2026-04-01T00:00:00.000Z

From the first response on the phone to the end of the job, everyone we dealt with was friendly, professional and doing their best to help. James the engineer was terrific- not just diagnosing and fixing the problem but also taking time to ensure we understood the options and could make informed decisions.

2026-03-30T18:47:20.470Z

A great job by Premier Heating right from the first enquiry from me through to excellent and efficient installation by Shane. I would definitely recommend Premier Heating

2026-03-29T22:01:46.133Z

I recently instructed PHS to assist me with a malfunctioning oil boiler. I had never used the company previously. My experience was one of outstanding service. The telephone clerks were kind and informative, a representative was made available promptly following request, and that representative (James) was excellent. He was very knowledgeable and extremely willing to boil (!) things down in a way I could comprehend and left me feeling far more informed about a complex set up that I had inherited from previous owners. He managed to fix the problem for us and was committed and can do throughout the service.

2026-03-29T18:35:57.767Z

To the Premier Heating Team.I wanted to personally express my sincere thanks for the exceptional service I received throughout the recent work carried out at my home. The professionalism,timeliness and workmanship demonstrated by every engineer involved were truly outstanding.Across the different stages of the job each of the four engineers worked to an excellent standard and I was impressed by the consistency and attention to detail shown throughout.I would like to give special thanks to Michelle who did an excellent job sourcing a new hot water cylinder and arranging for an engineer to attend within just four days. Although the first cylinder unfortunately arrived damaged in transit, the way this issue was managed was exemplary. A quick decision was made to replace it and another engineer was arranged to complete the installation on Saturday, a level of responsiveness I greatly appreciated.I would like to commend Shane who arrived punctually on Saturday and worked with a clear commitment to" doing the job right the first time "His thorough checks and immediate rectification of the immersion leak by renewing the gasket, the time he took to explain the plumbing system and boiler operation were all greatly valued. He also remedied long standing issues with the Salamander shower pump, something even Salamander technical team could not identify the problem. They just sent me a new pump which I now don't need.I was so impressed with Shane's workmanship and professionalism that I asked him to give me a quote for changing some radiators.Once again thank you to the entire team for your excellent service, for someone who is currently not a member. I am extremely pleased with the results.Your workmanship, communication and commitment to quality truly stands out.Highly recommendedRaj Moodley.

2026-03-26T20:50:30.838Z

Great job from getting the quote, getting new boiler installed and competitive prices too. Very good service

2026-03-25T17:18:52.077Z

Premier heating organised the boiler installation to my convenience and arranged a slot for the next day.Shane was great to work with, he turned up promptly and communicated throughout the installation. Shane took care to ensure that the finishings around the boiler remained aesthetically despite some changes needed to accomate the new boiler dimensions.

2026-03-25T14:32:39.578Z

Steve came to diagnose our 2 problems, then came up with suggestions as to solving the problems.He was extremely helpful.This resulted in an appointment being made to complete the work needed.Thank you for all your help Steve.

2026-03-25T00:00:00.000Z

The engineer arrived on time. Talked me through exactly what was to be done. Coveredall the working area well. Worked steadily throughout the day to complete the installation answering my numerous questions patiently. Before leaving he cleaned up & explained clearly how the controls work. He was friendly, professional and I felt totally confident in his work. I would definitely recommend this company.