2026-07-23T21:08:15.268Z

I want to that the service for calling me back for making a bad situation with a phone call call better, she took her time explained everything about the warranty Over the young man that thought it was okay to hang up on me. She offered to make appointment to help but I still declined. But greatly appreciated the offer and her time

2026-06-23T23:20:02.427Z

Very disappointed in a purchase I made back in January.. since purchasing the vehicle it has been in shop more than on the road!! I have only put 2500 miles on it since January and 70 of those miles were your service techs.. last time I reached out for help your service representative referred my to a Chevy dealership because it is a Chevy vehicle, saying they don’t have the knowledge! Very sad you don’t stand by the products you sell!! Not a good experience!! JAS

2026-03-14T19:42:42.575Z

1st time purchasing a vehicle at a dealership and was the best and amazing experience! Purchased a 2021 Jeep Laredo in excellent condition - exactly how described online. Staff were knowledgable, not pushy, flexible to work with, patient, and extremely nice. Never felt pressured to buy. Purchasing and check out was a breeze! Will recommend to anyone looking for a pleasant and comfortable, not stressed out experience need to come to this dealership! Family atmosphere feeling - Thanks everyone!

2026-03-10T00:22:27.119Z

Was very impressed with the way we were treated with the ability to test drive a vehicle for almost a week. We ultimately decided to not purchase the vehicle but wanted to pass along the courtesy the dealership gave.

2026-02-20T02:36:13.479Z

Being frustrated with the bait and switch tactics of a nearby Dodge dealer, Dempsey CDJR had a new 2026 Durango on-line that had more options than we needed, but that was lower priced. . . so I was expecting more bait and switch. Not so at all.Jess, the online specialist, was professional and transparent in directly answering all my questions and debunking conditions I heard from my nearby dealer by actually delivering the on-line price we discussed by phone when we met with the sales team the next day. Jess and I communicated 5 times between 6 and 8PM, and I kept trying to punch holes in what she was saying, but I couldn't. She was just patient and great with me the whole time. Still, I really expected that when we met to see the car the next morning the secret conditions would come up. They put the Durango on sales hold for us to meet the next day, Jess wrote that morning that they cleaned it up and put it in their indoor showroom to see when got there, we took it for a drive, came back and discussed terms, and there were no surprises. NONE.At Dempsey you actually meet with the Salesman and Sales Manager together, not some unknown sales manager in some office that the salesman keeps checking with to tell you "no". We got a great price for the new Durango, a great trade-in for our 2014 Durango, and an extended warranty that was cheaper and longer and more coverage than quoted from other nearby Dodge, Honda, and Toyota dealers. Steve and Dwayne answered every question my wife and I had; they found a way to satisfy every one of our worries and needs. Mr. Dempsey bought pizza and we had a great chat about his 30-plus years family business; he's such a nice, warm guy. I've never said that about a car dealer!London searched for the best financing and beat my other lender options hands-down. Steve called me the next day to see if we had any worries or problems. And, importantly, I really want to emphasize that these folks actually know the vehicles they sell.I've bought a lot of cars in my life and I've never had a better experience buying a vehicle, and never felt better about it afterwards. Honest, respectful, patient, caring, professional, no puff, no spin, no bait and switch people. Plano is just a short drive away; they will actually come and get your car for service and repairs and give you a loaner. I honestly cannot speak more highly of all the Dempsey dealership team! Thank you!