2026-08-17T21:31:35.857Z

Keathon & Jordan were in our home today to a do a 2nd phase of repairs from a hurricane settlement. I am so thankful for the wonderful, honest job these guys do. Keathon has been in our home now 3 different times to work on various projects, & we have been pleased every time. Excellent work.True Builders is our "go to" for any home project/repairs needed. By the time this process is done, we'll have used them for at least 6 projects over the past 3 years. Wonderful company to work with.Thank you all!

2026-08-16T17:08:29.891Z

We are extremely disappointed with the quality of the work and, quite frankly, the level of workmanship we received, particularly given what we believed we were paying for.Our original water lines were run underneath the house and through the concrete. During the initial work, you helped us identify several locations where those lines were already leaking. Given the age of the existing plumbing, we understood that it was likely only a matter of time before additional sections failed. For that reason, we decided to proactively replace the lines with PEX tubing and reroute them through the ceiling.Once that work was completed, we were quoted what we considered an excessive amount to restore everything to its previous condition. We therefore decided to handle the restoration work ourselves.What we do not understand, however, is why the old water lines were left protruding from the wall rather than being cut flush. Leaving the pipes sticking out creates additional difficulty when finishing the drywall and reinstalling the vanity. This seems like a basic detail that should have been addressed as part of completing the plumbing work.We also discovered that the valve installed at the end of the new water line is leaking. We did not realize this initially because the line was already connected to a faucet. Obviously, we are now going to have to contact them to have the leaking valve addressed.When we do, we will also ask that the old water lines that were left protruding from the wall be cut back and capped appropriately. However, I have to express our significant disappointment that these issues were left behind in the first place.We chose to have this work professionally completed because we expected a certain level of quality, attention to detail, and finished workmanship. Unfortunately, the condition in which the job was left does not reflect the level of quality we believed we were paying for.We would appreciate an explanation as to why the old lines were not cut flush and capped and why the leaking valve was not identified before the job was considered complete. We also expect these issues to be corrected properly and without additional cost to us.The master bath is also a huge debacle. The placement of the toilet stub out was not discussed prior to their work. The way they did it makes it impossible to put the vanity back where it was. We cannot destroy the vanity to get it around the tubing. They should’ve ran the tubing behind the wall and then brought the water out by the toilet, which they did not do. They left the holes in the wall and some other places, but by bringing the line through the side of the ball partition we can’t put the vanity back correctly. It was very shotty work. I really wish they would’ve given us the entire estimate at one time and not given us the second estimate after the first part of the work was complete. My father is 75 years old and elderly, I really feel they took advantage of him on this job. Unfortunately, I live out of town and only just came down because of the issues he’s having with them. Hopefully this gets squared away quickly and without any additional issues. I might think twice if I was somebody else considering using them at this point. Running new lines was in excess of $10,000 and then after that they gave us another $6000 bid to put the drywall back up where they left the holes!!! Seriously- 6k? $75 worth of materials. The insurance capped it at 10k.

2026-08-16T17:05:36.000Z

We are extremely disappointed with the quality of the work and, quite frankly, the level of workmanship we received, particularly given what we believed we were paying for. Our original water lines were run underneath the house and through the concrete. During the initial work, you helped us identify several locations where those lines were already leaking. Given the age of the existing plumbing, we understood that it was likely only a matter of time before additional sections failed. For that reason, we decided to proactively replace the lines with PEX tubing and reroute them through the ceiling. Once that work was completed, we were quoted what we considered an excessive amount to restore everything to its previous condition. We therefore decided to handle the restoration work ourselves. What we do not understand, however, is why the old water lines were left protruding from the wall rather than being cut flush. Leaving the pipes sticking out creates additional difficulty when finishing the drywall and reinstalling the vanity. This seems like a basic detail that should have been addressed as part of completing the plumbing work. We also discovered that the valve installed at the end of the new water line is leaking. We did not realize this initially because the line was already connected to a faucet. Obviously, we are now going to have to contact them to have the leaking valve addressed. When we do, we will also ask that the old water lines that were left protruding from the wall be cut back and capped appropriately. However, I have to express our significant disappointment that these issues were left behind in the first place. We chose to have this work professionally completed because we expected a certain level of quality, attention to detail, and finished workmanship. Unfortunately, the condition in which the job was left does not reflect the level of quality we believed we were paying for. We would appreciate an explanation as to why the old lines were not cut flush and capped and why the leaking valve was not identified before the job was considered complete. We also expect these issues to be corrected properly and without additional cost to us. The master bath is also a huge debacle. The placement of the toilet stub out was not discussed prior to their work. The way they did it makes it impossible to put the vanity back where it was. We cannot destroy the vanity to get it around the tubing. They should’ve ran the tubing behind the wall and then brought the water out by the toilet, which they did not do. They left the holes in the wall and some other places, but by bringing the line through the side of the ball partition we can’t put the vanity back correctly. It was very shotty work. I really wish they would’ve given us the entire estimate at one time and not given us the second estimate after the first part of the work was complete. My father is 75 years old and elderly, I really feel they took advantage of him on this job. Unfortunately, I live out of town and only just came down because of the issues he’s having with them. Hopefully this gets squared away quickly and without any additional issues. I might think twice if I was somebody else considering using them at this point. Running new lines was in excess of $10,000 and then after that they gave us another $6000 bid to put the drywall back up where they left the holes!!! Seriously- 6k? $75 worth of materials. The insurance capped it at 10k.

2026-08-12T22:49:16.868Z

Mike was the project manager and Carol was the first person I met before I decided we would have them redo our bathroom shower tile.. from start to finish, they were all so wonderful. I especially enjoyed working with Giovanni and Andrew. They did the tile work and were always on time, cleaned up after themselves and were great to communicate with. I look forward to using TruBuilders in the future!

2026-08-12T18:22:35.100Z

John did an amazing job remodeling my daughter’s house! He was professional, reliable, and paid attention to every detail. We’re very happy with the results and would definitely recommend John and True Builders Inc. to anyone looking for quality work.

2026-08-06T15:28:26.235Z

True Builders provided excellent service, high quality work, AND they helped us secure the necessary funds from the insurance company when we had unexpected water damage towards our house. Redd, Keathon, and Aaron were extremely professional, efficient, communicative, and knowledgeable in regard to all aspects of the project. I would highly recommend True Builders and their team to any home project in the area.

2026-08-05T21:32:48.958Z

Keathon came into our home took care of setting up the fans and dehumidifier took the rug and base boards out. Left the room and our garage clean throughout install.

2026-08-05T21:09:56.683Z

Chris and Gavin performed a professional job on our roof. They kept us informed throughout the process and will continue working with them.

2026-07-27T15:03:45.311Z

If I could put zero stars, that is what I would give. Tru Builders and Tru Roofing gave the same amount of care to our project/home. Did not know you could spend so much money on a NEW leaky, metal roof.No apologies, just excuses for leaks where we had NO leaks before.Still unsure if NEW roof is done properly.....3 months later...K GaudetPhoto of new metal roof. Does not look professional.Update: 8.29.2025- Issac Turpin Thank you for contacting me regarding my review. Intimidating customers to delete reviews is in poor judgment.Our repairs were scheduled for today and as you stated, if the review was not removed, your team would not come to fix the repairs.Your team advised the repairs were canceled by you.It is unfortunate that you will not fulfill the paid for and promised repairs due to my review.7.27.2026- BEWARE, you have blamed the customer for your poor and efficient work. Your staff came on Sat because the roof was still leaking. This is on your company, not us!Additionally, our roof is STILL leaking where your staff spent 6 hours repairing their own work. When we contacted True Builders, we were advised about this review. I will not change or be threatened to change MY review.It is clear you have no interest in upholding your work or the signed warranty contract.

2026-07-19T18:06:02.211Z

Found all True Builders personnel to be very professional, accommodating and right on task. Extremely satisfied. Mike, Robert, Austin, Brandon this also includes the office staff I spoke with.

2026-07-16T17:58:09.944Z

MJ, Paul, Ollie, and the rest of the crew did a fine job.Cleaned up the work spaces nicely.

2026-07-15T00:23:22.067Z

Updated. While the original quality of the parts used were terrible, after going through 2 managers they replaced the defective parts. End result is beautiful. But 4 stars due to the original work.

2026-07-03T14:21:21.425Z

Having to track down your representative, (Brandon)who’s come out for a meeting and promised a quote on 2 different occasions is ridiculous. I find businesses today don’t return calls when promised. Waiting now 2weeks..I’m done

2026-07-01T16:06:29.767Z

We had the best floor/wall team with Robert and Austin! Very professional, friendly and efficient! We’d highly recommend them to anyone that need floor/ wall repair!Our cabinet crew was Ollie and Fabian. Also efficient very professional and did our entire kitchen in just 2 days and are incredibly precise in every detail! If you want your kitchen done right by a funny team, ask for these guys!Also a huge shout to Mike for making sure our every need and question was meet to our perfection! Without him all the moving parts could not be established!

2026-05-29T21:35:41.709Z

We've had a really good experience with True Builders. I only removed a star due to some delays in getting a second quote for additional work.MJ and Paul were the primary installers, and are fantastic. Great guys that take pride in their work.

2026-05-12T22:20:46.499Z

We have used True Builders for a few projects including a current in progress bathroom remodel. Most recently our air conditioner stopped working at night and the company sent someone out within 6 hours of us calling. Abel fixed the problem in no time and was kind and respectful as all the employees who have walked in our home have been. These days it’s hard to find a company as reliable and trustworthy as True Builders!

2026-05-08T17:45:38.000Z

I had an extremely disappointing experience with True Builders and would not recommend them to anyone dealing with water damage restoration. From the very beginning, I was misled about pricing. Before any work started, they knew exactly what my insurance water damage cap was. I was specifically told they would stay within that amount. At the same time, I was also told they could not provide pricing because they wanted to “get as much as they could” from the insurance company. That alone should have been a red flag. After starting the work, they charged nearly $17,000 just to dry the house and then informed me I would have to pay out of pocket for repairs. Only after I pushed back and reminded them of what I was originally promised did they suddenly say they would complete the repairs within the insurance cap. The scheduling and communication were also terrible. I had a clear timeline because I was preparing to sell the house. They agreed to a schedule, then canceled because their entire department was supposedly sick and decided to create their own timeline instead. What I was told would take “3 days max” dragged through the weekend and into the following week, delaying everything. While working in the house, they repeatedly left windows and doors open with the AC running all day. I am now dealing with moisture damage around my windows that was not there before. To make matters worse, they failed to repair all of the damaged areas and then tried to backtrack on previous promises. During our discussions, I was told they would fix all the water damage. Later, they claimed they would not repair certain areas because the door frame was not specifically written on their paperwork — only the baseboards were — unless I paid additional money out of pocket. Their explanations made no sense and completely contradicted what was originally promised. Overall, this experience felt dishonest, poorly managed, and extremely stressful during an already difficult situation. I regret hiring them and would strongly advise others to get everything in writing and be very cautious before signing anything with this company.

2026-04-07T20:54:44.956Z

Very easy to work with. Very organized. A complete roof tear off and replacement in one day. What a crew! From signing the contract to the roof being completed. It all went off without a hick-cup. Highly recommended.

2026-03-27T13:37:48.627Z

If you are looking to do a home remodel, I highly recommend True Builders for your project. We worked with Josh and Derrick on the redesign of our kitchen and master bathroom, the experience was incredible. From there, each and every trade that worked in our home was top tier and did excellent work, even making change recommendations that enhanced the project. Even better this large project finished on time and on budget! Remodels are tough but True made it easy!

2026-03-13T16:53:59.700Z

Alex did an excellent job replacing a section of drywall in my garage ceiling. Matched the texture and color of the rest of the ceiling. He brought a shop vac and cleaned up afterwards. Courteous, professional. I’ve used True Plumbers twice and now True Builders. I’d use them again.

2026-02-27T19:47:17.140Z

Shoutout to the crew of True Builders. Fl room looks new again. The workers worked hard on getting this area back to where it used to be. I have and will continue to use their services. They went above and beyond.

2026-02-24T16:25:46.715Z

Incredible, fast, courteous, and professional service all around. Oli, Fabian, & Leo took great care of my home while they worked. Fair price and outstanding work. Hands down, they will be my go-to from now on. They lowered my oven and microwave to a normal height

2026-02-06T10:59:50.000Z

Everything True Builders has to offer. They perform with pride and determination and care for the customers. 👍

2026-01-01T19:20:33.398Z

True Builders was absolutely amazing! Redd and Sebastian were so good at helping us throughout the entire process. They were professional, friendly, and made everything so easy to understand. The quality of work and attention to detail were outstanding. We’re so happy we chose True Builders — highly recommend them to anyone looking for a trustworthy and reliable company!

2025-12-16T22:02:37.923Z

Redd and C.J. Servicemen were EXCELLENT! They were punctual, professional, knowledgeable, timely, and customer service oriented. They explained the problem I was having, fixed it, and offered solutions. The quality of the service was OUTSTANDING and so was the price of the service! They cleaned the area that they served and made me feel like I was an important customer. I am 100% satisfied with TRUE PLUMBERS and especially with their servicemen: Redd and C.J. I will be recommending your business to others. Thank you for making me a happy customer!! Sincerely, Bruni G

2025-12-09T23:20:58.291Z

Joe SERPA, Project Manager, was outstanding. He was always available and answered all our questions and made this ordeal so much easier on us.Hector and Teddy rebuilt our kitchen and installed our tile floor, backsplash and painted damaged rooms. They treated our home like it was theirs. CJ and Devon redid our island plumbing and we never had any concerns.Charles, Fabian and Leo did an absolutely fantastic job. They were very professional, quick and thorough. They were a great group to have building and installing your cabinets. We couldn’t have asked for a better crew. Thank you fellas, we really appreciate your help to put our kitchen back together.We could not have asked for a better group of people to get us through this difficult period.

2025-12-08T15:45:32.484Z

True Builders is the best.Thanks to Redd, CJ, Alex and James for such great service. ❣️

2025-11-19T17:08:00.134Z

The Ture Builders team did an amazing job making sure they could help me with my plumbing and water issues. Even going as far as, making sure I was able to have running water for the weekend without even knowing if they would be contracted to do the work. Out of the kindness of his heart Mr Alex went above and beyond to help me once he heard what my family and I had been through, without even been asked. Mrs Erica was very reassuring and helpful getting the ball rolling in a timely fashion. Everyone is very professional and down to earth. I recommend The Builders to anyone needing Anything they cater to…

2025-10-30T19:14:57.371Z

I had one island kitchen cabinet installed. Even though a small job.... Leo, Ollie and Charles approached my job as though it was a complete kitchen remodel with absolute professionalism, courtesy and excellent customer service...The Cabinet Division did a great job!

2025-09-27T14:04:40.962Z

I cannot recommend True Builders & True Roofers enough! I recently had my roof replaced and a bathroom remodel. Brandon, Krysta, Steve, Andy, Derrick and everyone worked tirelessly to get my project to the finish line. I hope I do not have to have anything done in the future but IF I do, they will be my first call!