2026-06-11T03:34:34.806Z

These folks know their stuff and are helpful.

2026-06-10T18:01:45.423Z

We purchased our Caldera Kauai hot tub from Terry, who was great to work with. He was patient and very knowledgeable, helping us make a great choice. Benjamin came out for our orientation and after hearing the benefits of a salt/ozone combination we decided to have him convert our tub. We also joined the Valet program for regular maintenance. We’re so excited about spending many relaxing hours in our new hot tub!

2026-06-09T00:03:21.694Z

I bought my hot tub nearly five years ago, and Ben has been to my house a few times to service the hot tub and replace defective parts. As always, Ben seems almost too good to be true. He is responsible, knowledgeable, competent, enthusiastic and friendly. This time my controller was dead, and Ben made sure that it was covered by the warranty. The Hot Tub Store is lucky to have Ben and should do everything possible to keep him happy.

2026-06-03T02:35:13.206Z

So far so good! Terry has been Awesome from the first phone call through to the purchase, and after. I am someone with quite a few questions and Terry had no problem answering all of them for me, and in doing so giving me peace of mind for my purchase. Thank you very much, Terry

2026-05-29T20:55:05.825Z

We just had our Hot Springs Vanguard hot tub delivered, and so far the experience with this store has been truly white-glove from start to finish. It began with Nick, who was incredibly responsive and attentive to all of our questions, and continued with Benjamin, who is probably one of the best salespeople I've ever met - largely because of his genuine enthusiasm and care for both the product and the customer experience.We originally had no intention of signing up for the monthly service plan, but after Benjamin thoroughly explained the benefits and value, we ended up opting into every available service. Would highly recommend these guys!

2026-05-28T18:24:11.950Z

Terrific experience! I purchased the Rhythm, had it installed, now so happy to have the monthly service started so that enjoying the tub is easy and not a worry at all. Everyone at The Hot Tub store has been amazing to work with, honest, and informative. A great experience! Benjamin and Terry have been an amazing source of answers to my curiosity and kind in answering questions, I can't thank them enough!

2026-05-23T01:21:21.910Z

Very good experience, start to finish. Terry in sales and Benjamin in service were great!

2026-05-23T00:01:02.279Z

We love our new Caldera Tahitian saltwater spa!! Nick Cuevas was super knowledgeable and helped us find the right spa. Benjamin Williams did a great job teaching us how to maintain it. Excellent experience!