Jump HVAC
2026-08-26T19:17:28.437Z
Update: I’m changing my review to five stars because Jump HVAC reached out personally and made this right.Brian was extremely nice, and the actual repair work was done correctly. My condensate pump had failed and overflowed, and he came out that evening, diagnosed the issue, set up a temporary drain so I could safely run the AC, then returned the next morning to install the new pump and properly wire the overflow safety switch. Everything has worked correctly since.My original concern was communication and price. I paid $507 for the repair and was given the impression during the diagnosis that I needed a more specialized/low-profile pump that couldn’t simply be picked up locally that evening. What was ultimately installed was a standard Asurity condensate pump. Had I understood that more clearly beforehand, I likely would have made a different decision about paying $507 for the repair.After I posted my original review, BJ personally reached out to discuss what happened. He listened to my concerns, worked through it with me, and ultimately issued a $175 price adjustment, bringing the final cost down to $332. I think that was a fair resolution, also a very professional one.The biggest takeaway I would give Jump is simply to make sure technicians clearly explain what failed, what is actually being installed, and what alternatives the customer has before approving a significant repair. The work itself was good. My issue was never with Brian personally or the quality of the repair.I appreciate BJ taking the concern seriously and making it right. That kind of follow-through matters, and I’m happy to update my rating accordingly.