2026-02-07T20:08:49.728Z

I can't say enough great things about Thrive. Every single person I've interacted with has been so accommodating, helpful, and genuinely just really, really nice. Whenever I need to change something, or reschedule, I just text Verity and it's never a problem. Milena, our cleaner, is fantastic. I really can't even articulate how great she is. We love her, our dog loves her. Our house looks amazing. I feel like there's some kind of wizardry going on because I could legit clean for an entire day and it still wouldn't look like this.

2026-02-06T05:52:31.058Z

This cleaning service fell well below professional standards. Nothing close to what they claim.The cleaners arrived late and, once on site, worked slowly and inefficiently. Basic tasks that are standard for any professional cleaning—such as changing bed sheets, emptying trash, drying bathrooms, and completing a thorough kitchen clean—were either missed or required repeated direction. They were unwilling to even change sheets at first and said it wasn’t included in their time! First time I ever heard that in all my years of getting cleaning done. Nothing requested was “extra”; all expectations were consistent with a normal cleaning service.The work allocation was poorly managed. One cleaner handled most of the actual cleaning while the other focused on minor tasks, rather than both working together on high-effort areas like bathrooms to complete the job efficiently. As a result, the service took significantly longer than reasonable for a home of this size.Despite being provided with full property details in advance, the company failed to staff or time the job appropriately. Slow or inefficient cleaners and inaccurate time estimates are operational issues that should not be passed on to the customer which is what happened here. They inaccurately timed the job and then made me feel like they are doing me a favor for the extra time put in.The quality of the cleaning itself was inconsistent and incomplete. Trash was left behind, bathrooms were not properly finished and dried, and the overall result did not meet the standard of a professional clean. I had to supervise and prompt throughout the service, which defeats the purpose of hiring professionals.In addition, the pricing and communication were completely misleading. The service was marketed as a flat-rate cleaning when I spoke to Ben the first time, yet time tracking and incremental charges were introduced later by Vereity which showed inconsistency and unprofessionalismMore concerning, the cleaners damaged my food crusher in the kitchen during the cleaning. Despite clear evidence that the damage occurred during the service, the company refused to take responsibility or offer compensation. As a result, I am now forced to bear the cost of repairing damage caused directly by the cleaners.Given the lateness, inefficiency, incomplete cleaning, misleading pricing structure, property damage, and refusal to take accountability, Thrive should be grateful I even paid for the sloppy service. Working with Verity was not pleasant. First she inaccurately estimates time, then she constantly kept reminding of extra charges if cleaning went over an hour and a half. All she seemed interested in was trying to get extra money out from the service vs focusing on trying to make a new customer feel comfortable and satisfied. DO NOT recommend them at all!

2026-02-03T19:54:40.106Z

Thrive cleaners have serviced my place a few times now, always extremely receptive to feedback, on time, they send a text when the cleaning team is near by and wrapped up which makes planning time away from home (especially with my pup) smooth and seamless. I’m always happy to come home after they’ve been there!

2025-12-07T00:00:00.000Z

AMAZING SERVICE! Two people came to clean up our townhouse today in Concord, and we couldn't be more satisfied..ESP for the price! The gentleman and young lady who came today ended up staying until the sun went down and couldn't have been more thoroug, not to mention extremely professional and kind. We are looking for a good maid servic, and out of the 3 that we "tried out" you guys win hands down. Great service, awesome results, friendly workers, and VERY reasonably priced, ESP for the quality of the work. You absolutely will be hearing from us again. Thank you both very much! Now I'm excited to have the mother in-law over to run her finger across our hutch expecting dust, just so I can smirk! P.S-to the gentleman that tackled the dog hair COVERED staircase-I know you used your personal vacuum to do so and if our staircase ruined your vacuum I def witnessed and can attest to that and I'm all for your company purchasing you a new one! lol thank you again for your service and time.

2025-10-26T13:07:23.043Z

The process to schedule was super smooth with great follow up before and after. Ashley’s attention to detail and hard work is greatly appreciated. Great feeling to have a living space that is next level clean. Will 100% work with Thrive again.

2025-10-20T15:22:53.738Z

Sabrina M was great! She arrived early, asked what areas to work on first and was every efficient. At the end she asked if there were any other areas I’d like cleaned or anything I wasn’t satisfied with. Also loved the text messages informing me she was on her way, then of her arrival, and another when she was finished. I would definitely recommend this cleaning service!

2025-10-16T21:56:49.738Z

This was my first time using Thrive Cleaners, and I couldn’t be happier! They arrived right on time, were incredibly professional, and did a fantastic job, every room looked spotless and smelled fresh. The booking process was simple and straightforward, and communication was great throughout. It’s clear they take pride in their work. I will definitely be using them again and recommending them to friends.

2025-10-09T22:14:37.293Z

Ben and the Thrive Cleaners team are awesome! Communication was clear from start to finish, and the cleaners were super polite and thorough. It’s refreshing to work with a company that really cares.

2025-10-09T19:20:08.179Z

We had a tight schedule for a cleaning we needed, and Thrive Cleaners really came through for us--super responsive communication, very efficient, and a great clean. Check them out!