Gregg Electric
Mohamad Sepehr Aienehvand
2026-09-14T23:13:36.976Z
I want to give credit where it’s due: Gregg Electric responded quickly when a tree damaged the power connection to our home. They accommodated us the same day, assessed the situation over Zoom, and the electrician who attended was respectful and completed the work. Unfortunately, my experience with the billing afterward was very different.Before proceeding, I specifically discussed pricing with their representative. I was initially quoted around $500, and after the Zoom assessment, approximately $700+, with the understanding that the final amount would depend on the technician’s assessment and materials required.I ultimately received a bill for $1,186.50, including a $960 charge simply listed as “Misc Service Residential,” with no breakdown.When I questioned it, I was told the $960 consisted of a $350 emergency after-hours call-out, $375 labour, and $155 materials. Those figures only total $880. After I pointed out the discrepancy, I was then told there was another $80 travel/material pickup surcharge that had been missed in their previous explanation.What bothered me most was having charges disclosed progressively only after I questioned the bill. I requested a corrected, fully itemized invoice, including a breakdown of the $155 materials charge, but despite their previously quick responses, I never received one.I have no problem paying legitimate emergency rates, labour, materials, permits, or properly disclosed surcharges. My issue is transparency. A nearly $1,000 service charge should not simply be labelled “Misc Service” and require repeated questioning to understand how it was calculated.I appreciated the actual service, but the billing experience significantly changed my impression of the company. If using them, I strongly recommend getting all rates, surcharges, and fees in writing beforehand and requesting a fully itemized invoice.