2026-07-24T18:50:53.571Z

I am extremely disappointed with the service department. I brought my Yukon in for what should have been a relatively straightforward service—to have the air conditioning system recharged. I was initially promised that my vehicle would be ready on a specific day, only to find out it was not completed as promised. I was then assured it would be ready the following day by a certain time, and once again that commitment was not honored and I was left waiting an additional 4 hours. The lack of communication and repeated broken promises were incredibly frustrating and demonstrated a complete disregard for my time and schedule.Because of these delays, I was forced to change my vacation plans, which impacted not only me but my family as well. I understand that unexpected issues can arise during vehicle repairs, but setting unrealistic expectations and repeatedly failing to communicate honestly is unacceptable.Customer service is about more than fixing vehicles—it’s about respecting your customers and keeping your word. Unfortunately, this experience fell far short of that standard. I hope the service department takes steps to improve communication and accountability so future customers do not have to experience the same frustration.

2026-07-20T19:21:32.211Z

I have purchased many cars throughout my life and this is the first time I have ever had and extremely easy process. Reyes Casarez was my sales representative and he as well as his team/management made me and my husband feel like we’ve known each other for quite some time. There was no pressure in buying a vehicle just a what interest you and a feel free to take a look at what we have and let me know what catches your eye.I was looking into a Yukon Denali but a 2026 Buick Enclave caught my eye. The color, the Rims and space was a WOW.My husband said the car chose me and I honestly think I believe him because I truly had a Denali stuck in my head..Thank you Reyes for your kindness, hospitality, honesty and providing a consistent joyful experience throughout the beginning and end of the process.My husband can’t stop talking about how the experience felt so warming from everyone and will be looking to purchase a truck in the future. (He’s so dead set on the black lifted one on the lot as I am as it is one heck of a Black Beauty!Again. Thank you, Reyes!!Sending continuous selling prayers🙏From: Christina Valadez and Richard Valadez

2026-07-19T19:14:44.575Z

Dana service was excellent by unfortunately they could not repair the problem.

2026-07-18T16:26:22.182Z

2026-07-17T13:40:29.844Z

I’m from Texas originally, and buying my 2026 Denali Ultimate HD 2500 from out of state could’ve been a hassle, but Beck made it feel like small town back home service. Good people, straight talk, no games. Most of it handled by phone, smooth all the way. Highly recommend.

2026-07-16T18:08:13.597Z

Service department was very helpful

2026-07-13T21:27:26.441Z

Just purchased a truck from Beck and Beck on Wednesday of last week and it was a great experience. I was able to get a written estimate on trade-in value for my truck (contingent upon vehicle inspection) and was in and out in about 2 hours. No issues at all and Lauren was super helpful!

2026-07-07T12:49:04.653Z

My experience at Beck and Beck for the last year has been great! Pat Schultz is my preferred service advisor; he is great with keeping me updated on my car and when I schedule appointments for oil changes or recall work, they are always on time. My car is started on at or near the time my appointment was set and the completion time is almost always as described. As long as I have my Yukon, I will continue to use Beck and Beck Service Department.