2026-09-12T12:08:23.028Z

We got two quotes for a roof replacement. The cost was about the same for both, but the Charm City representative took the time to explain the options and the pros/cons of each. They were also clearer up front about warranties on their work. We decided to go with them and are very happy with the work they did. They did the work when they said they were going to do it, provided photos of each step of the process and were responsive to questions and concerns.

2026-09-03T18:59:20.308Z

Got a full roof replacement, finished in 2 days and they replaced the old wood on the roof. Once they finished they did a great job picking up trash and nails so the dog could go back out in the yard.

2026-09-02T16:32:30.751Z

I needed my row house roof replaced; scouted a few companies got estimates etc. I choose CharmCity Roofing. Mac Falby my project manager was amazing; answered all my many questions and was patient and professional at all times--he was also very personable. The roofing team were on-time worked their collective butts off and got everything done in one day! They left the site clean and I would highly recommend!

2026-08-26T20:14:46.844Z

The overall process to getting my roof replaced was smooth and sufficient. My project manager, Darius, was very knowledgeable and helpful with answering all my questions. On the day of the teardown/replace, the team showed up on time as promised and did a great job overall. I would recommend Charm City Roofing to others for any roofing needs.

2026-08-11T16:19:18.630Z

I had an excellent experience with Charm City Roofing. The price was very reasonable (lowest of three companies and inclusive of materials others weren't) and the workers were very efficient. The work was done in one day and the cleanup was excellent. I would highly recommend!

2026-08-04T00:56:45.446Z

This is my second time using Charm City Roofing in my properties and both times the work was stellar. Mac is a great guy and explains everything with detail.This was a big project: 2 roofs plus full siding of the 3rd floor. Three full days of work. There was quite a bit of rot and leaks galore. One of the sides of the building was +40ft above ground and the other required some major engineering to access it via the neighbor's property. CCR tackled all these challenges with zero issues and delivered a high quality product. I should mention I am a very avid DIYer and used to be a car mechanic so I am a pretty good judge of workmanship. I can say without reservations that CCR delivers top notch work but never upsell anything. They truly care about delivering value at a reasonable cost. Will never use any other roofer in the area. A+ 👍

2026-08-03T14:49:17.413Z

Honestly, ridiculous business model explained every time I’m on the phone with them. I’ve tried for a couple years to lineup jobs with them and if you can’t make their available window for their first quote, then they can’t even schedule later in week. On top of that, If you have a roof, that’s anywhere from 5 to 10 years old they don’t even prefer to quote it for you even if there is a potential problem.Like I said. Just terrible business model the entire way through…

2026-07-28T18:53:51.253Z

What a great company! Mark came right out with no sales pitch and showed a level of professionalism that was unmatched to any other roofing company. The roof company came out quickly and finished the roof in one day. The material and equipment that they use is all top notch. The Charm City Roof crew also did an excellent job with clean up after they left. This is a great roof company!

2026-07-24T15:14:51.269Z

Extremely efficient throughout the whole process, estimate to the work done. Back roof looks great.

2026-07-18T04:03:37.910Z

Very thorough and accurate.

2026-07-16T20:45:01.831Z

We had a great experience working with Charm City Roofing on our recent roof replacement. From the start, Roger was transparent, responsive, and easy to work with. We came in with a specific budget in mind, and rather than just walking away, Roger worked with us to find a solution that fit, including talking through different material options so we understood exactly what we were getting for the price.We ended up going with a granulated roofing system, and the whole process was smooth from quote to completion. What stood out most was the flexibility and willingness to negotiate in good faith, it never felt like we were just getting a sales pitch, it felt like they genuinely wanted to make the project work for us.Highly recommend Charm City Roofing if you're looking for a team that's professional, communicative, and willing to work with you to get the job done right.

2026-07-14T17:47:38.301Z

Good company completed in one day cleaned up only complaint was postponed twice other then that 5 stars

2026-07-08T23:03:44.921Z

I can’t imagine a smoother experience getting our roof replaced! It’s already stressful having to replace your roof - especially due to a large leak like we had. Within a day of contacting them via the website, Mark got in touch via phone and text. The day after that (Sunday of Memorial Day weekend by the way), he came out and actually got on the roof to take a look. One day later, we had a detailed email with our estimate and info about their materials, and an offer to beat or match any comparable company’s offer. The price was reasonable, so we didn’t feel the need to shop around. We had prompt communication with Mark from start to finish, thorough emails from the office about processes and scheduling, and they came and did the work and cleaned up everything afterward! We even got an email with a bunch of photos of the roof during and after the replacement. It’s possible to have a home repair experience that you feel good about with this company!

2026-07-06T14:17:17.846Z

A Gift That Keeps on Covering!To have a brand-new roof done right and done well on the home I share with my daughter is absolutely priceless. Charm City Roofing didn’t just replace a roof; they gave us a safe haven. Charm City Roofing teamed up with GAF and Green the Church to give me a new roof for my row home. This project was part of a major rebuild for us, and I am forever grateful for their dedication to helping me get it done.The love and care they showed throughout the entire process was noted and deeply appreciated. And it wasn't just for my property, they showed that same respect to my neighbors! When they finished the job, they didn't just clean up my area; they went above and beyond and cleaned up my neighbors' space as well. That level of thoughtfulness is rare.From the owner, Roger, to Cianna in the front office, to Bryan and the incredible team of roofers on site, everyone was magnificent. If you are in the Baltimore area or anywhere else they service in Maryland, I highly recommend Charm City Roofing. They are a magnificent team and God sent.

2026-07-06T11:40:25.829Z

We had a great experience with Charm City Roofing. They were punctual, professional, and completed the work on time, reassuring us throughout the process by answering any questions. The staff were polite friendly and I'm very happy with the quality of the work on our flat roof installation. Would 100% to recommend to others. Thanks guys!

2026-07-05T02:19:17.804Z

Charm city roofing crushed it. High quality, excellent product, top notch craftsmanship, great people

2026-07-04T21:52:31.591Z

Charm City Roofing did an excellent job fixing my leaking roof. They disassembled my deck, replaced my roof and reassembled the deck. Darius is a pleasure to work with.Your roof is important. If you live in a Baltimore row home with a flat roof, you need a roofer that has experience. I highly recommend Charm City Roofers!

2026-07-02T17:50:07.864Z

Office staff is helpful/quick with answering questions and addressing concerns.

2026-07-01T18:33:23.255Z

I was in desperate need of a new roof and charm city was the best choice by far! Andy took the time to sit down with me and explain what the process would look like and got it done in no time! Will definitely use them again😊

2026-07-01T18:32:12.063Z

I couldn’t be happier with our experience with charm city roofing they were wonderful from start to finish Andy was very professional and knowledgeable and made us very comfortable with our decision in choosing charm city for our roof replacement! I will DEFINITELY be referring your company to our family and friends and will be using them again in the future!

2026-06-30T15:56:54.249Z

Overall good experience and definitely quality work

2026-06-29T18:22:01.780Z

Excellent experience with Charm City Roofing. I have a flat section on my roof which was leaking. Darius was very knowledgeable and responsive to my questions. They came out promptly and fixed my roof. Working with Charm Ciry roofing was easy without hassle.

2026-06-26T23:02:40.864Z

I had the best experience with Charm City Roofing!Every part of my roof replacement was handled with exceptional care and attention to detail. The team’s professionalism, dedication, and hard work truly impressed me from start to finish. Watching the transformation of my roof was incredible, and the final result exceeded my expectations. They made the entire process so smooth, and I couldn’t be happier with the quality of their work.I highly recommend Charm City Roofing to anyone looking for a reliable, skilled, and trustworthy roofing company!

2026-06-26T22:37:44.802Z

2026-06-26T22:29:17.746Z

They installed a 20 year torch down roof on my house in canton. Gave me the best warranty out of any other company and provided all of their documentation upfront without asking like their business license and insurance certificate. Worked around my rooftop deck when other people wanted to take it down. They also rebuilt my deck a few years ago. I didn’t have them do the roof then when I should have but their price to come back out and do it two years later was still better than other people I looked at. I looked at all the top rated Google companies, most only gave 3-5 year labor warranties and 12 -15 year material warranties which were much too low and they were a lot more money for no better of a result. I got a significantly better deal at Charm City Roofing. They removed nine layers of material from my roof and didn’t charge any extra for the amount of layers. I had some wood to change out, but it was minimal and they documented all of the damage. They installed insulation on the top of my roof as well to better help with the temperature. They provided pictures of the entire process for me from start to finish. They were recommended to me by a friend who used them for a new roof and I would recommend them to anyone else.

2026-06-26T20:58:20.409Z

Strongly DO NOT recommendTL;DR: Poor communication throughout the entire process, poor installation that has caused issues years later, subcontractors were used without proper oversight, the job site was left messy, and their mistakes became our financial responsibilityI wasn’t planning on writing a review because I just wanted to move on from our experience with Charm City Roofing, but unfortunately, our roof continues to cause problems years later. We had a new roof installed by Charm City Roofing at the end of 2023 because the company had excellent reviews and they were reasonable cost. We have a pretty simple duplex so we expected the process to be straightforward. Unfortunately, what should have been an easy roofing project turned into a frustrating and ongoing ordeal that we are still dealing with years later.During the installation, the workers left 20+ roofing nails scattered around our property, with at least half of them near our 2 year old daughter’s sandbox. They broke a PVC pipe (sewer backflow pipe) that stuck out of the ground near the house that they later had to come back and fix. Additionally, they cut into the wrong side of our attic while installing solar tunnels that also had to be patched up later due to a lack of communication with workers. We planned to finish our attic in the future and were assured by Darius that a roof exhaust fan would provide sufficient airflow and that soffit ventilation would be “overkill.”Two months later, we discovered that the underside of the attic roof directly above our daughter’s bedroom was now covered in mold due to a lack of air flow. After multiple missed appointments and failed attempts to get someone out to inspect the issue, they finally came to look at it. They then told us we actually would need soffit ventilation and that WE would have to pay to fix the problem. While they were fixing their mistake, the owner informed us that the roof had actually been installed by third party contractors.After correcting those issues, several months later our duplex neighbor noticed water leaking into her closet, something she had never experienced before. She hired another roofer, who found that Charm City Roofing had failed to install proper flashing between the two roofs which required additional repairs. Now, more than two years later, we are still discovering new issues. We are currently getting water leakage near our chimney due to large gaps between the plywood and poor sealing, which we will also now need to fix. Once again we continue to be chasing repairs and trying to correct issues that should have been addressed during the original installation. If you read this far, I think you can see why we don't recommend Charm City Roofing.Edit to address the reply from the owner:We completely understand that issues come up during construction. Our concern was not that problems happened, it was the number of issues that occurred (and continue to occur) that were preventable. I've listed those issues above.There was one appointment in which the workers showed up and no one was home, but my wife was driving from work to meet them, which we communicated to their team. They did not wait 15 minutes for her to get there and left. We've never no-showed an appointment. On the contrary, there were 5 no-shows from the workers at Charm City Roofing where we had to waste 3 PTO days.Finally, it was communicated with Charm City roofing that we were going to finish the attic. Here is copy/pasted sentences from an email that I sent to Cianna, the sales manager: "When first discussing the various problems we had with our attic/roof with Darius, one thing I mentioned to him was that it gets very hot up there in the summer. We planned on making it a small room for guests or a bedroom for our daughter in the future." They knew it was going to be finished in the future. The mold occurred before we even tried to make it a liveable space, which was part of the contract and why we should not have been responsible for fixing the issue.

2026-06-22T14:30:14.109Z

I needed a new roof installed on a multi-unit building in Baltimore City and put the job out for bid. Charm City Roofing was far and away the best for price, responsiveness, services covered and warranty provided. The will be my first and only call for future jobs. Special thank you to Darius Zadeh for his lighting quick answers to questions.

2026-06-19T20:01:16.024Z

Great job replacing my roof! Were also very quick and clean.

2026-06-18T20:46:16.003Z

Highly recommend Charm City Roofing! They replaced our front porch roof, and while the price quoted was the same as the other Flat Roof Guys in Baltimore, the warranty on both materials and labor was much better. Darius (our project manager) was very responsive and helpful, as was the office staff. The guys that came out to do the work did an excellent job. They got it knocked out in one day, cleaned everything up, and had no trouble navigating our gravel front yard.

2026-06-16T14:08:54.499Z

I was recommended Charm City Roofing by a neighbor who recently worked with them and had nothing but glowing recommendations. I'm happy to confirm that they were every bit as professional, prompt and thorough as they mentioned. Our Project Manager, Mac, was very helpful in laying out a plan of action and making clear what our options were. He was very communicative, answered all of our questions and followed up with us throughout the project life cycle. I am happy to recommend this company many times over.