2026-09-17T00:27:35.000Z

Complaint Regarding Fence Purchase and Written Agreement I have purchased fencing from this company three times for three different homes and previously had no problems. Based on that history, I trusted the company and purchased fencing for my new property. A few months ago, I purchased fencing for one side of my property. I was told this particular fencing was in stock and did not require a special order, and that the additional fencing needed to complete my project would be held for me. I provided the requested measurements and have written communication from the company confirming that I could pick up the additional fencing. After receiving no response, I went to the company prepared to pay for and pick up the remaining fencing. I was then told they were no longer selling fencing at retail and would not provide the fencing I had previously been told was available. This contradicts their written communication and leaves me with only one side of my fence completed. The fencing is an unusual type that I cannot reasonably purchase or match from another retailer, leaving me unable to complete my project. I attempted to resolve the matter, but the employees I spoke with were rude and unprofessional. When I asked to speak with a manager or someone in charge, I was told there was nobody else available and that everyone else had been fired. No reasonable effort was made to resolve the situation. If this matter is not resolved, I will be taking them to small claims court.

2026-09-16T22:05:00.875Z

Install manager at this business has the poorest customer service skills. So disrespectful, inpatient and unknowledgeable. I would literally go to any other business to install your fence and you’ll be better off.

2026-09-16T19:45:19.047Z

I have purchased fencing from this company three times for three different homes and previously had no problems\. However, my son had a fence installed by this company that was a horrible mess\.A couple of months ago, I went to the company to purchase additional fencing for my new home\. I only purchased one side of the fence because this particular fence was in stock and they told me they were saving it for me\. I was assured that I would be able to purchase the remaining fencing when I was ready\.When I returned to purchase the rest of the fence, I was told they would no longer sell it to me\. This was extremely frustrating because I relied on what I had previously been told and made my plans based on that agreement\.I have been a repeat customer and have purchased fencing from this company for three different homes\. I believe it is unreasonable to make a commitment to a customer and then refuse to honor it\.I am requesting that the company honor its written commitment and allow me to purchase and pick up the remaining fencing\. If they are unwilling or unable to do so, I am requesting a full refund and will file in smalls claims.

2026-09-16T19:33:15.970Z

Complaint Regarding Fence Purchase and Written AgreementI have purchased fencing from this company three times for three different homes and previously had no problems. Based on that history, I trusted the company and purchased fencing for my new property.A few months ago, I purchased fencing for one side of my property. I was told this particular fencing was in stock and did not require a special order, and that the additional fencing needed to complete my project would be held for me. I provided the requested measurements and have written communication from the company confirming that I could pick up the additional fencing.After receiving no response, I went to the company prepared to pay for and pick up the remaining fencing. I was then told they were no longer selling fencing at retail and would not provide the fencing I had previously been told was available. This contradicts their written communication and leaves me with only one side of my fence completed.The fencing is an unusual type that I cannot reasonably purchase or match from another retailer, leaving me unable to complete my project.I attempted to resolve the matter, but the employees I spoke with were rude and unprofessional. When I asked to speak with a manager or someone in charge, I was told there was nobody else available and that everyone else had been fired. No reasonable effort was made to resolve the situation.If this matter is not resolved, I will be taking them to small claims court.

2026-08-20T15:30:32.294Z

Absolutely incredible team! Very respectful, communicative, and open to any questions I have to ensure what I am paying for is secured. Would highly recommend anyone in Central Florida that is looking to bring life to their homes to give these guys a call!

2026-08-19T21:47:53.173Z

Felix installed my fence and did a wonderful job.. im very pleased with it. it looks great... hes a hard worker and i wanted to give him thumbs up for a job well done... thank you.

2026-06-26T13:06:01.127Z

They were great in every aspect. I would purchase again and again. The staff at the business are great!!

2026-06-23T14:08:27.654Z

We hired this company through a recommendation from Lowe’s, as they were one of the contractors recommended to us as Lowe’s credit card holders. Because of that recommendation, we felt confident moving forward with a nearly $14,000 fence installation.Less than a year after installation, we began noticing that our large double gates were tilting and sagging. We reached out with photos at the time but never received a response.Over the years, the problem continued to worsen despite replacing the wheels and adding additional support in an effort to keep the gates functional. The gates have now deteriorated to the point that they require complete replacement.We recently had three separate fence professionals inspect the gates, and each expressed concerns regarding the original gate design and support system. When we contacted the original installer hoping they would stand behind their work or offer some assistance, we were told the gates would need to be replaced.The most disappointing part of this experience has been the lack of communication when concerns were first raised and the lack of support now that the gates have failed. A major investment like a fence should last significantly longer than a few years before requiring thousands of dollars in replacement costs.We chose this company based on a trusted recommendation and expected a much longer-lasting result. Unfortunately, that has not been our experience.

2026-06-22T15:17:42.409Z

2026-06-09T19:14:49.357Z

I recently had a vinyl fence installed by this company to replace an old wood fence and am very happy with the results! Everyone was professional every step of the way. Randy was great and helped me figure out what I needed initially.Michele answered questions I had and was very helpful every time I called.The installation crew did a wonderful job taking down the old fence, putting up the new fence and cleaning up afterwards.Adam went above and beyond before and after the installation of the fence to make sure everything went well and that I was satisfied. There were a couple of challenges along the way, but he helped navigate through them, had solutions for those challenges, and even finished the job himself by completing a final request that I had afterwards!I highly recommend this company and would hire them again for my fencing or decking needs.

2026-05-20T15:35:22.357Z

Leon was great at getting me set up with the material I needed. Cecilia made sure I was loaded In Less than 20 minutes.

2026-05-06T22:35:43.367Z

Randy Taylor was super accommodating by following the job from start to finish🤩And the craftsmanship from the talented crew was great as well!!!

2026-05-05T21:01:40.749Z

They did an amazing job on our fence! Our family absolutely love the look of it and the security of keeping the kids and the dogs in the yard at all times. Thank you for making this dream a reality. I would highly recommend this company to anyone and everyone.

2026-04-22T23:48:36.029Z

Randy was honest and easy to work with in what I was looking for. The fence looks great

2026-04-21T23:39:27.973Z

Lifetime fence was a great choice for us. Our old wood fence blew over in a storm so we called a couple companies, Randy Taylor was the first to call us back and set an appointment! He called personally and made the appointment versus the other companies with a call center and being cued out a week or more for an estimate. Randy was friendly and knowledgeable and made us a priority, they were able to install within a week and had the best quote! I recommend 10/10,

2026-04-21T02:47:37.355Z

OMG ! I just love my new Lifetime Fence , because the Salesman Randy was outstanding selling me.the best product and service with amazing price that I can truly afford. I told all my family and freinds about my wonderful purchase and they willing to get one too

2026-04-21T00:51:35.024Z

Our Salesman was very nice and helpful, Thank you Randy!

2026-04-21T00:38:26.626Z

Great to deal with, laid back, honest and quality work. Randy was honest and not pushy. Felix the installer never stopped working and constantly asked me if I approved of his work.

2026-04-21T00:29:28.728Z

Amazing, very professional team of workers.Really enjoyed the interaction and results from initial telephone conversation to final results of the fence itself. Randy is very personable and great to work with. Thank you for a great, beautiful piece of art. Really appreciate it.

2026-04-20T01:35:13.060Z

I was very pleased with the cedar fence that Lifetime built around my yard. The team of four men completed my fence in one day doing a super job. I had other estimates but am glad this crew did a good and efficient job. Highly recommend.