2026-11-06T20:11:50.143Z

Extremely Disappointed with Solar Rise Solar – Misleading Sales Practices and Unexpected CostsI am extremely disappointed with our experience with Solar Rise Solar. We feel that we were misled throughout the entire sales process. We were presented with all the positives and benefits of switching to solar, with promises of significant savings and the assurance that our electricity usage would be covered by our solar panels rather than having to rely on Black Hills Energy. Had we been given an honest and complete explanation of how the system actually works, we would have never agreed to this contract.What was never properly explained to us was that without a battery storage system, we cannot store the excess energy our panels produce for later use. Instead, at certain times of the day, we are still forced to pull electricity from the Black Hills grid, resulting in a separate monthly electric bill. We are now paying close to $100 a month to Black Hills on top of our solar payment.What makes this even more frustrating is that our actual energy consumption is not even as high as the amount of energy our solar panels are producing, yet we are still receiving substantial bills from Black Hills. This is something that should have been clearly explained BEFORE we signed a long-term solar agreement, not something we had to figure out after the fact.The entire reason we decided to go solar was to save money. Instead, we are paying more every month than we likely would have if we had simply stayed with Black Hills Energy. We essentially traded one electric bill for two, along with a long-term financial commitment that has not delivered the savings we were promised.A company selling solar should be transparent about how the system works, including the limitations of not having battery storage, how energy is credited, when customers will still rely on the grid, and what their actual monthly costs are likely to be. Highlighting only the benefits while failing to adequately explain these very important details is misleading and leaves customers making major financial decisions without having the full picture.We did not go solar to pay more money every month. We went solar because we were promised we would save money. That promise has not been reflected in our actual bills. I would strongly encourage anyone considering Solar Rise Solar to do their homework, carefully review the numbers, and get a detailed explanation of every potential cost before signing anything. Don’t rely solely on the savings projections presented by the sales representative. Make sure you understand exactly what you are getting into.

2026-09-09T19:24:14.046Z

Solar doesn't really save money at all. I have had it for over a year now, and even in Pueblo where it is ideal, over half of the energy is supplied by the grid every month. It just seems like more money wasted at this point. I would have literally been better off just paying Black Hills rates every month.

2026-08-24T17:40:51.006Z

This company does not care about you unless you are installing a new system and they can make money off of you. I purchased a home with a solar system already installed, and the original installer was out of business. The Service Manager Brandon said that they service SolarEdge systems for those with existing system, and then for month after month after month I had to keep reaching out over and over to get short, blunt, unhelpful responses. I finally gave up and contacted Solar Power Pros and they had someone out within a week! Everything was serviced and updated, monitoring set up, etc. and they were so nice and helpful. You should do yourself a favor call them instead of Solarise because they absolutely do not care.

2026-08-10T17:10:52.986Z

2026-07-31T22:10:31.521Z

Solarise Solar did a wonderful job installing a battery backup system for my solar system.Superior work! Great team did my install. Very clean setup.

2026-06-23T19:09:36.140Z

Gabe and all the people at solar rise are very nice and always there to help you. Every time you need help he is there to do the best that he can.He make sure that you understand fully Thank you gabe and all the people at SOLARRISE thank you Frank and Val

2026-06-16T20:56:25.644Z

Solarise Solar made the transition to solar so easy and educational. They provided the best equipment options at a competitive price and took the time to map out exactly how many panels my roof needed. The installation was fast, and the crew was incredibly respectful of my property. I'm already seeing the savings and love knowing I'm doing my part for the environment! If you’re looking for solar definitely go here!

2026-06-07T00:38:58.425Z

2026-02-25T05:39:12.691Z

Bad experience with this company. Backed out of the contract and was never told I needed to file a form to do so just figured it was done and over with because that’s what the employee made seem like. A few weeks later another employee called asking why I decided to back out, if it was something they could’ve done better. Just replied I had just decided not to go through with it. Then, another few weeks went by and I was getting call after call about installation? So I finally called back and told them I had already backed out a few months prior. They asked who I spoke with. Gave them the name and they said that employee was never with them, even though I had texts to prove he was. I was then told I either had to go through with the installation or pay $5,000+ to cancel due to them already get permits and what not. Long story short, I didn’t it have that kind of money and proceeded with installation. Was offered a $1,000 check for my troubles and agreed because i really had no choice. Time went on and was supposed to receive my check after installation and that never happened. Was supposed to receive it AGAIN after inspection and no one showed up that day even after calling all morning to see if I was still on the schedule for that day. Never received a call that day or the day after. So would not recommend this company at all. EVER. !!!!!!! ZERO STARS !!!!!!!!

2026-02-16T20:39:55.502Z

Jesse from Solarise Solar was very helpful in explaining all the benefits I've received in the past year and all that I'm forecasted to receive in the years to come. It has been a very positive experience dealing with Solarise and in particular Jesse.

2026-02-12T19:32:28.296Z

Loved every second of my talk about solar with jeneane! Convinced me on a product i wasn’t even thinking about. Boom! great customer service!

2026-02-12T19:30:54.189Z

Great product, great customer service. Jeneane was fantastic and solar is on the way! Love it when people actually care for energy.

2026-02-07T13:59:35.052Z

Solarise would not be my first choice if I had the chance to purchase solar all over again. My main problem with the company revolves around their "guarantee" to generate enough electricity to cover your usage. They informed me just prior to my purchase that they would review my yearly electric consumption. They stated that at any point should my consumption not be covered by my production they would install another panel for free. Absolute lie! I was deficient in my production this winter but when I addressed the issue with the company (to which they agreed I could probably expect larger bills in the winter) they basically told me that they fulfilled their promise of production. To be fair, the rest of the, "solar experience" was probably about average with the exception of the time it took to get the install done. They were back-logged and it was difficult at times to get the different technicians out to the house in a timely manner.If the company had simply done what they promised with the extra panel, this review would have been much different. It's the main reason I decided to go with them.

2026-02-02T21:58:32.382Z

I really wanted to be excited about having solar panels, but I wish I had done more research instead of just listening to the people selling the panels with misleading information. Because there is no way to use solar when it is night time and I work nights so that is when I use the most energy, my bill has essentially more than doubled most months in order to have the luxury of having solar due to the rental fee being so high. For example, my bill before the panels this same month prior was $46.03; after the panels, it was still $12.39 plus the $100+ rental fee. It does not make financial sense to get solar panels, not to mention the 18% electric hike the sales rep tried to say was enacted never happened. On top of that, when my panels were installed, my circuit breaker was locked and I was unable to reset my lights when the circuit blew. While I can access it now, it is still difficult to do, but seeming as how it took multiple attempts for them to even fix it, I think that is as good as it is going to get. It seems Solarise is great for some, but I would encourage you to do more research into whether or not solar would actually be helpful for you. For me, it has been a costly mistake.

2026-02-01T01:06:27.532Z

This company completely misrepresented themselves with their door knocker. They will lie to you that you don’t have to purchase the solar panels just to get an appointment set and then the next representative comes for the appointment and explains that he is just there to sell you solar panels. Not any way to earn business or present yourself as a company.

2026-01-23T01:53:54.070Z

Positive experience from start to finish. Thanks again to Jeanene.

2026-01-21T02:17:55.560Z

I had a great experience with Monique she gave great customer service and made everything so easy and sufficient definitely recommend 😃😃😃

2026-01-15T06:27:55.734Z

I gave this company a 5 star review because i did not think i was going to receive the amount of care and diligence that i got. the customer service was excellent and the end result was better than i hoped for. Special thanks to Jeanene and Dana for all the help and information.

2026-01-15T05:13:20.936Z

Very please with the work completed by Solarise solar. They did a great job and their reps and customer service including Dana and Jeanene from what I remember was above and beyond. Thank you.

2026-01-15T01:33:46.850Z

Love it, love it love it! Thanks to Jeneane i was able to get what i wanted. That’s what i call good customer service