2026-05-17T16:44:44.726Z

Our technician from Better Water Heaters flushed the air from our tankless water heater system to allow it to return to normal operation. Furthermore, he showed us how to do it should we need to in the future. I took detailed notes and feel very confident I can take care of this problem should it occur again. The technician was competent, polite and fun to work with.

2026-05-12T20:09:23.834Z

After having two other companies provide false information and extremely high estimates for our water heater problems, I am so glad we came across Better Water Heaters. Ronaldo was prompt, an excellent communicator & seemed far more competent than the other technicians we had come by. He called to check if we were still under warranty & found we were -- this is a step no other technicians took & instead they lied & said our warranty was over. He then worked hard to get us our part quickly & fixed it early the next day. I cannot recommend this company more. Rarely do you have an issue & feel like you can find an honest & helpful company with fair prices. I doubt there is another company that compares!

2026-04-21T00:01:45.548Z

Great experience from estimate to prompt installation! Thanks to Peter for the expert install and to Frans, the owner, for his prompt response to my initial call and to questions during the process.

2026-03-19T00:00:00.000Z

I hired Better Water Heaters to replace my traditional water heater with a brand new tankless one from Rinnai. I received multiple quotes from various companies and ultimately chose Better Water Heaters (even though they weren't the cheapest) because they did the best at answering questions about my concerns (I came prepared after doing a lot of research on the products). They came and installed everything (which included running a new gas line to the unit, because the line I had for the old heater wasn't big enough for optimal performance). The installation was cleanly done and 2 weeks in, everything is still working great (I now have recirculation since the Rinnai has a built in pump). I would recommend them and use them again!

2026-02-22T04:23:01.254Z

A very good experience. They came out for an estimate over the weekend, quoted a fair price, and did the work later that week. I am very happy with my new tankless water heater and the service received.

2026-01-26T00:00:00.000Z

Installed a tankless water heater. Response was quick and installation was smooth and timely. Rolando was very prompt and answered all my questions. Pricing is also fair.

2026-01-22T00:00:00.000Z

Frans was very responsive and answered all my questions about tankless water heaters, which led me to choose Better Water Heaters. Rolando arrived on time and did a great job with the install. Our previous two tank water heaters were also installed by Frans's team, so I can say this company has a history of providing quality work.

2026-01-16T05:50:52.392Z

Very professional, good service, highly recommend!

2026-01-10T00:00:00.000Z

Frans and his team at Better Water Heaters did a great job replacing our water heater. I submitted a request for a quote via Yelp, and Frans provided a real quote and answered my questions thoroughly (unlike multiple other vendors who claimed to provide quotes on Yelp, but didn't and tried to bait me into a phone conversation instead). Frans provided a reasonable quote with an extended warranty option that I accepted. He was very responsive and his team came out to do the work quickly. They did a clean and nice-looking installation and explained the functionality of the new water heater to me. Another thing that I really appreciated was Frans' continued and unwavering support when the city inspector identified corrections that he wanted done before approving the permit. I don't have the knowledge to assess whether the corrections were justified, but Frans and his team made sure they were quickly addressed. The team came out and implemented fixes quickly, then came out again for the reinspection to provide their support. We passed the inspection with flying colors. I wholeheartedly recommend Frans and his team due to the quality of their work, responsiveness, and high professional ethics.

2025-12-13T05:25:43.688Z

I called Better Water Heaters when I discovered my gas tank water heater was leaking after 14 years of operating flawlessly. Peter was super helpful and quickly replaced it the next day. I was very happy to have a new water heater and no more leak.

2025-12-07T00:00:00.000Z

I rarely write reviews, but Better Water Heaters deserves every bit of praise I can give. After my water heater suddenly started leaking late at night, I contacted six different plumbers. Prices were all over the place, and most of them either couldn't come quickly or wanted to charge outrageous labor fees. Then I found Better Water Heaters, and everything changed. Rolando -- the technician who came out -- was nothing short of exceptional. From the moment he arrived, he was professional, knowledgeable, and incredibly efficient. He drained my old water heater, disconnected everything, hauled the entire unit to Home Depot, handled the warranty replacement process, picked up the brand-new unit, and installed it perfectly. The quality of his work was superb -- exact, clean, and expertly done. He even noticed that my old drain pan was cracked (something another company had only taped over), explained why it needed replacement, and fixed it correctly. The attention to detail was impressive. And the price? More than fair. In fact, their labor charge was significantly better than all six other plumbers I had spoken with. No hidden fees, no upselling -- just honest, solid work at a very reasonable cost. It is rare these days to find a company that combines professionalism, skill, fairness, and genuine customer care, but Better Water Heaters absolutely delivered. Rolando, especially, went above and beyond -- and I am truly grateful. If you ever need a water heater repaired or replaced, save yourself the stress and call Better Water Heaters first. They are the real deal, and Rolando is a superstar. Highly recommended!

2025-12-01T00:00:00.000Z

Installer Peter did a great job - he diagnosed the problem and installed a new unit on the same day that I reported the problem - highly recommended.

2025-11-30T00:00:00.000Z

Better Water Heaters does not service my area (Oakland) but they responded very promptly to my request.

2025-11-09T00:00:00.000Z

They did a great job of working with my HOA to complete the installation in a timely and quality manner. Even though they recommended a different product, when that product wouldn't work with how my home was set up, they gladly worked with me to buy an alternative product that would. And they furnished all documents that I needed for my policy.

2025-10-25T00:00:00.000Z

We currently got a tankless water heater. This company was absolutely amazing to work with especially the installer Peter. I can't say enough about how smooth and clean the job came out. We highly recommend this company. Everything we asks Peter to do was no problem!!!!

2025-10-13T00:00:00.000Z

My water heater was leaking badly from the pressure relief valve. In the past I had experienced many dishonest and overpriced home repair services. This time I asked AI for an "honest plumber". AI recommended a particular service in San Carlos, CA due to their numerous good reviews and high rating on Yelp. Two of their technicians came for the inspection. They said the water heater was bad and the incoming water pressure regulator was bad. They quoted $12,250 for parts and labor. That's twelve thousand. I was stunned. Next I called Better Water Heaters in San Jose, CA since they also responded to my Yelp posting. They answered the phone right away and scheduled an inspection for a couple days later. Their nice technician gave a completely different diagnosis which sounded very reasonable. (The fault was not simply the pressure relief valve on the water heater). He came back in a couple days and fixed the problem in 30 minutes for $620 without replacing any expensive parts. The water pressure at the heater is now normal and the leak stopped. Better Water Heater is truly an honest plumber and a rare breed of home repair service nowadays.

2025-09-15T00:00:00.000Z

The owner and the technician who came to work on the water heater were very professional. The tech was very knowledgeable about the water heater. He was willing to answer all of our questions. I would definitely call them again if needed.

2025-09-12T15:34:26.797Z

The tankless water heater was install 8 months ago but leaks from the pipe, the parts guarantee only 90 days, we got promptly response from this company and taking care right away, the technician Kevin Johnston is very friendly and professional

2025-09-03T00:00:00.000Z

Left a project request on yelp because my tankless water heater had stopped working. Received a message and asked for a phone call. Received a call within ha few minutes they knew from the error code what my problem was and set an appointment for the next morning. Technician arrived with a helper as scheduled and repaired the water heater wishing I an hour. Pricing was fair and service too Notch!

2025-07-15T03:21:00.277Z

Well done Bro.

2025-07-15T00:00:00.000Z

They installed a brand new Tankless Water Heater for me. I highly recommend them as they are honest professionals with competitive prices.

2025-07-14T00:00:00.000Z

From communication to availability, and from pricing to explanation of services. 5 stars all around. Colin, the tech who performed the service was very good as well. Very professional and friendly. We performed the tankless water heater service (descaling, flushing, etc). Highly recommend them!

2025-07-02T00:00:00.000Z

My old water heater stop working and by old, I mean 15 years old. Pge guy knew about this issue before and he recommend to just replace the thermocouple. I asked for estimates and better water heaters was the only who offer me to replace the water, instead of just replacing the whole thing. I got a very fair price and it was fixed very quickly. Highly recommend this company, not only for his service but also great at communicating

2025-06-23T19:28:28.448Z

Slight delay but satisfied with job done

2025-05-10T00:00:00.000Z

Called me immediately after reaching out to them. They said they could be here the next day and they showed up when they said they would. Got the water heater working. Great service.

2025-05-06T00:00:00.000Z

Requested for a flush/descale system service for our gas powered tankless water heater and the service was top notch from the communication to the actual service performed. Peter performed a great service, was informative and answered all my questions. Would definitely get another service in the future. Most of the quotes I got from yelp had a lot of unnecessary questions ( I described exactly what I want in the description and it had all the answers for the questions asked) and Frans gave a flat out rate estimate and I went ahead.

2025-05-04T00:00:00.000Z

Love the prompt response I received from Frans and being able to send his Technician the following day. Not only did Rolando arrive early but he was so professional and friendly, he changed out our old water heater in record time. I recommend this Company highly because they also made it affordable when paying for their services. Thank you so much.

2025-04-14T01:19:51.194Z

GREAT SERVICE from experienced technicians. Setting up the appt was easy / the technician that came on site to service my tankless water heater did a great job and was transparent on the work he was doing and the all the service options I have. This is the second time I have used their service and would recommend them to anyone needing help with water heaters.

2025-04-07T20:22:12.538Z

Love to give Better Water Heaters, Inc. 10 stars. We had a hot water issue and two previous plumbing companies could not resolve it. Collin from Better Water Heaters fixed it immediately. He saw the settings were incorrect on our recirculation pump on our tankless system. Now we have hot water throughout the house.Collin went above beyond, not only flushing out the system, but showed me how do it. He explained each set including cleaning multiple filters.Two other things to note. The company was very responsive and the pricing was very quite fair.So happy with our service. I can, without a doubt, recommend Better Water Heaters!

2025-04-07T00:00:00.000Z

Love to give Better Water Heaters, Inc. 10 stars. We had a hot water issue and two previous plumbing companies could not resolve it. Collin from Better Water Heaters fixed it immediately. He saw the settings were incorrect on our recirculation pump on our tankless system. Now we have hot water throughout the house. Collin went above beyond, not only flushing out the system, but showed me how do it. He explained each set including cleaning multiple filters. Two other things to note. The company was very responsive and the pricing was very quite fair. So happy with our service. I can defitinitly without a doubt recommend Better Water Heaters!