What our clients say - Smales Farm
4.90
455 reviews
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AI Summary
Highly praised for friendly, professional and efficient care with quick triage/treatment, clear communication, reliable follow‑up and good child‑frien... More
5
Mar 10, 2026
Wow - arrived at 8am Monday - x-ray and treated and out by 9am having coffee. all issues discussed. text from ACC in the afternoon. Extensive info on my Doctor's portal by the evening and a followup on my xray 24 hours later. Amazing service and treatment.
5
Mar 09, 2026
Had such a great experience there on Saturday. Nurse Emily was amazing with my daughter who is 6 and asks a lot of questions and wanted to know everything Emily was doing.Very quick as well, in and out within an hour, including an x-ray!Thank you Emily :)
5
Mar 01, 2026
Broke my shoulder in jan, entire staff was super professional, friendly, and funny, very short triage time (maybe 4 mins max), pain was immediately managed, and it was relatively fast to get an xray and sling. Is also next to the pharmacy which was convenient.
5
Feb 17, 2026
Dr Pearce and auxiliary staff helped make my Friday 13th less worrisome. Thanks everyone.
5
Jan 19, 2026
7세 아이 놀이터에서 놀다 발에 가시가 박혔는데 ACC로 분류돼 무상으로 치료를 받았습니다. 14세 미만 어린이가 ACC에 해당하는 경우 자국민 뿐 아니라 외국인도 전부 무료입니다. 평일 오후 2시쯤 갔는데 사람이 많지 않아 생각보다 금방 차례가 돌아왔고, 의사, 간호사, 스탭 모두 매우 친절해 감동 받았습니다. 가시 두개 쉽게 제거해주셨고, 제거하자마자 통증이 바로 사라져 너무 감사했습니다. 뉴질랜드 의료 시스템에 대한 기존의 안좋은 편견을 모두 사라지게 하는 훌륭한 경험이었습니다.
5
Jan 13, 2026
Went here recently when I had a bit of dust in my eye causing intense irritation. Decently quick wait (2 hours, not complaining), all of the staff were great, and decent price considering ($20 more than my normal gp)
5
Jan 09, 2026
I’ve come to Shorecare often in my life as it’s the closest 24 hour centre to me on the shore. The staff have always been so lovely and I have never found the wait times particularly heinous. I’ve been seen for a concussion in 2015, unexplained tummy pain in 2016 which resulted in a jab in the bum, fractured finger and most recently an infected ear piercing among probably many other visits. Special shout out to Dr Hilton Jones who is the nicest, most polite, caring and knowledgeable doctor you could ever ask for. The nurses are just as lovely although slightly harder to remember names if you don’t have a very long experience with, but are just as fabulous. The signage about how patients are triaged is quite clear in my opinion and would be expected in any medical facility although would be good to have some indication on a screen of average wait times. Thank you team!
5
Dec 06, 2025
I had a very positive experience at Shore Care recently and wanted to acknowledge the great service provided by the whole team. Everyone was efficient, friendly, and made the visit as smooth as possible, especially considering the wait times.A special thank-you to Kiana at reception — she was warm, helpful, and made the check-in process really easy. Her kindness were much appreciated.The doctor was also incredibly helpful and took the time to explain everything clearly, which made the whole experience reassuring.Thank you Shore Care for the excellent care and support.
5
Dec 04, 2025
5
Nov 23, 2025
Staff and service was outstanding especially Dr.Nazeef. They even leant me a tshirt as my child had vomited all down me. Thankyou so much to all the staff!
5
Nov 21, 2025
4
Nov 03, 2025
5
Nov 02, 2025
Efficient and professional.. the wait was a little longer then what we were told initially, but they were processing everyone so quickly.Best part was the blond receptionist, such a good vibe.
4
Oct 25, 2025
Wait time to was to be expected but reception were very understanding. Jane at the front desk was super helpful :)
5
Oct 19, 2025
Took my Grandad here. Great Service from Jean. Thank you!
5
Oct 15, 2025
Great team . I am appreciated lola did professional job on my Righ hand . You are kind. Patient and experienced. Thank you the pre nurse too. 14/10 BEN
5
Oct 14, 2025
Recently we were instructed by Plunket line to come here at approximately 4am with an unwell 7 month old baby. We were seen by Doctor Nazeef Malik. By far the best doctor I've ever seen. After leaving I wished he was our GP!He was incredibly patient, explained what was going on with our baby like a mini biology lesson with slides. He put us at complete ease about normal bodily responses to illness and when symptoms are truly a cause for concern. I loved that he had a holistic approach and would discuss things like nutrition, gut health, water consumption and sunlight and their importance also.I loved that he is up to date with current studies about health and how passionate he was about helping his patients.He had different resources for new parents like ourselves with up to date research & website supports. (Fever friend and kids health) He is a true blessing and a rare jewel in the crown of your business. 👑💎 I would 100% return just to see him again. ☺️ I also must say the other st... More
5
Oct 05, 2025
I came in as a walk-in this morning and I was so impressed with how lovely all the staff were and how fast I was treated. After some bad experiences at other A&E's I was so impressed!
5
Oct 05, 2025
Even though it was busy the staff never lost their smiles and were very helpful and informative.Thanks to all the staff at shore care
5
Oct 03, 2025
My 10 year old son had a nasty hand injury this week. The nurses (Emily and Veronica) did an amazing job, both with Jack and myself. They moved quickly to assess the injury and organise our transfer to Starship. They were wonderful under pressure and very caring. Big shout out to to the reception staff - cool, calm and collected always :)
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