They are incredibly helpful and always resolve the issue same day. if the first point of contact isn’t able to help, they escalate it. I appreciate that they explain as they go along as well; what is wrong, what they’ll do to fix it or to whom they will escalate, etc. I notice that any anxiety I may have had when calling in is immediately alleviated by their calm, patient manner and I always feel confident throughout that they will resolve it and even if it takes a bit longer, I’m okay with that. They even apologize for it taking longer than may have been expected which is unusual really for companies to even acknowledge your lost time while waiting for a resolution. At the end of each call, I either have a resolution or I know the next one will take care of it, but I always have peace of mind instead of worrying when it will be sorted.

Excellent customer service and response time. Tim is SO good at what he does and is just one of the many things we love about CNS.

I cannot say enough about CNS. From ownership and throughout my long term relationship with them, I cannot imagine using another company! Victor has saved and solved so many issues, that I cannot express enough gratitude! Amazing is the first thought that comes to my mind!Brian M.! No words to thank him for years of phenomenal support. Rockstar level service !

Jack was fantastic! He set up my home computer to be used for office work and was very thorough. He made sure everything was working as it should and all programs and data were installed properly. I would work with him again in a heartbeat. He was patient and his attitude was upbeat and positive, even when my computer threw him curveballs. Great job and employee!

Have a convoluted way of remoting into my desktop. Tim was more than knowledgeable and was able to get me up and reconnected. Was more than pleased!

Excellent Customer Service!

CNS is an excellent IT provider. Professional, intelligent, efficient and great customer service.

Great customer service. I would recommend these guys all day. Victor went out of his way to help me get my computer straightened out!!!

Excellent Service