2026-09-29T18:55:16.956Z

2026-09-21T19:39:56.815Z

Great work

2026-09-21T00:00:00.000Z

Responsive and knowledgeable company. Very happy with the service provided by technician Juan when the salt cell needed replacing.

2026-09-09T00:42:44.490Z

This guy is great! I’ve worked with him several times through our home warranty company and he is always on time and fixes the problem which is probably the most important thing right. No second trips no additional costs. He is very friendly and very professional. his estimates are very reasonable and always come in on the low side.I will never use anyone but him for our pool issues. I highly recommend him

2025-10-23T00:00:00.000Z

CV Pools helped to service my pool heater and pool filter. My pool heater had stopped working. I described the issue to them and they had diagnosed the problem as a faulty circuit board. They replaced the board and my pool heater began to run like normal. They were quick, professional, and easy to talk to. I would recommend.

2025-08-15T17:03:17.987Z

Helping me through a difficult situation with the Home Warranty company. Were extremely honest, super helpful, and ultimately I was able to get something addressed that other would/could not. Highly recommend.

2025-08-14T16:02:11.392Z

2025-08-10T16:13:58.838Z

Great service. Everything works!

2025-04-03T00:00:00.000Z

CV Pools (cvpools.com) and Marcos are terrific. They were the second company sent by my insurer (AHS). Outstanding is an understatement. Unquestionably, above and beyond the call of duty would be the start of a nice description. Marcos persisted and methodically/diligently went through the steps to diagnose the problem with our pool heater. On several occasions, he returned after being called and told that the issue we thought he resolved resurfaced ten minutes after leaving! This guy is reliable, trustworthy, honest, and fair. I was also dealing with an insurance company, that only wants to retain their premium. Interestingly, he did not favor them or me. This way he retains his good standing with the insurers and builds a good reputation with everyone he meets. He could only do what they allowed...meaning he had to come back a few more times than usual. He was always timely, courteous and ready to get it done. My pool heater is insured (see above) so my only cost was the fee required under the policy. The first company they sent was incompetent, so they were willing to eat the fee required for a "second opinion". My heater was ugly when he got here, it is still ugly, but it works!! No photos attached, Obviously, without reservation I would highly recommend CV Pools!

2025-03-31T00:00:00.000Z

Marcos did a great job repairing our pool. Ask AHS to have him and C.V. Pools do your pool equipment repair. That other company will use used parts, and then give an incorrect diagnosis a year later when those parts fail. Their estimates differed by over 1000$ and Marcos' repairs would have been around $300 if they weren't covered by the AHS warranty. We're very grateful to have our pump working and our pool up and running. Also worth mentioning that the people who manage our pool cleaning here are women and Marcos didn't talk down to us or assume we didn't know what we were talking about.

2025-03-13T00:00:00.000Z

Here's my experience with Marcos Perales. Solved my spa issue after 4 attempts by another pool vendor assigned by my lackluster home warranty (stay away from American Home Shield). Marcos is a competent professional who gets the job done.

2025-02-10T00:00:00.000Z

I note the frustration expressed with or more appropriately pointed at the various warranty companies. I nearly fell into a similar trap and if I hadn't insisted on a second opinion, I would have been stuck with an out of pocket expense for $1400.00 (per the first contractor's diagnosis and estimate to American Home Shield (AHS). I contacted AHS because I had bubbles (lots of them) coming out of the pool/spa return lines - which to me, would indicate a leak in the plumbing (before the pump). The first contractor, in my opinion, either misrepresented the facts or confused the work tickets or misunderstood their technicians as they failed to look at the area I suggested and within moments . . . ."the technician diagnosed that the "pump motor was struggling to turn on, the technician did attempt to replace the capacitor and even after that there was still an issue." They further indicated: "For that reason, the technician ultimately recommended that we replace the complete pump unit, this is our diagnosis for your equipment, and so the replacement of the pump is the only repair we can offer. If you disagree with this diagnosis, you can reach out to your warranty to confirm other options, but this is the option, we can offer you." Because I was present at the pump/motor the entire time the first technician was there - I knew he hadn't attempted any sort of repair - including the one stated in their response." I contacted them via e-mail and indicated as much, enclosed pictures of the half-missing seal in the union/joint just ahead of the pump housing, as well as pictures of the capacitor cover that showed it didn't contain any evidence of a repair attempt. Note: The photographs showed a long-standing buildup of dust/dirt where the capacitor cover was located, that the same pictures (three of the capacitor cover and dust/dirt build up were undisturbed. The contractor's response was, in my opinion, curt, unprofessional, and lacked a reasonable thought process - in spite of my "extending an olive branch" of sorts - and essentially got blown off. I'm not a roll over and play dead kind of individual so I contacted AHS multiple times and they finally agreed to send a second repairman to review the original contractor's diagnosis. Mind you - it took over a week from the time the first contractor diagnosed the issue until AHS essentially blew me off. This appears to be the case in many of the reviews here . . . . But, after they contacted CV Pools - on Thursday, Feb 6th, I was contacted that same day by their dispatch and notified a technician would arrive within 24-hours (11 AM - 2 PM on Feb 7th). The technician, Marcos, was early, properly diagnosed the problem and if he didn't have to get permission from AHS - could have repaired the problem that day. As luck would have it - Marcos quickly responded to AHS with his diagnosis (leaking union/joint immediately before the pump due to a half-missing seal). He indicated the motor was not laboring and that the reason the pump couldn't create a vacuum and pull water from the pool - was the aforementioned/described leak in the plumbing. I received a notice from AHS that they had received his diagnosis - and later, received another notice from Marcos at CV Pools - that he would return on Monday (Feb 10th) to affect the repair. CV Pools/Marcos can be counted on to do the job right - within about an hour after his timely arrival today (Feb 10th) he had the damaged seal/joint/union and associated plumbing repaired and there were NO BUBBLES in the pool/spa return lines. So much for the first estimate/contractor, the need for a "generic" variable speed pump, and a $1400.00 out of pocket expense to remedy the bubbles I first called/complained about. CV Pools did an outstanding job - and I suspect that many of the gripes shown on this page are due to the lackluster performance of AHS, their "rules" and the way they seem, in my opinion, to use the "building code(s) excuse for them not honoring their end of the bargain, so to speak. I can say, from recent prior experience (with a hot water heater issue) that the same excuse (building codes/updates) was used to avoid fixing/relacing my hot water heater. Once again - two technicians, a first and second opinion/diagnosis, and multiple trips to the Palm Springs Building Code Enforcement Branch later . . . . did the job get done - and without the so-called codes/updates being made. I highly recommend CV Pools and Marcos - timely, knowledgeable, professional, and courteous. Just my humble opinion as a seventy-six year old veteran that graduated number one out of fifty-two students at the Naval Justice School in San Diego, CA. I don't pretend to know everything - but, I know when I'm being hoodwinked. The proof of CV Pools work - is that they were timely, factual, and eliminated the air bubbles in the pool/spa water return lines! Don't be misled by gripes that should be assigned to home warranty issues.

2024-10-25T00:00:00.000Z

I am not easy to impress, but when Juan showed up with a smile on his face and then patiently explained why the heater (which an inspector deemed inoperable), didn't work (operator error on the part of the inspector), I wanted to cry. He is a VERY knowledgeable technician who got my heater started in 30 seconds, and THEN took the time to explain how and why it didn't work for the inspector. I have never been more impressed by a young man's kindness, patience, and expertise. THIS company will forever get my business as long as they employ workers like Juan. I mean, come on, a SMILE? The guy was so good and an excellent communicator about how heaters work. I rarely Yelp...but this was such a positive experience and he was so good, I had to. As for the one stars...CVP took the call from me at 3 pm on Thursday, Juan came at 11 am the NEXT DAY, and I called Marcos to let him know how thrilled I was. If you are worried at all, ask for Juan. That young man deserves a raise!

2024-07-18T00:00:00.000Z

Very professional. We had a problem with another pool vendor. Marcos's crew stepped in, reassured me they would take care of it and did. They fixed everything very well and kept me informed throughout. Very happy. Love his service.

2024-04-11T00:00:00.000Z

They replaced my pool heater quickly and easily. Very friendly and easy to deal with. Would definitely call them again for my pool needs!

2023-04-06T00:00:00.000Z

Marcos Perales from C.V. Pools was professional, knowledgeable and most importantly honest. I highly recommend him.

2022-05-11T00:00:00.000Z

The driver went out on the pool pump and the home warranty assigned the job to Marcos (C.V. Pools). I received text and emails letting me know my appointment date and time right after calling them. I was a little apprehensive since the automated phone system with the home warranty company only got the "pump is not working". On the morning of the appointment, I received a text letting me know Marcos was on his way and even gave me GPS tracking like UPS. Marcos showed up and confirmed the driver needed to be replaced. He immediately found 6 in town. By 2pm on the same day, my pool was up and running again. While I'm not sure about the negative reviews on here for Marcos and C.V. Pools, some people are just unhappy all of the time. They like drama and live their best lives being "victims." Give C.V. Pools a call for your pool service needs. Compared to all of the pools in the Coachella Valley, the pool service industry, I'm sure, is very busy and work long hours so be patient and be kind. Marcos will get it taken care of. He did for me!

2021-10-17T00:00:00.000Z

Marcos repaired our pool heater, he was responsive to our calls about the problem we were having, came out as quickly as he could. He arrived in the late afternoon on a Saturday for the repair, and even though the supplier for the broken part was closed, he had one at his house, so he drove there to get it and worked into the early evening to fix the problem. He is a pro who knows his stuff, and was friendly and pleasant to deal with.

2020-05-09T00:00:00.000Z

You want professional and sincere repair or service? Call C.V. Pools. The service, and consideration to keep costs down simply can not be beat. I was a first time pool owner, and I had 2 previous pool service companies leave my pool in a state of unbalanced chemicals, and a replacement part being installed wrong. I called Marcos, the owner/operator and he took my call after hours on the weekend while camping with his family, and troubleshooted the problem over the phone with me. Marcos came out first thing when he returned, pumped my pool out, installed part correctly, and had it cleared up in a matter of days looking crystal clear. I had been dealing with it for over 3 weeks before C.V. Pools came out. Marcos kept me well informed, kept cost at literally half of what I had previously paid somebody, and was very knowledgeable, honost and friendly. I could not be happier with the repair work or the cost involved. I highly recommend this company for work. I continue to use thier monthly services. I live in a high wind area, with an abundance of sand being dumped into my pool. Javiar keeps my pool in top shape always.

2020-03-26T00:00:00.000Z

I made a call & a Yelp request to CV Pools. Marcos answered very quickly. We discussed my pool pump problem - he arrived quickly, diagnosed the pump, settings, etc., and figured out the problem! Marcos was very kind and knowledgeable and I appreciate him fixing the problem! I highly recommend CV Pools!

2020-01-26T00:00:00.000Z

We were renting a home in Palm Springs, CA and returned from a day and evening out anticipating a lovely relaxing time in the pool & hot tub. It was ice cold! A call to the leasing agent produced no results. The next day the pool company had their person here to clean the pool. He was SO SWEET and thoughtful! He checked the equipment & noticed the heating unit was clearly wrong. A couple of phone calls made us a priority and within 1.5 hrs the heating sensor was replaced and all seemed repaired. Later that evening another return from dinner expecting a lovely relaxation in the hot tub and we find cold water again! A quick text to Marcos brought an immediate phone call and his kind, patient help as he walked me thru a visual checking of the heating unit and then the proper instructions for operating the pool. Later that evening we finally got to enjoy the hot tub and pool. THANKS TO CV POOLS LaQuinta's manager, Marcos, & the team, Javier & Mike for saving a primary part of our vacation experience!! All of us send you our sincere gratitude and we HIGHLY RECOMMEND CV POOLS!!! Joy P Ohio

2018-06-16T00:00:00.000Z

Marcos and his crew are the best! I had them take over a pool and spa that had been neglected. They restored it to new condition without breaking the budget. Thanks Marcos great job!

2018-06-12T00:00:00.000Z

Its very hard to find reliable and honest service out here in the desert. Marcos definitely proved me wrong. His dedicated customer service and knowledge is one of a kind.