Smart Roofing & Restoration
2026-05-08T02:11:32.571Z
4 out of 5 stars.Overall, I’m very happy with the quality of the work and the experience with Smart Roofing & Restoration. Throughout the process before the roof even started, the company was very attentive and communicative. From Spencer coming out to inspect the property, to updates over the weekend regarding possible rain delays, I appreciated the effort to keep me informed. Lydia in the office was also very accommodating with several texts and emails prior to the start of the project.Once the project began, I received texts letting me know David would be the project manager while Carlos and his crew handled the work onsite. I honestly do not know if David was present on the first day because when I drove by the property, the crew was extremely busy working and I chose not to step into the work zone for safety reasons. On the second day, I did step onto the property to speak with Carlos and ask questions. Carlos answered everything I asked and helped me better understand the roofing process, which I really appreciated. The crew was clean, efficient, professional, and overall the new roof and gutters look great.Maybe this was a little unconventional, but because the house is currently empty and I live in another county, I personally brought both the deposit and final check to the office. I also stayed in town during the roofing project just in case immediate access to the property was needed. Everyone throughout the process was courteous and accommodating.I also felt the overall value of the project was fair for the quality of materials, workmanship, communication, and the upgraded roofing system that was installed.The only reason I’m giving 4 stars instead of 5 is because I would have appreciated a final text or email from the project manager letting me know the project was officially completed. When speaking with Carlos, he did let me know the crew planned to finish on a particular day, and they clearly did. I spoke with Lydia on the phone the day I decided to bring the final check to the office, which was what would have been day 3 based on the original 2–3 day timeline they gave me, although the crew actually completed the roof in just 2 days. Lydia was kind enough to call David while I was there to see if the project had officially been completed, so perhaps I may have jumped the gun a little. Still, I would have appreciated a final confirmation directly from the project manager once everything was officially wrapped up.Other than that, I’m very happy with the final result.