Beyond Pool Cleaning receives consistently high praise for its exceptional customer service, professionalism, and responsiveness. Customers appreciate the thorough communication, including detailed reports and images after each service, which enhance transparency regarding pool maintenance. However, there is a rare mention of a negative experience, highlighting potential gaps in knowledge or dedication. Overall, they are recommended for reliable and quality pool care services.
5
Jun 05, 2025
Hands down some of the best costumer service and technicians! Everyone I spoke to on the phone was so friendly along with Joe the tech who did the ins...
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Hands down some of the best costumer service and technicians! Everyone I spoke to on the phone was so friendly along with Joe the tech who did the install! I couldn’t be happier with the response time and dedication Beyond Pool Cleaning has. They didn’t try to upsell me and even told me that my current filter was actually too big for my pool and suggested a smaller filter. The install was fairly quick and the pool has never been cleaner! I even had some other issues with some broken and outdated piping and they were helpful with getting that repaired and replaced! Thank you again Beyond Pool Cleaning for the incredible service!
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5
Jun 04, 2025
Always on time. Stay on top of maintenance & provides heads-up on any addition maintenance/charges. Good communication. Always friendly. Easy to work ...
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Always on time. Stay on top of maintenance & provides heads-up on any addition maintenance/charges. Good communication. Always friendly. Easy to work with.
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1
May 21, 2025
UPDATE! Now the owner has accused me publicly of not paying my bill and then admitted via text that it was untrue. So add public defamation and false ...
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UPDATE! Now the owner has accused me publicly of not paying my bill and then admitted via text that it was untrue. So add public defamation and false accusations to the list of garbage these people are willing to do just to avoid any accountability!!I used to be a customer. Poor and unreliable service led me to cancel after just a few months in 2023. Guess who called me to tell me they were on their way to my home last week!!! I said DO NOT COME. A few days later THEY SHOWED UP ANYWAY!!!!!!They hold your personal information forever for any new tech that they just hired to have FULL ACCESS to!!! A random man showed up at my house and serviced my pool with absolutely NO PERMISSION and damaged my thousand dollar cleaner.Ashell and Trevor at Beyond Pool Cleaning don't care. They wont tell me who it even was that came to my house and damaged my equipment. They also have no intention of chaning their systems so this can easily happen again at any time. Random men showing up at my house whenever with no warning. Next i am filing a police report and setting up security cameras. Beyond Pools does not care about privacy, personal property, or safety.Next, the owner claims that it was just a weird coincidence that they “accidentally” called me and then someone showed up at my house and that it couldn’t have been them. Sure. Stuff like that happens all the time. Random people show up at your house to clean your pool that you’ve never seen or met before right after calling you saying they’re coming to clean your pool, but the two incidences are not related. Totally. Got some oceanfront property for you near Tucson if you believe that.
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5
May 19, 2025
Beyond Pool Cleaning has been very good about communicating with me on my pool needs. They work with my budget and give me options. In the past I had ...
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Beyond Pool Cleaning has been very good about communicating with me on my pool needs. They work with my budget and give me options. In the past I had dealt with companies that grow big and then treat with like a number. Beyond Pool cares. Lastly, they text me ahead of time so my big dog doesn’t accost the poor worker. I recommend them wholeheartedly!
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1
May 14, 2025
I used to be a customer. Poor and unreliable service led me to cancel after just a few months in 2023. Guess who called me to tell me they were on th...
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I used to be a customer. Poor and unreliable service led me to cancel after just a few months in 2023. Guess who called me to tell me they were on their way to my home last week!!! I said DO NOT COME. A few days later THEY SHOWED UP ANYWAY!!!!!!They hold your personal information forever for any new tech that they just hired to have FULL ACCESS to!!! A random man showed up at my house and serviced my pool with absolutely NO PERMISSION and damaged my thousand dollar cleaner.Ashell and Trevor at Beyond Pool Cleaning don't care. They wont tell me who it even was that came to my house and damaged my equipment. They also have no intention of chaning their systems so this can easily happen again at any time. Random men showing up at my house whenever with no warning. Next i am filing a police report and setting up security cameras. Beyond Pools does not care about privacy, personal property, or safety.
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5
Apr 24, 2025
Amazing pool company, they go above and beyond to make sure our pool is taken care of! I can text them anytime and they will respond ASAP. They alwa...
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Amazing pool company, they go above and beyond to make sure our pool is taken care of! I can text them anytime and they will respond ASAP. They always do what’s necessary to ease my mind about having and maintaining a pool! Not sure what I would do without Beyond Pool Cleaning!
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5
Apr 18, 2025
I am so pleased with the wonderful communication from Beyond Pool Cleaning. Our filter had problems, these folks made great suggestions with various p...
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I am so pleased with the wonderful communication from Beyond Pool Cleaning. Our filter had problems, these folks made great suggestions with various price options, they kept me up to date each step of the way. Always professional in their communication. The office manager Shell was great to work with. Thanks for putting service back in customer service.
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5
Apr 14, 2025
I am really happy with the Beyond Pool Cleaning service! Before I switched to beyond pool cleaning I had a lot of issues with my pool equipment and s...
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I am really happy with the Beyond Pool Cleaning service! Before I switched to beyond pool cleaning I had a lot of issues with my pool equipment and service provider. My pool would turn green weekly after they came, so I discontinued their service and started taking care of my pool myself for 3 years without any problems. Then I started having some challenges and found Beyond Pool Cleaning. They resolved the challenges I was having maintaining my pool and I have been more than satisfied with their weekly service.
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