Overall, customers consistently praise the helpful and knowledgeable staff, noting their patience and support during the mattress purchasing process. The pricing is also considered reasonable, contributing to positive shopping experiences. There are no significant drawbacks mentioned in the reviews.
5
Mar 24, 2025
Great product, great price, and great service! Drew was great and even showed us some that were not on the display yet and delivery guys are the best.
5
Mar 14, 2025
Karynne was happy 2 show us soft firm types of mattress answered all questions explained all warranty delivery times and very easy to set up will tell...
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Karynne was happy 2 show us soft firm types of mattress answered all questions explained all warranty delivery times and very easy to set up will tell others because of karynne easy to deal with thanks from us 2 karynne all 4 great sleep 😴 💤 😊
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5
Mar 11, 2025
Karynne was great! Explained differences in the mattresses so I could make a informed decision. Very friendly will return
5
Mar 04, 2025
Karynee was expectingly helpful when picking my new mattress out. As well as extremely patient with me while I decided. 😌
5
Feb 24, 2025
Amazing service and really good pricing
5
Dec 15, 2024
Luke was very helpful! He helped us find our dream mattress without being pushy or too salesy! We felt confident in his knowledge of the beds to know ...
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Luke was very helpful! He helped us find our dream mattress without being pushy or too salesy! We felt confident in his knowledge of the beds to know exactly what we wanted and we purchased same day! 10/10 recommend this place!!
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5
Dec 01, 2024
Ginny was very helpful and informative while I was looking for my forever mattress. She was super friendly and shared a few giggles with us while we s...
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Ginny was very helpful and informative while I was looking for my forever mattress. She was super friendly and shared a few giggles with us while we shopped. I definitely am happy with my choice and happy we stopped by today. I will recommend to others! Thanks again, Ginny!
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5
Oct 27, 2024
5
Sep 21, 2024
Our salesman Luke was amazing and pricing was as well! Highly recommend.
5
Sep 08, 2024
John was very knowledgeable about the product and was easy to talk to.
5
Aug 31, 2024
Great service from the store manager Luke. Will definitely recommend to friends and family.
5
Aug 09, 2024
Luke is very professional and was helpful in our decision making. We were buying several things all which needed explanation and understanding. He e...
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Luke is very professional and was helpful in our decision making. We were buying several things all which needed explanation and understanding. He even taught us some new mattress technology. Great experience 👍
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5
Jul 18, 2024
5
Jun 19, 2024
Courtney was very knowledgeable of the products and also very helpful with the different options for my camper king size mattress. I will not hesitate...
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Courtney was very knowledgeable of the products and also very helpful with the different options for my camper king size mattress. I will not hesitate to recommend to my friends or to do business there in the future!!!
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5
May 31, 2024
Sales person was great
5
May 30, 2024
Courtney was very nice and helpful in helping me pick a pillow to go with my mattress I recently purchased from MMO! Thanks again! Courtney 😊
5
May 04, 2024
Courtney was very friendly and helpful. He had just the product I was looking for as I was having out of town guests and was quickly trying to find a...
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Courtney was very friendly and helpful. He had just the product I was looking for as I was having out of town guests and was quickly trying to find a platform for our spare full size mattress. (My college age kids lost the nuts and bolts to put together the frame that was moved home. MMO had the perfect solution. I bought a nice full size foldable platform that will not require any nuts and bolts! Thank you MMO for your help. The product did not disappoint!
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5
Apr 23, 2024
SORRY, WRONG SERVEY , BUT GOOD EXPERIENCE AT MARKS MATRESS, FRIENDLY SALESMAN, REASONABLE PRICE, GOOD ATMOSPHERE
Zkful for them all
5
Apr 21, 2024
5
Apr 18, 2024
Jerry was very helpful and we were able to get the exact mattress we wanted.
5
Apr 13, 2024
Very warm welcome; patient and respectful regarding questions, concerns.
5
Apr 09, 2024
5
Apr 05, 2024
5
Mar 29, 2024
5
Mar 13, 2024
5
Jan 23, 2024
Great deal on great mattress!
5
Jan 22, 2024
Courtney was polite and extremely helpful. The delivery team also kept me informed on when they would be at my house and they were very polite. The H...
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Courtney was polite and extremely helpful. The delivery team also kept me informed on when they would be at my house and they were very polite. The Henderson store was a good shopping experience.
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5
Nov 12, 2023
5
Nov 04, 2023
We had a great experience getting our guest bedroom mattress! Niqui was super helpful! We recommend Mark’s Mattress Outlet! Great prices and wonderful...
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We had a great experience getting our guest bedroom mattress! Niqui was super helpful! We recommend Mark’s Mattress Outlet! Great prices and wonderful customer service!!
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5
Nov 01, 2023
Mattress shopping is overwhelming. After being at one of the big furniture stores in Nashville- with a huge $6000.+ price for the one I liked, searche...
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Mattress shopping is overwhelming. After being at one of the big furniture stores in Nashville- with a huge $6000.+ price for the one I liked, searched Google & found Mark’s Mattress. Hermitage was the closet store. NIQUI was the super nice lady assisting me that day. I told her what I like/didn’t like & what I was looking for. She directed me to a Spring Air Camelot Eurotop plush mattress. HEAVEN!!!!! Best sleep I’ve had in 20 years on night ONE!!! Plus, the price was fair. Love love love the mattress. Niqui definitely knows her products, & her recommendation was spot on. Love the mattress so much, I’m buying one for both of my sons, & my mom. (All 4 is still less than the one I looked at first at the other store) Delivery was great & on time. Overall positive experience. Will definitely recommend, & use them again! Niqui is an asset to this company.
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5
Oct 11, 2023
5
Oct 10, 2023
We were very pleased with our experience. Courtney did a great job answering our questions and being patient with our kiddos as we picked out a new ma...
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We were very pleased with our experience. Courtney did a great job answering our questions and being patient with our kiddos as we picked out a new mattress for our son. Delivery was super quick, they were here early in the morning and got in and out.
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5
Oct 03, 2023
5
Sep 29, 2023
When I walk into the store I was greeted with a smile and warm personality. The staff was friendly and knowledgeable about the product. I highly recom...
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When I walk into the store I was greeted with a smile and warm personality. The staff was friendly and knowledgeable about the product. I highly recommend them and their prices are great
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5
Sep 07, 2023
5
Sep 06, 2023
Our entire experience with this company was great! We love the quality of the mattress, the price of the mattress, and the free essential oils should...
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Our entire experience with this company was great! We love the quality of the mattress, the price of the mattress, and the free essential oils shoulder cut out pillow. The delivery men were on time, friendly, and knowledgeable. Would highly recommend doing business with them!
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5
Sep 04, 2023
Nicqui provided THE best customer service. She was so knowledgeable we were able to decide within 10 minutes!
5
Aug 25, 2023
Great people great prices! We got in and out fast. No pressure for an up-sale at all. Niqui was so helpful and nice!
5
Jul 23, 2023
Very helpful and knowledgeable. Can’t complain about anything.
5
Jul 17, 2023
5
Jul 10, 2023
Bought a mattress in less than 5 min! So easy, great quality, amazing deal! Sweetest woman working! Honestly would recommend to anyone!
5
Jun 06, 2023
5
May 14, 2023
Very courteous salesman, extremely knowledgeable . Setup staff friendly and took care of change out of mattresses quickly and efficiently. I recommend...
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Very courteous salesman, extremely knowledgeable . Setup staff friendly and took care of change out of mattresses quickly and efficiently. I recommend anyone needs anything for their sleep needs Mark's
Roger Newman
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5
Apr 30, 2023
Niqui was amazing. If you want great customer service and mattress see. Niqui!!
5
Apr 20, 2023
Went into Aaron's next door to find a bed. No options and what was available was way over priced. I noticed Marks Mattress next door as we were leavin...
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Went into Aaron's next door to find a bed. No options and what was available was way over priced. I noticed Marks Mattress next door as we were leaving. Decided to walk in and we left with a new King bed for under 1400 dollars. Jerry was soooo awesome. Answered all our questions and helped us through the fast process. We look forward to getting our new bed.
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5
Feb 26, 2023
The gentleman who worked with us was very helpful and knowledgeable about the products. He was not afraid to ask for help from his manager to make sur...
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The gentleman who worked with us was very helpful and knowledgeable about the products. He was not afraid to ask for help from his manager to make sure the transaction went smoothly for us.
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5
Jan 10, 2023
Ask for Courtney. She made our purchases easy and seamless. Fantastic pricing and great products. Highly recommend.
5
Nov 12, 2022
Purchased a mattress & adjustable bed frame today from Mark's. Had checked some other stores sales people weren't helpful at all. Very glad l came her...
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Purchased a mattress & adjustable bed frame today from Mark's. Had checked some other stores sales people weren't helpful at all. Very glad l came here.
Courtney was very patient, courteous and helpful. Would definitely recommend this location.
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5
Sep 02, 2022
Ashlin could Not have been nicer in helping us make our choice. And the 5 year warranty makes it even better
5
Aug 27, 2022
Fast quick and reliable. Ashlin was very helpful and found what I needed immediately. 3rd time purchase at this location.
5
Aug 25, 2022
Very informative salesperson and great prices
5
Aug 20, 2022
We came in to purchase a mattress and Ashley helped us with great customer service.
5
Aug 07, 2022
Ashlin was very helpful! It was a quick and easy experience and she helped me find exactly what I wanted.
5
Aug 06, 2022
The beds were very comfy and the worker was very polite!
5
Jul 30, 2022
5
Apr 06, 2022
Michale Smith is a kind and knowledgeable salesman. He was very patient with me and very helpful. My experience at Mark's was one of the best I h...
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Michale Smith is a kind and knowledgeable salesman. He was very patient with me and very helpful. My experience at Mark's was one of the best I have ever had. Thank you Michael for the wonderful experiamce
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5
Mar 29, 2022
Michael Smith helped me and my husband today!! Wow what an experience, very knowledgeable about the product and has a great personality. I would give ...
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Michael Smith helped me and my husband today!! Wow what an experience, very knowledgeable about the product and has a great personality. I would give him 10 stars if it was allowed. Thank you Michael for such a great experience!!
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5
Feb 16, 2022
5
Feb 14, 2022
Justin was very helpful and we got a better mattress than we expected
5
Feb 09, 2022
Justin was great
5
Jan 24, 2022
Today was my second time buying from here and it was yet again a fantastic experience. Would recommend buying a mattress from here for now on
5
Jan 04, 2022
5
Jan 03, 2022
Justin did a great job at listening to what I was looking for and helped me find the perfect mattress set. Extremely happy with the service and produ...
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Justin did a great job at listening to what I was looking for and helped me find the perfect mattress set. Extremely happy with the service and products. Highly recommend!
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5
Jan 01, 2022
Excellent service
5
Jan 01, 2022
5
Dec 31, 2021
Great service! Fast and easy!
5
Dec 31, 2021
Walked in and the staff was amazing! Helped me go in and get what I needed with no issue! Very thankful!
5
Dec 24, 2021
Ask for Joanie
5
Dec 21, 2021
Justin gave me five star service! A+
5
Dec 17, 2021
Nice mattresses, nice prices and one very nice salesman! Highly recommend!
5
Nov 24, 2021
5
Nov 22, 2021
5
Nov 20, 2021
Jeremy made my purchasing experience the most pain free informative buying experience of my lifetime. Professional, curteous sales agent I’ve ever enc...
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Jeremy made my purchasing experience the most pain free informative buying experience of my lifetime. Professional, curteous sales agent I’ve ever encountered. You Rock Jeremy.
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5
Nov 14, 2021
Ask For Justin!
5
Nov 14, 2021
5
Nov 10, 2021
Justin did a great job. Answered my questions and showed me my options
5
Nov 06, 2021
Friendly service...Justin is the most customer service oriented sales person I have felt with in quite a while. I appreciate his professional frien....
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Friendly service...Justin is the most customer service oriented sales person I have felt with in quite a while. I appreciate his professional frien.dly att
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5
Oct 31, 2021
Great salesman and awesome prices
5
Oct 30, 2021
5
Oct 17, 2021
5
Sep 18, 2021
Justin was great! Helped my husband and I get a great mattress! He was very knowledgeable and super friendly! Thanks Justin!
5
Sep 07, 2021
Justin was very friendly and extremely helpful. He was able to find me a good deal within my price range. I will definitely recommend Mark’s to my fri...
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Justin was very friendly and extremely helpful. He was able to find me a good deal within my price range. I will definitely recommend Mark’s to my friends and family!
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5
Sep 06, 2021
Justin dorris provided me phenomenal service!! He helped me find THE PERFECT pillow top mattress and perfect pillows to go with it. He was beyond pati...
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Justin dorris provided me phenomenal service!! He helped me find THE PERFECT pillow top mattress and perfect pillows to go with it. He was beyond patient, highly professional, and very well informed about all the products on and off display. After looking at several mattress stores he was able to help me find exactly what I was looking for at an AMAZING price. He provided me such great service that I referred him to a couple family members of mine, to whom he helped find a mattress as well. If your in the market for a mattress, do not hesitate to stop by Marks Mattress, and don’t forget to ask for Justin dorris. He’s your guy:)
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5
Aug 13, 2021
Carissa definitely gave us 5 star service! She helped us find exactly what we were looking for, was super knowledgeable about her products, and made o...
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Carissa definitely gave us 5 star service! She helped us find exactly what we were looking for, was super knowledgeable about her products, and made our mattress buying experience smooth and easy. Can’t wait to go to bed tonight!
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5
Jul 24, 2021
5
Jun 13, 2021
Carissa was extremely helpful! I would highly recommend this be your first and only stop for buying a mattress...
5
Apr 19, 2021
Carissa was absolutely a beautiful person to do business with. She showed us the best buys and the options that would work for my son's. Wouldn't go ...
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Carissa was absolutely a beautiful person to do business with. She showed us the best buys and the options that would work for my son's. Wouldn't go anywhere else. Please give them a chance.
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5
Feb 27, 2021
I am pleased with my purchase, Carissa took time with us and was great to work with.
5
Feb 01, 2021
Excellent customer service and very informative. Highly recommend Carissa!
5
Jan 11, 2021
Carissa was amazing! Extremely polite and helpful. We found the right mattress for us at a great price! highly recommend!
5
Jan 04, 2021
Carissa was awesome!! She helped me and went above and beyond to make sure I got exactly what I wanted! If you don't go see her and buy a mattress fro...
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Carissa was awesome!! She helped me and went above and beyond to make sure I got exactly what I wanted! If you don't go see her and buy a mattress from her, you'll regret it.
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5
Jan 03, 2021
Carissa was AWESOME! She was very helpful. She helped me find the right mattress! She answered all my questions.
5
Jan 03, 2021
Good deals, knowledgable staff.
5
Jan 02, 2021
We had a WONDERFUL experience here. Carissa was so helpful and kind. She took care of us and we got everything we needed! Highly recommend!
5
Oct 18, 2020
Great service, would recommend to everyone!! And they deliver at time that works for our super busy schedule, which is a major win!!
5
Oct 13, 2020
Carissa, is very knowledgeable. We would recommend her to others. Thank you!
5
Oct 03, 2020
Omg! Went in, found all 3 mattresses we needed with great service and prices! Also, needed delivery on certain day and times and they were able to do!...
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Omg! Went in, found all 3 mattresses we needed with great service and prices! Also, needed delivery on certain day and times and they were able to do! Great customer service! I would highly recommend!
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5
Sep 26, 2020
Carissa at the Henderson Ky store was absolutely awesome. Very friendly, helpful and let us shop in peace! She answered all our questions and was so s...
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Carissa at the Henderson Ky store was absolutely awesome. Very friendly, helpful and let us shop in peace! She answered all our questions and was so sweet!
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5
Sep 06, 2020
Great service, friendly staff, just an all around great experience.