Excellent service. Mike was prompt, polite, and most of all knowledgeable!! He immediately diagnosed the problem, adjusted what needed adjusting and made good suggestions for future use I congratulate the firm for such a great hire. Less

My disposal was not working. It turns out all I had to do was press a reset button. It would be nice if when you called in with a disposal problem they suggested to try pressing reset. It cost $80. The technician was nice. Less

Jays plumbing saves the day again! We needed our sewer rodded and dirty water was backing up into our basement sink. I could hear the effort needed to get through the blockage but they didn’t give up — thank you Mike and Dan, you are amazing!! Less

Our tech Dan came to check our water heater. He was able to get the pilot back on and provide info on maintenance and when to look at replacement in the future. Dan was very cordial and respectful and I greatly appreciated his help. Jay’s also responded same day to our issue. Will be looking to use them again in the future. Less

I had a very good experience with Tim’s service. Price of service call and sump pump replacement were communicated before service call was scheduled. Bottom line issue was that I screwed up and forgot to do seasonal shift of moving from underground drain (which will freeze in winter and create blockage for sumppump) to above ground drain pipe which won’t freeze. So, underground pipe froze and blocked sump pump. Tim worked through options collaboratively and we agreed to cut outside pipe to determine where freeze points may be and replace sump pump as previous was ten years old. When work was done, things still weren’t working as expected implying that there was more ice blockage in pipe behind wall. We decided to trust nature to melt ice over time allowing things to work. A couple of days later, blockage naturally cleared and all working as expected. I’m glad to have new sump pump and new piping (where replaced) as well. And that I felt no pressure to commit to any proposal Tim offered. Thanks Tim! Less

Our plumber Tim was very courteous and resolved our issue promptly. Jay’s has never failed to do the job quickly and professionally when we need plumbing help. Less

A Trusted Neighbor that consistently handles plumbing issues flawlessly and at fair prices. Specifically, a water heater that decided to retire in the middle of showers. Handled at normal service rates, eith what felt like an emergency response time-frame. That was clearly communicated by the whole Team Jay's as we went thru my soapy scenario. Our technician, Master Plumber Mike W. was a pro in every regard, handling the job in outstanding order- an extra 5 stars for having a total pro on time, with everything needed, a honest quote and to spec or better work, leaving a properly cleaned up workplace. Less

I would like to thank Jay’s Plumbing for their quality service they have provided to (2) of my properties. I continue to look forward to bringing my projects to Dean as he was knowledgeable and gave me estimates in a reasonable time and the job was done in a timely matter. Thanks again! Less

Jaden is very knowledgeable and attentive. He set expectations for work and cost and did not go over. More work needs to be done, but since I'm "between jobs", he agreed to sending me pricing for when times are better. I will use Jay's again. Thank you Less

Highly recommend! Website is easy to navigate. Making the appointment was easy, professional and pleasant. Our technician Taylor was excellent! He performed a review of all plumbing under their annual preventive care program, which included our tankless water heater, sump pump, toilets, shower, facets (inside/outdide), washing machine hose, filters/cartridges and more. Taylor was professional, polite, and thoroughly reviewed his findings and recommendations. Thank you! Less

DO NOT DO BUSINESS WITH THIS PLACE!!! THEY WILL TAKE YOUR MONEY AND WHEN THEY CANT FIGURE OUT THE PROBLEM THEY BLAME THE CUSTOMER... SMH. Spent about 8 grand and had you guys come out multiple times and you never fixed my issue. you had me rod the system, clogged up again a month later. Then you say we need to power flush the system.. Did that and it clogged up again a month later. Then you have us dig up the sewer and you supposedly fixed the problem after that. 2 months later same problem. Then you have the nerve to say me and my customer's are flushing stuff down the toliet that shouldn't be flushed.. Smh. 17 years I've been here and never had an issue. Jay was a friend of mine and I thought of you guys right away when I had a plumbing issue. Boy was that a mistake.. UPDATE: I had a different plumber look at my problem and he figured it out in about 2 hrs. The pipe going from my building to the outside is collapsing. Took me outside and showed me on the camera. You guys came out MULTIPLE TIMES and never figured that out.. Smh Less

Very easy to get an appointment. Knowlegable & very pleasant technician was sent out & he completed the jobs & was very neat, clean & resoectful of my property. Less

Great experience with Jay’s plumbing and especially Taylor. We had a bidet toilet installed and it went great with his skills and patience. We also took Jay’s up on their partner electric firm for a project. Less

Colin went above and beyond. We had a unique problem and he quickly assessed the problem and architeched a solution on the fly. His exeprtise showed not only in the reaults, but also tbroughout his time onsite. Less

Tim was wonderful! So helpful, informative, and made sure I fully understood what repairs needed to be done making sure he answered all my questions and providing me with all the information I asked for. Less

Have a Navien tankless hot water heater. These guys are listed as a certified tech so when my water started to go from hot to luke warm for no reason, I called them. They came out and worked with Navien to diagnose the issue for which the part was under warranty. $70 for the diagnoses. Then quoted and charged $366 to come back out and replace the part. 4 years later, same problem happened. Not Jay's fault, the part was faulty again. However, in getting upset that I may have to pay $435 every 4 years, I did some digging. Only reason I give 2 stars and not 1 is because the tech wrote down exactly what the issue was... faulty check valve. I went online, the part is $7. Youtube has several videos on how to fix this, it is literally a 15 minute fix!!! So they charged me $366 for 15 minutes worth of work. I did it myself the second time around and it was so easy to fix. I called to speak with someone on why they charged me so much, the CSR looked up my account, had the details of my last visit, and said a manager would call. Surprise, surprise.... nothing. Had they charged a reasonable price for 15 minutes worth of work, or owned up to ripping me off and offered to fix it the second time since they charged me double the first time, I may have called them out again and considered for future work. Now recommend that anyone who needs their tankless fixed stay away! Less

Great reliable service, very helpful. Danny L. quickly got our toilet fixed and back running reliably. He was able to help solve a few other plumbing issues in our other bathroom and we’ll have him come back to fix. Thanks so much! Less

Taylor came out within 24 hours for my dripping faucet. He was very professional, offered a few options without trying to up-sell anything, and completed the job quickly and efficiently. Less

The technician texted he was on his way, arrived on time, very professional, asked what the problem was. Inspected the problem. Explained in full detail what needed to be done, what needed to be ordered, how much the work would cost. Then asked if I understand the job that needed to be done and if I understood, what the cost would be to fix the problem and asked if I wanted to proceed with fixing my plumbing problem. Amazing!!! Less

Danny did a great job. He explained everything to me very well. The work was done in an excellent manner. Clean. Quick. Saved me from a real problem. Much appreciated. He is a valuable asset to your organization. Less

Jaden came out as an emergency call. He quickly got the job done. He was polite, professional and informative, letting me know what the problem was I would use this service again as I had called 6 plumbers and no one was available at 11 at night. Thank you. Less

Taylor A, did the job he was hired to do, stop my leak and replace my garbage disposal. These guys really need no praise because you expect a professional job based on their training. He did what he was expected to do. Less

Jaden was excellent. Gave me all the information up front including his expected effort and cost. He was our hero, coming late on Friday right before the long holiday weekend. Less

Tech (Danny) got to my home like 45 minutes ahead of schedule. Very meticulous in doing the job, (installed tub diverter), Cleaned up after the job. Pleasant work attitude. Definitely would use again. Less

I’ve used Jay’s Plumbing for various things over the last 5-6 years or so. From the person who schedules the appointments to the technicians themselves, I always felt like their customer service was very good. They are upfront about what the issue is and possible options to fix (if there are options) and the pricing before they start the service. They’ve always been on time or early. Ultimately, when they fix something, it stays fixed. I haven’t had any repeat issues. Less

For some reason my review on Jay's Plumbing website haven't popped up. I guess they didn't like it. I put a second addition on my house back in 2008 and Jay's Plumbing has done a plumbing for this project. The first problem they haven't installed a seal around exhaust vent on the roof, first rain, there you go get a water inside of your house. Second, sewer stack wasn't properly connected to the existing one and again, I had a leakage. But main complaint after all this years passed, HOW could you hang a water supply pipe on outside bare wall without insulation??? All those years I had my humidifier running, means I had water running through pipes almost non-stop. This year during coldest week (which is a last week) I shut it off due to problem the moister in the house and it was collecting on the windows and getting ice at the bottom of my windows. I shut my humidifier off and the same night I had a frozen pipe. After investigation I found frozen spot in the pipe hanged on the bare wall. HOW??? I lost a day from my job to restore water supply. Maybe I should call this guys to fix a problem they crated back in 2008? Another thing, during construction guy fixed some problem on existing plumbing without even notifying I will be billed for it. I hate to write negative reviews, never do this, but this time I am so frustrated. Less

Update: Jay's response to this claims the phones were down and they are contacting me which is a lie. No one has reached out to me or stopped by the house they trashed. They are just saying this to try to look better to make it look like they care...they do not. And if the phones were not working then how was I able to speak to someone each time I called and each time I was told Ashley was in a meeting and would send you a message. Was the internet or cellular service down too? We called Jay's Plumbing for a clogged drain next to a toilet. The adjacent tubs had sewage water mixed with drain cleaner backed up. The shower had 3" of standing sewage water. George, who arrived in a 24/7 Plumbing truck, which by the way shares the same license as Jay's, formally located off Ogden Avenue in Downers Grove, said he would have to pull the toilet to get a camera in the line. George was informed there was a significant amount of drain cleaner in the drains and tubs in our attempts to fix the problem. At no time did George caution us on any potential problems as a result of pulling the toilet. 10 minutes later, he pulls the toilet and does not siphon the sewage water out of the adjacent backed up toilet and tubs and floods our bathroom and downstairs. I immediately called Jay's and asked for a supervisor to go to the house. I was told, "everyone is in a meeting." We spoke to a "supervisor" later on George's phone who said no one was available to come out and someone would call us. George reset the toilet and left saying, "I'll let my office deal with this." He had to use our own bath towels to clean up his mess but left when our ceiling was still leaking and we were left to clean it up ourselves. Our property sustained significant damage. We lost personal property damaged from the sewer water mixed with drain cleaner and have a damaged ceiling. We have called eight times asking for Ashley (Ellis), the "supervisor" to call us back and have repeatedly asked for the insurance information. All of our calls have been ignored. This occurred over two weeks ago and we have still received nothing from Jay's and/or 24/7 Plumbing. After this incident, we spoke to someone else who used Jay's and learned the same pattern of company response to a problem. Less

1.) Prices are sky high for simple job. $389 for changing a faucet and $150 for changing angle valves. I was able to DIY both jobs in less than an hour. 2.) Plumber could have been polite. Someone else commented they were talked down and I concur. Less

Bob was kind, knowledgeable, helpful, and very reasonably priced. I was able to get same day help and it could not have been easier or gone smoother. I am extremely pleased and will 100% use their services again in the future. Highly recommend. Less

We have used Jay’s for years. Something happened when it was sold. We have never been talked down by a business before. Expensive, rude, condescending, and unwilling to stand by their work. Be aware this is no longer a company of integrity. They are simply awful. Less