Fairmont Dental Centre
2026-05-14T14:04:09.532Z
Spoke with a staff member named Christina, and she was incredibly rude and unprofessional. I called as a new patient to schedule a cleaning, and the experience was appalling. They insisted that I must undergo a complete exam before any cleaning can be done. When I asked if I could transfer my X-rays from my previous dentist to save time and cost, they flat-out refused, saying they only do things their way.What was even more frustrating was their attitude toward insurance verification. They gave me a list of dental codes and told me to call the insurance company myself to get pre-approval. When I mentioned that most other dental offices handle this as a courtesy for their patients, the receptionist snapped at me, saying, 'I don't care how other offices do it; this is how we do it.' Also, she slammed the phone down on me. The staff was incredibly arrogant and dismissive.In all my years living in Canada, I have never encountered a dental clinic that expected the patient to personally manage insurance predetermination/pre-approval without assistance from the office.โโโโโโโ(The clinic refused to even review transferred X-rays before demanding a completely new full-mouth series. If the quality of existing records was insufficient, that should have been determined after proper review โ not automatically rejected without consideration.I believe this raises serious concerns regarding unnecessary radiation exposure and whether ALARA (radiation minimization) principles were being appropriately considered. I also found the communication dismissive, unprofessional, and lacking basic patient respect.I will be filing a formal complaint with the Royal College of Dental Surgeons of Ontario (RCDSO) regarding this clinic's unprofessional conduct and their refusal to respect patient rights under PHIPA.")โโโโโโ