Guardian Security
MLK FAME Community Center
2025-05-28T18:26:40.405Z
Of course we had an alarm go off right before 5pm, after several calls and transfers, I was connected with Ryan who walked me through the steps to silence the alarm. Unfortunately, they didn't work. We agreed to let the alarm continue to beep and I would contact Guardian in the morning to have someone come out. Ryan did ask for a picture of the message on the fire panel, which we provided. Imagine my surprise when not more than 5 minutes later, the phone rings and it's Ryan advising he did a little research on the code we provided and that it was okay to reset the alarm. Ryan I truly believe went above and beyond, so appreciate this level of service especially after 5pm. Great Job Ryan! The alarm was silenced and life is good.