M&M Plumbing Heating and Cooling
2026-09-03T18:21:28.891Z
On Good Friday, when I came home from evening service, I noticed that my sump pump had stopped working and that my crawl space, where my furnace is located, was filling with water. I had purchased a larger sump pump earlier in the day due to the amount of water in my yard.To make a very long story short, Kasey was at my house twice to help get/keep water out of my crawl space (his return visit was not due to anything he did, or didn’t do, it was the continuation of the situation).The first time Kasey was at my residence was approximately 9:40pm. The second time was approximately 2:30 am.Each time he was kind, professional, provided short term and long term solutions to a home repair that is honestly, a bit overwhelming to consider.Before Kasey left, he offered heaters for my home and an explanation of what he had done on his visit.I was very happy to receive this survey. If I hadn’t, I was going to call his employer on Monday and let them know what an outstanding representative he is for their business.As a side note: I’ve never met Kasey before, this response is strictly about how he conducts himself, the knowledge of his profession and the respect he shows for customers.