Premier Heating Solutions.
2026-03-29T18:35:57.767Z
To the Premier Heating Team.I wanted to personally express my sincere thanks for the exceptional service I received throughout the recent work carried out at my home. The professionalism,timeliness and workmanship demonstrated by every engineer involved were truly outstanding.Across the different stages of the job each of the four engineers worked to an excellent standard and I was impressed by the consistency and attention to detail shown throughout.I would like to give special thanks to Michelle who did an excellent job sourcing a new hot water cylinder and arranging for an engineer to attend within just four days. Although the first cylinder unfortunately arrived damaged in transit, the way this issue was managed was exemplary. A quick decision was made to replace it and another engineer was arranged to complete the installation on Saturday, a level of responsiveness I greatly appreciated.I would like to commend Shane who arrived punctually on Saturday and worked with a clear commitment to" doing the job right the first time "His thorough checks and immediate rectification of the immersion leak by renewing the gasket, the time he took to explain the plumbing system and boiler operation were all greatly valued. He also remedied long standing issues with the Salamander shower pump, something even Salamander technical team could not identify the problem. They just sent me a new pump which I now don't need.I was so impressed with Shane's workmanship and professionalism that I asked him to give me a quote for changing some radiators.Once again thank you to the entire team for your excellent service, for someone who is currently not a member. I am extremely pleased with the results.Your workmanship, communication and commitment to quality truly stands out.Highly recommendedRaj Moodley.