Black Bella Spa and Wellness
2026-06-25T01:09:19.433Z
I love this place and the people, so this review is truly meant as constructive feedback to help them smooth out their couples' experiences!I first came here about three weeks ago solo and had an amazing, 5/5 experience. It was so good that I immediately booked and pre-paid for a couples' massage and spa lunch for my husband for Father’s Day.The staff and the owner are incredibly nice, pleasant, and welcoming (plus they have the cutest little dog!). However, the couples' experience had a few hiccups that took away from the overall relaxation:The Room Size: We chose to be in the same room, but the space was too tight for two tables. I actually had the same amazing masseuse from my first visit, but she couldn’t perform the massage as well because she was physically cramped and struggling to squeeze around the side of the table. If you're going as a couple, I'd recommend separate rooms here.Service Flow & Communication: The two young ladies working with us seemed a bit confused about the next steps. They weren't sure if we should dress or stay in our robes for lunch. Also, the red light therapy was set up and we were told we were getting it, but then it was skipped over until I brought it up. The owner graciously stepped in later to clear up the confusion, and they even gifted us a larger bottle of champagne to smooth things over, which we really appreciated.The Vibe: The presentation of the lunch was beautiful, though the food was a bit chilly. Also, the staff began cleaning and moving the massage tables out of the room right in front of us while we were trying to wind down, which broke the spa ambiance a bit.I didn't want to bring it up on Father's Day because the team is so genuinely sweet and apologetic, and I didn't want to ruin the vibe. The place itself is great and the customer service is absolutely there—they just need a smoother standard protocol (SOP) for handling couples' packages so the transition between massage, lunch, and amenities runs seamlessly.I still highly recommend them for their kindness and solo services, and I really hope this feedback helps them perfect their couples' packages!