer through this office would cost $695, I could have made a very different decision before weeks passed. Instead, this information came at the end, after I had already paid for the visit, been scanned, followed their recommendation to wait on the retainer, and spent weeks following up.I understand that dental treatment can be expensive and different dentists may recommend different treatment plans. That's not my complaint. My complaint is the entire experience: advertised pricing that wasn't honored, having to push to receive the cleaning I actually scheduled, being encouraged to postpone the retainer I originally came in for, weeks of follow-up just to get a retainer price, and then finding out I couldn't obtain the one scan that documented my teeth before all this time had passed.For anyone considering significant dental work, transparency, access to records, and confidence in the practice matter. Unfortunately, this experience left me with very little confidence in this practice.

2026-09-18T14:14:12.916Z

Ricky is very attentive and always makes sure I’m comfortable.

2026-09-17T20:35:57.599Z

Ricardo is the best hygienist I could ever ask for. I have always been deathly afraid of the dentist. He walks you through everything he’s doing and makes you feel incredibly comfortable. I am so lucky to have found such a great dentistry practice and I highly recommend.

2026-09-16T20:16:08.968Z

Pooja did an amazing job cleaning my teeth today! I highly recommend Family Dentistry of Stuart!

2026-09-16T16:46:46.440Z

Oh my gosh … run, don’t walk to here! I have a mouth full of trouble, neglected over the years, and the WHOLE group at Family Dentistry of Stuart made me feel welcome, valued, and worth-it. A special shout out to to Dr. Mendez who is as caring and kind as he is knowledgeable and talented. And Pooja - the most thorough and honest hygienist I’ve EVER had work on me. Thanks be to God for these people.

2026-09-16T15:35:58.858Z

This office has great people, caring about my dental health and it's a super friendly environment. I highly recommend you try out this dental office. Family Dentistry of Stuart. Ricardo is my favorite hygienist.

2026-09-16T14:22:07.764Z

I love going here for my cleaning! Everyone is so nice and friendly! Very efficient and they will take care of you with care and importance. Ricardo helped cleaned my teeth today and was awesome!

2026-09-15T19:39:54.711Z

I’ve been coming to Family Dentistry of Stuart for several years, and I can confidently say they provide first-class care. The entire team is professional, welcoming, honest, and genuinely attentive to my dental needs. They take the time to explain everything clearly and always make me feel comfortable and well cared for. This is truly a family practice you can trust, and I highly recommend them! I'm usually treated by Lily or Pooja and they're EXCELLENT!!!