Auto Additions
2018-01-20T15:57:39.000Z
Took my 2013 Honda pilot for a remote start, after I pay I get in my car and notice my Vehicle Stability Assistance (VSA) light on my dash was on indicating the VSA was off. I tried to turn it back on, but the button wouldn't work. I went right back in and told them about the VSA light, they took it back for about 30 minutes to tell me they're not sure why it was on and I should try disconnecting my battery? I was beyond Angry and left. When I got home and did what they said it just caused more problems. I left several messages as no one would answer. Days later when they finally return my calls, they could only get me in weeks later..... Thursday the 18th when I took it back in, the gentleman at the front desk gives me an attitude immediately and tells me the VSA has nothing to do with what they did. He took it back for less than five minutes to tell me they don't know and I should take it to the dealer. I left, called Honda of Dublin they got me a NEXT day appointment and fixed the issue immediately. They said when new electric components are added, the remote start, the BCM does not know how to except it. They did a Sensor Neutralization Procedure and what do you know, no more light and my VSA button functions properly.
I'm out an additional $75 due to Honda fixing the issue and shocked Auto Additions works on cars but doesn't know how to fix their mistakes. I would NOT recommend taking your vehicle there unless you want the headache, stress and to spend extra money just to have to take additional time to go to the dealer anyways. Thank you Honda of Dublin and Jenn Hess.