2026-08-23T16:00:31.530Z

My family had an amazing experience!!! Captains Eleni and Jen were fantastic!

2026-08-22T16:26:29.813Z

Jen and Sophie are the best! I had an unforgettable day, so magical 🐠🧜🏼💖

2026-08-21T18:57:23.067Z

Amazing experience at Molokini Crater with Sofia and Jen. Super friendly crew, stunning snorkeling spots and you get to be the first there, before all the crowds!

2026-08-21T00:07:00.064Z

I want to be fair and begin by saying that I had two excellent trips with Maui Snorkel Charters last year. We saw an incredible variety of fish, octopuses, reef sharks, beautiful coral, huge schools of fish behind Molokini, and many turtles near Turtle Town. Those experiences were exactly why my partner and I confidently booked with them again and brought our parents during this year’s family trip.Unfortunately, this trip was completely different.Because Storm Lala had affected ocean conditions around Maui, I called in advance specifically to ask whether we should reschedule. I was told that conditions should not be a significant problem. I asked again before boarding on the morning of the trip and was once more reassured that we should proceed.Once we arrived at Molokini, however, we were limited to a small area on the eastern side. Visibility was very poor, marine life was extremely limited, and our snorkeling time was shortened. The planned second stop behind Molokini was canceled entirely.We then spent additional time returning to the harbor to drop off and pick up passengers before heading toward Turtle Town. Conditions there were also very rough, with strong waves and poor visibility. We saw only one turtle, and I observed several guests being pushed onto the reef and getting injured. The remaining planned snorkeling stops were also canceled.I completely understand that no tour operator can control the weather, ocean conditions, or wildlife. I also support a captain’s decision to cancel stops when conditions are unsafe. My concern is that the company already knew about the conditions, yet still advised us twice—including immediately before boarding—that there was no significant problem and that we should proceed instead of rescheduling.Most of the expected snorkeling experience was canceled, much of the trip was spent traveling on the boat, and the alternate location was neither particularly safe nor rewarding. Had we been given an honest assessment of the conditions, we would have gladly rescheduled.My parents were extremely disappointed, especially after hearing about my wonderful experiences from the previous year. As someone who loves snorkeling and has snorkeled in many places, this was unfortunately the poorest snorkeling experience I have had.Based on my two previous trips, I believe this may have been an unusual situation caused by the storm rather than the company’s normal standard. However, the way the conditions and our requests to reschedule were handled was deeply disappointing.I have contacted Maui Snorkel Charters to request a full refund and the company declined my refund request.I understand that weather, wildlife, and individual snorkel sites cannot be guaranteed, so my rating is not based simply on seeing fewer animals. It is based on being advised twice to proceed when I specifically asked about rescheduling, followed by a materially reduced snorkeling experience and conditions that raised genuine safety concerns. I contacted the company privately to share these concerns and hope it improves how it communicates go/no-go and rescheduling decisions in situations like this.

2026-08-20T03:30:46.050Z

Had an amazing 5 hour snorkel tour with captain Jen and crew Sofia this morning! Both were super enthusiastic and had amazing energy all morning. We got to the spots before other boats which was perfect, and we got to go to lots of amazing snorkelling locations. Both women were just a joy to be around! Would totally book with them again.

2026-08-19T21:32:16.194Z

The best people ever, we had the best time!

2026-08-12T21:37:46.656Z

⭐⭐⭐⭐⭐We had an amazing experience with Maui Snorkel Charters! Captain Jenn and Sophia, our first mate, were absolutely incredible. They were fun, friendly, knowledgeable, and made us feel completely safe and comfortable the entire trip.They truly made the experience so memorable for our family, and we couldn’t have asked for a better crew. If you’re looking for a snorkeling charter in Maui, I highly recommend Maui Snorkel Charters — and definitely Captain Jenn and Sophia! 🌺🐠🌊Thank you for such an incredible day!

2026-08-12T04:11:31.260Z

Amazing experience! Well organised and we were the first boat out on Molokini so no crowd and so many beautiful fish and reef. Jen and Elani were great guides.