2026-09-04T01:23:19.704Z

I had such a great experience with Daniel C. at The Hot Tub Store! I had to cancel my orientation appointment at the last minute yesterday due to an unexpected delay with my electrical installation, and Daniel was kind enough to fit me back into his schedule today. I really appreciated him accommodating me on such short notice!Daniel was super friendly, knowledgeable, patient, and thorough. He took the time to walk me through my new Hot Spring spa, explain how everything works, and answer every question I had. I never once felt rushed.I was especially grateful that Daniel recommended adding an ozonator. I had one in my previous Hot Spring Bengal spa and didn’t realize my new spa didn’t come with one. I was so happy to learn that Hot Spring still offers it, and thanks to Daniel, I’ll be adding one to my new spa!He also sold me on the monthly valet service, which means my ongoing maintenance is going to be incredibly easy—exactly what I wanted!Daniel made the entire orientation enjoyable and gave me confidence that I’m going to know how to enjoy and care for my new hot tub. Thank you, Daniel, for going above and beyond and making my orientation such a great experience! I highly recommend him!

2026-08-03T20:47:30.587Z

Called on a weekend just to get some pricing and ended up talking to Greg the owner. From the first conversation until months after the delivery of my hot tub I have had nothing but excellent service and excellent experience. The company has multiple people that are there when I text with questions. They have a wonderful concierge service that helps you learn about how to care for your hot tub once it's installed. There's no hesitation when I am confused or concerned about something I need to do with my hot tub. I will always go back to the hot tub store and Greg and his team. Thank you so much guys!

2026-06-30T00:01:00.626Z

Dan is the best!! He is knowledgeable and helpful with all the Hot Tub Store’s products. Dan always has all the answers to my questions and can help you to decide on the best product for you. I’m so glad I found him and the Hot Tub Store when I was looking for a hot tub and swim spa!!

2026-06-15T20:50:35.181Z

I went to the Hot Tub Store in Folsom with a specific sized tub in mind and a specific price. It was hard to meet my desires but Patrick went through all the information and showed me a lot of tubs. I was not ready to adjust my goals and after a few weeks, thinking I would not find one, he called. He found exactly what I wanted and I bought it. He never gave up and now I have the perfect hot tub which I use everyday. In addition, after my tub was delivered Christian provided an orientation and showed me how to administer the chemicals etc. the folks there are just very knowledgeable and professional. The Hot Tub Store in Folsom is the place to go.

2026-06-09T17:58:55.405Z

I made my career in advertising, so I'm not an easy sell. But I am sold on the Hot Tub Store. Everything from sales and orientation to installation (in a driving rain storm) and ongoing support has been top-level. If you want to get your hot tub right, give these guys a visit. You won't be disappointed.

2026-05-27T03:15:06.372Z

Great Sales Team, but Post-Sales Support Falls ShortThe initial sales process was positive—the team was helpful, knowledgeable, and made purchasing the spa an easy experience.Unfortunately, the positive experience stopped once the spa was delivered. When I ran into trouble setting everything up and reached out for guidance, I found it incredibly difficult to get the post-sales support I needed. After multiple frustrating attempts to get assistance from the store, I ultimately had to give up and seek help from an outside source to finally get it up and running.

2026-05-25T16:48:35.069Z

They’re the best!

2026-05-05T17:48:52.710Z

First time in 5yrs of ownership, my Hot Springs spa sprung a leak. Called The Hot Tub Store who quickly arranged for a service appointment.Rainy, cold day… fully expected a cancelation/reschedule call. Nope.Benjamin called to talk through the issue and proactively assure that the service truck was stocked with materials that may be required to complete the job.Both Benjamin and Chuck showed up on time and were extremely professional and courteous.Their experience was evident immediately - not only did they quickly isolate my leak (which I’d have never found), they also addressed some other lighting issues I didn’t even know I had. They also assessed my tubs chlorination levels and gave me some excellent feedback.Could not have been more impressed with both gentlemen. Benjamin and Chuck’s performance and that of The Hot Tub Store Service Dept. was outstanding.