Great communication via email and reminders for appointment. Professional and responsive. Hard working and able to be flexible and finish inspections on all our hvac units for our commercial property in Menifee. We appreciate the great service, professionalism and communication. Thank you! Less

Alex was detailed and patient when discussing the summary of how the AC Tuneup went. He didn’t push for an immediate responses on the recommended services and was very polite. Thank you. Less

Reynaldo was very professional. Fixed my mini split air conditioner in less than an hour. I was also pleased with Mallory from the office. She has a very pleasant voice and was excellent at arranging my appointment. So thank you Polar Express. Less

I've been using Polar for 12 years now. Today I called on our AC unit and someone actually answered the phone. Mallory. She was friendly, professional and very helpful. She found a Tech to come the same day.Reynaldo came and was professional and quickly diagnosed the problem and explained my options. He fixed the unit and we are back online.Great company, great company culture, great service as always. Less

Richard was very professional, friendly and did a very extensive servicing of our A/C system. Made recommendations on what could be done to make our system more efficient. We will definitely continue to use Polar Express for all of our Air and Heating service needs in the future. Less

Marc did an awesome job! He was very knowledgeable and personable. He took his time and made sure our new waterheater, that he replaced, was working perfectly before he left. Less

Great customer service making appointment the appointment was so easy with Malerie. Reynaldo was the technician and was very professional listened and addressed the issue. Good communication with office and technician. We also purchased the membership. Very pleased with the work. Also, a very big plus was he wore his shoe coverings. Malerie was friendly and updates were great. Less

Marc, Was very professional !!!! on time!!! very knowledgeable!!!!So very helpful. I would say call and ask for Marc :) I will call and request him again for my next service :) Hope you will too !! I hope they read this before his next review. He was amazing !!! 100% Less

From the start to the end Polar Express Marc Bahena was professional polite and punctual! Will recommend to my family and so should you! Proud military supporter and respect for the armed services! Less

5 stars are not quite enough for Mark and this company. I have been a long time customer and have always felt comfortable with them, but as I grow older I can really appreciate the care and concern they have for their customers. Thank you so much for being there for us and God bless. Less

On time and very knowledgeable. Getting service was easy and simple with the membership plan. Glade to know we have someone to call if there is any issues in the future. Thanks Less

I am more than impressed with the work that was done on my heat/AC unit. The technician Justin was polite, professional, and got the job done quickly. I HIGHLY recommend trusting Polar Heat/AC for all HVAC needs. Less

Polar Express, from the owner,to the office ,and workers I've never experienced a more efficient,professional, friendly service!!!! Would tell everyone to use this Company, also cost was half of some quotes ! Thanks agin ! Less

The technician came out on time and gave a detailed explanation of our issue. He offered two solutions, one to fix and one to replace. Very professional. Less

I called for a service on my ac unit and they were able to come out the very next day! Marc was very polite and professional. He let me know what is wrong with the unit and offered several different options for the repairs. I will definitely be referring my friends to Marc! Less

Adrian Camacho was very thorough in his duties and explanation of the condition of our two heating units and what to expect as these units age and are operated. He is a very nice and respectful young man Less

Justin was great. Very professional and easy to talk to. He explained what he was doing and what all the numbers meant and the parameters of where the AC’s need to be in order to be functionally properly. We were very happy with his service. Less

He did nothing but inspect things to try to find things wrong and was like a salesman trying to get me to buy this and that my unit is only two years old, that special you run is just to get out to your house and try to sell you things I will never do it again. Less

Had a wonderful overall experience with Polar Express Heating and Air Conditioning from the beginning to the end. They were very professional and responded to every inquiries in timely manner. The two technicians (Justin and his partner (sorry forgot the name) arrived promptly on the scheduled days and worked tirelessly and cleaned up after themselves and were very nice, polite and knowledgeable. They answered any questions and concerns we had and even stayed longer to address a concern we had. They fixed the problems before leaving and we really would highly recommend them to anyone. Great experience! Less

The technician Joseph was great and knowledgeable. It was a pleasure working with him. He was very informative and glad he assisted with performing the maintenance on my two units. Less

Reynaldo did an absolutely amazing job! He was thorough, he gave me updates about what was going on and what he was finding, and he stuck around for so long until all of the possible problems were fixed and answered!! He was very thorough and helpful! 10/10! Thank you! Less

I contacted Polar Air for an estimate to replace my heating and a/c system. David was very professional and knowledgeable, he took me thru all the steps and and explained the equipment and installation very thoroughly. Less

Polar Express has been my Go-To-Guys for the last nine years. I call them every year for a heating and cooling checkup because they show up when they say they will, always have friendly techs who speak the honest truth, and their office staff treats customers with respect. They have never recommended a service that was not necessary purely to benefit their bottom line, and they have earned my trust in that regard. Reynaldo performed today’s annual AC check up, and, after a thorough inspection, he covered all the details about my system, which was operating at 100%. No additional work needed to be performed, simply because they have been maintaining the system properly.A few years ago I had a problem which they rapidly diagnosed, replaced a critical component that had failed, and executed the job flawlessly, and at a fair price.If you live where it gets very, very hot in the summer, have your system checked by Polar Express at least once a year. You’ll save money when your system runs efficiently, especially considering the cost of electricity in SoCal, and you’ll be less likely to experience one of those catastrophic failures that always seem to happen at the worst possible times. Less

Marc and Alex were beyond exceptional. Polite, Professional, very respectful of our home and the quality of their work is top notch. I highly recommend this company. Less

HONEST REVIEW: Recently requested service for my heating unit (*redacted) not working properly. It stopped working on a Sunday, and Polar Express is one of the only 24hr companies near me. Had a technician named Justin come out that Monday and look. He told us it was a wire that "wasn't plugged in all the way", plugged it in and charged us for a wire replacement. We were also charged for a full system check. He told us the system was properly working again. We paid before he left, $207. Our heat went out again two days later, so we called Justin to come back. He did, and said the motherboard needed to be replaced, and that it was something he did not check the first time. After receiving a quote for $1,200 to replace it, we sought a second opinion where they quoted us exactly half ($635) of the amount given by Polar Express. After realizing the first diagnosis was wrong, we asked for a full refund in which we were refunded $112 of the $207. This is because the $95 service fee is non refundable. This is an honest review as we did not know a $95 service fee would be applied whether they were wrong on their findings or not. I am sure it is in the fine print, but when you believe things are corrected and must pay upon receipt, it can be easily overlooked. We did not go with this company for those reasons. Less

First time working with Polar Express (Previously Air Force 1). Both people I talked to in the office over the phone were kind and easy to work with. They honored the warranty I had with Air Force 1 without question.Alex the technician was on time, polite, professional and resolved the issue quickly. The repair was simple, he explained what caused it and howhe fixed it. He was honest and trustworthy.Clearly this company is not looking to make a quick buck. They definitely want to build relationships and have long term customers. Based on all of today’s interactions this was clearly the case. If you have any HVAC issues give them a call and chance. I did and I am very happy with my decision. Less

David Castro was fantastic! He went above and beyond to help me with my new A/C purchase. He checked the attic to inspect the condition of the old ducting (which none of the other companies giving me a quote had done). He was great at explaining the workings of the A/C and all that’s involved.I would definitely recommend David Castro at Polar Express in Lake Elsinore, Ca. and I hope his manager knows what an asset he is to their company. Less

Polar express did an amazing job on fixing my leak. Their prices are reasonable. Their technicians and owner are very professional and do amazing work. I would highly recommend them. Less

Excellent Service | From check in to the completed job. Professional, on time, they really care about the quality of their service and the customer. Service tech was dressed professionally, represents the company well and even wore protective booties in the house. Less

Very happy with the service from Polar Express. The technician, Alex, was very polite, and explained what he did to get our heater working again. Also appreciated getting a call from the office to check if we were happy with the work and the technician. Would use them again, highly recommend! Less

Update: had first AC maintenance by Marc from Polar. Excellent work, prompt, and friendly. Makes me so glad I chose Polar to take care of my AC unit.———-Excellent A/C installation. Complicated because we have a fifth wheel trailer. But with 110 degrees last summer, we need a more efficient air conditioner. This new mini-split AC unit will do the trick! The installers are extremely knowledgeable and made everything safe about the installation. Excellent electrical work too! Less

I had a coupon for a furnace tune-up and safety inspection. that night limit switch got reset. The technician came back the next day and got the furnace working again and did not charge me for the service call. Less

I recently had my heater serviced by Justin who was very professional and friendly. He took photos to show me that my blower motor and flame sensor needed to be cleaned and explained that it would help my system to operate better. I did have an issue with a different item which Polar Express handled with exceptional customer service. Thank you Justin for the work you provided! Also a big shout out to Malorie and Shannon for your patience and kindness answering my numerous phone calls! I have been using Polar Express for many years and will continue to do so. I highly recommend them. Less

Marc from Polar express came out to do our biannual maintenance to our HVAC system. He did an excellent job and was extremely thorough. He explained everything and even fixed a couple things that weren't part of the maintenance agreement. Well done !! Less

I have used Polar Express for years for my annual maintenance. However, it was time for a new system. Everyone at this company goes above and beyond to help. Scheduling appointments is easy and they work with you to accommodate your schedule.This was an all day job and these guys were amazing. Very professional, answered my questions and explained the process as they went. My new system is awesome. I highly recommend Polar Express for all your HVAC needs. Less

Once again, Justin nailed it!!When Justin left the toilet to was working just fine... however a little later it seemed sluggishSo it might need a little more attention… Perhaps Justin needs to come back... other than that, he did a great job!He returned and resolved the issue!… Thank you, Justin! Less

They were the two nice guys knowing what they’re doing the only problem after paying more than $1000 they got stuck On piece of tape, they didn’t seal because they said it’s gonna be extra charge. Other than that. They were good either job right but I guess It is the company policy using tape to seal everything extra charge overall I give him five stars because they was very helpful Less

We highly recommend Polar Express for installation of a new Trane Heating & A.C. and new duct system & thermostat.Anthony is thorough, very knowledgeable, and thoroughly evaluated our current system and recommended the best for our home for a most economical system.Anthony responded to all of our calls and answered all our questions as we went through our decision-making process. His team, Steven, Alex and Robert were a very professional team that worked exceptional, together. They respected our property and were patient in answering all our questions. They communicated with Anthony throughout each day and completed the project in a timely manner.They cleaned up at the end of each workday. In our cold days & nights, we are now able to keep our home at a lower temp and find our home more comfortable than ever.WE HIGHLY RECOMMEND ANTHONY AND HIS TEAM and POLAR EXPRESS! Less

Fantastic! Highly recommended. I got a lot of quotes but chose Polar Express because of their labor warranty, knowledge of rebates, reviews, pricing package, maintenance plan and professionalism of David and the sales team. Very dedicated to service. Justin and the install team were hard working, polite, efficient and everything was left clean. My new unit is strong and quiet. Thank you!! Less

Justin was great! He explained everything very thoroughly and showed me pictures so I could understand exactly what needed to be repaired. Bonus points - he explained things in a manner that a non-HVAC person like me could comprehend. Everything was cleaned up once the repair was complete. I highly recommend Justin Curry and Polar Express. Less

Thank you Justin for great service tuning up my air conditioning unit and keeping me as your long-term customer from Air Force One into the sons new ownership at Polar Express HVAC you guys are definitely my first call thank you so much! Thank you so much!!!! Less

We went with Polar Express after having issues with our HVAC system that the HVAC company our builder used couldn't find the issue after multiple calls. Justin arrived early, identified the issue right away, and fixed it. Noticed an immediate and dramatic difference in the heat being produced. Glad I went with Polar Express. Less

Super thankful to Justin Curry with Polar Express for taking great care of my clients and fixing their AC and Heat today. They had not used it in years fearing it was going to have to be replaced and for them to find out it was a simple fix was a blessing!Thank you for your professionalism and honesty. I will be calling Polar Express in the future for any other clients needing HVAC services. Less

Justin was polite and got the job done. Took the time to show me the problem and help me understand it. I would recommend him. Hopefully in the future this company will treat us with the same respect and care as he did. Less

He thoroughly explained all the steps that were included in the estimate. Additionally he assured me that the company would work within my schedule to complete the job. Less

Having issues with my heating/AC thermostat. Polar Express was very fast and responsive scheduling a tech visit by a to come troubleshoot the problem. The technician Adrian was very professional, knowledgeable and polite. Very pleased with the service I received. Less

Polar Express came to our house to do our winter checkup for our heating and air conditioning unit. Robert Medina was our service representative. This company is so professional, they sent a reminder of our appointment, a picture of our service representative, as well as a call from Robert to let us know exactly what time he would arrive. Robert was knowledgeable, respectful, and did a thorough inspection of our system. Thank you Robert, we were very impressed with you, and will always request you to do our maintenance. Your company must be really proud of you! Happy Holidays Less

I had Anthony and Mark over to check a heating issue,he gave me a great solution on what to do,and did a little work as well. ..he went above to help me..I will use them again and DEFINITELY recommend them. Less

Same day appointment, so professional and prompt. Adrian was knowledgeable and a true pro- above and beyond service. Would highly recommend this company! Less