Reviews from Google, Yelp, Wedding Wire & More.
5.00
1,057 reviews
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AI Summary
Overall, reviewers express consistently high satisfaction with purchases and services. Staff are described as knowledgeable, patient, and attentive during buying, custom design, resizing, and repairs. Many note clear communication, transparent pricing, and help matching pieces to budget and taste. Custom design work and repairs are credited for strong craftsmanship and careful attention to detail. Quick turnaround is reported for many repairs and adjustments, with several fast or same-day service experiences. A broad selection of quality jewelry and meaningful, commemorative options is frequently praised. The shopping experience is welcoming and customer-focused, with hands-on assistance and ample trial fittings. Cons are minimal but include occasional wait times for custom pieces or more involved work. Some buyers may find pricing higher than mass-market retailers, reflecting bespoke service and craftsmanship. Few negative comments overall, so prospective customers can expect dependable service and good follow-through. Recommended for those seeking quality, personalized service and reliable repair or customization options.
5
Sep 12, 2026
Sean was amazing. got my wedding rings resized. affordable price, was done in less than an hour, and amazing customer service!
5
Sep 11, 2026
Always helpful, very patient, and of course consultative on every purchase, every time. This last time, both Courtney and Mark helped guide me through... More
5
Sep 10, 2026
Diana was phenomenal from start to finish! She helped create a custom ring for my wife and the entire process was great. She gave me great options and... More
5
Sep 07, 2026
5
Sep 06, 2026
I had my wedding rings resized at Gennaro Jewelers yesterday and I'm thrilled with how it turned out. Eric and Angela were both so kind and patient, w... More
5
Sep 06, 2026
Had a certain ring in mind as a gift to myself. Explained to Donna what I had in mind. She took the time to navigate thru all my options and the res... More
5
Sep 04, 2026
The employees at gennaro jewelers are just exceptional. I had a diamond ring of my mom‘s that I needed sized. Angela helped me through most of the pro... More
5
Sep 02, 2026
This was my first visit and now certainly will not be my last. I went in for a simple repair and Donna was my service advisor. She could not have been... More
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