Re Roof All American INC
2022-01-11T00:00:00.000Z
During the heavy rain that we were blessed with, water was pouring down the backside of my rain gutters (which were cleaned priorly. This was causing the paint on the wood to bubble and drip. Not wanting more damage I called the business that installed the roof. No answer after numerous calls. Got on Yelp and came across this business with five stars and positive responses to the work Let me tell you, I'm so glad they were on Yelp and I called them. Called the number listed, Pedro answered and said he had a time that was open and he could take a look at the problem. He was on time, very professional and extremely thoughtful. He, after going in the roof, immediately knew what the problem was and explained what should have been done correctly on a six year old new roof. The flashing was to short and did not go over the gutter. He suggested I get ahold of the business that reroofed my home and put new gutters to do the flashing correctly. When I explained I had called every day and even texted with no answer, he expressed sympathy. Told me he'd text me a quote to view and I could make my decision, and he would get it taken care of quickly before more damage could occur. My decision was made and he kept his promise. He called just a few days later and asked me if it was possible to show that day as an opening occurred, showed with two more employees, showed me the material he was using, the shape , and length. Obviously I'm not knowledgeable on roofing, but showing me how it worked made sense. They finished the entire house and even tightened areas of the gutter that were not tight against the wood. All within a very reasonable time. Wonderful service! Arrives when he says so no waiting! And very knowledgeable! And most of all his honesty was so appreciated! My heartfelt thank you to him and his crew for fixing the problem do quickly snd preventing more damage.