2025-12-26T22:37:32.816Z

We wanted a hot tub for our backyard landscaping project in the city of Sonoma. We talked to friends who had purchased a "Hot Springs" tub from Terry at "The Hot Tub Store" in Santa Rosa. We met Terry, a pleasure to work with, knowledgeable not pushy. He answered all of our questions and then some! We left knowing more about hot tubs than we ever thought to ask. He invited us to try the saltwater tub that we were interested in, the Limelight Collection, Flair Tub. We purchased it and that's when the 5 star experience really began. Benjamin, the field management tech came to our home for an operation and maintenance orientation. He found the tub was not heating as our electrician had improperly wired the tub heater. Ben traced the problem to the tub control panel and corrected the issue on the spot.We were so impressed with the service that we purchased a maintenance contracted with "The Hot Tub Store" and have been enjoying our tub trouble free for over a year.Lastly; kudos's to Brian from Ben's maintenance crew who has been our very polite, professional, and knowledgeable monthly maintenance tech. Tom & Gretchen Petersen

2025-12-18T22:45:57.168Z

The Hot Tub Store deserves every one of these five stars. We purchased an Endless Pools swim spa with swim current, underwater treadmill, aqua bike, jets, and Bluetooth speakers… and it has been absolutely amazing! We use it six days a week.The swim current and treadmill are Bluetooth-connected to our phones, and I programmed an interval workout that automatically adjusts pace and timing. I swim about a mile every other day and then hop on the aqua bike. My husband uses the treadmill every other day. The whole setup works seamlessly.Before buying, we put a deposit on a different swim spa and assumed they’d be comparable. They weren’t! The Endless Pools swim current is smooth, wide, and beautiful to swim against. The other brand felt like swimming into a hot tub jet—lots of bubbles, choppy water, not enjoyable. The difference was huge.My advice: actually get into the spas in the showroom before deciding. The feel of the swim current matters more than you realize. We are thrilled we chose Endless Pools and so grateful to The Hot Tub Store for helping us get there. Highly recommend.

2025-11-26T15:59:13.109Z

I have had THE BEST possible experience working with Terry Rich in Santa Rosa. Terry was super helpful, knowledgeable and gave a perfect recommendation. We love our spa! It felt more like Terry was a friend in the business looking out for me rather than a high pressure sales person like I’d met with at a different store earlier. I could go on and on about Terry Rich! If you are seriously considering a spa, go talk to Terry and you’ll experience for yourself!!

2025-11-13T07:24:16.096Z

We bought our 2nd hot tub from the Hot Tub Store many years ago. A second cover was delivered and installed this morning. It looks great. The tub is great. The people at the Hot Tub Store are great. We live some distance from the Santa Rosa store and need to have appointments set up well in advance. Michelle in the service department is truly a pleasure to work with, and all of the service crew members we have met, Brian, Ben, and Daniel, have been knowledgeable and helpful.I'm adding to this review today, NOV 12, 2025.1. We had some great service a few months ago involving a water leak and a needed water heater. This work was completed very satisfactory and our technician was also able to repair 3 non-working moto massage jets in the tub.And then today, three fellows from the Hot Tub Store came to our house on the North Coast to install a new hot tub cover. The guys were all great, The head man was particularly helpful. The crew arrived when expected and were done quickly. I was very impressed by the service and the reliability of the crew.I can again recommend the Hot Tub Store for parts, repairs, service work, anything that you might need done for your hot tub. The men all knew what to do, and the work was done promptly and correctly. My family will be happy and proud to call upon the Hot Tub Store for service or repair in the future. The help from Monique in the office is very much appreciated as well.

2025-10-30T19:58:47.954Z

We had the pleasure of purchasing our new Caldera Kauai hot tub from the The Hot Tub Store in Santa Rosa. Terry, our salesperson, was informative, patient, and helped us find our ideal tub. He continued to be a friend and asset to us throughout the sale and all the way to the tub install--helping us find an electrician and giving us resources on properly installing the tub. When Terry was out, the the other folks at the store were great at answering questions as well.This is actually our third Hot Springs Tub, but the first that uses Hot Springs/Caldera's Freshwater Salt System. Because the set up is a bit different for salt systems, Terry strongly recommended we get a backyard orientation and support around the first fill and getting the tub ready for use. We are glad we did!Benjamin (also with The Hot Tub Store) came out to the house and literally gave us a perfect education on our new tub, set it up with all the needed chemicals, and explained everything to us in an easy to understand way. For the first time in my many years of owning a hot tub, I felt I had a knowledgeable ally in helping me maintain and enjoy our tub.We appreciated the support Benjamin offered so much that we agreed to give the Hot Tub Store's monthly valet service a try. With this service, and our salt water system, I literally have to do nothing for our tub other than sit in it and relax.I have nothing but good things to say about The Hot Tub Store and the Hot Springs products they carry. I have counted on them for decades with only the best of experiences.

2025-08-24T00:47:13.259Z

I have been enjoying my salt water hottub for over a year now and very grateful for it! The purchase experience, set up, continued support with questions afterwards was first rate. Once I had made my decision, Terry worked with me to facilitate the delivery timing around my travel schedule. Terry is tremendously helpful, patient, knowledgeable, and welcoming! The hottub has been super easy to maintenance (i do it myself) after a very thoughtful training at install by Ben. I highly recommend Terry and the team at the Hot Tub Store. I love my hottub and relaxation it bring me!

2025-08-22T18:18:27.075Z

⭐⭐⭐⭐⭐I had such a great experience at The Hot Tub Store in Santa Rosa! From the moment I walked in, I felt welcomed and never pressured. Terry Rich helped me, and he was absolutely wonderful to work with. He’s personable, friendly, and really takes the time to listen to what you’re looking for.Terry answered all of my questions with patience and knowledge, making the whole process easy and stress-free. It’s rare to find a salesperson who genuinely cares about making sure you get the right fit for your needs rather than just pushing for a sale… but that’s exactly how Terry works.If you’re thinking about getting a hot tub, I highly recommend stopping by The Hot Tub Store in Santa Rosa and asking for Terry Rich—you’ll be in excellent hands!

2025-08-15T18:14:52.775Z

Terry Rich came to our house in Guerneville, looked at the site we'd chosen for the hot tub and went over our options, as well as preliminary work we'd need to do. He then guided us every step of the way, making sure that the process went smoothly. He continues to check in to see how we are doing (we love the tub)! I'd highly recommend Terry and The Hot Tub Store for such an important purchase!