Super sad to write this review. This is my favorite Mediterranean restaurant in Syracuse. The only thing I've actually ever gotten here is the Shish Tawook bowl, but it's just amazing. Today when I ordered it, the gentleman behind the counter misunderstood and gave me the platter. When I asked why there were no french fries, he called the gentleman from the kitchen in who had seen me come in and recognized me and remembered my order as the platter, and so that's what he did. In his defense, he did ask me, "Shish Tawook?" and I did say yes. It seemed simple enough to fix by adding the fries and charging me for the bowl, but the gentlemen charged me for the platter and then an additional five dollars for the fries. So instead of $16.50, it was $19.50. When I pointed out the error, he called the gentleman from the kitchen in, and then both of them argued that I had not said "bowl," (I had) and that me saying "yes" when the gentleman asked me the question meant that this is what I ordered. We're only talking about three dollars, and yes, I could just let that go, but it was more the principle of it. You would think they would just say, "so sorry, no worries, let us fix that." Especially for a regular customer who's never done anything but sing their praises. My rating is still pretty high, because the food is so good, and the service has always been so friendly, and I don't understand what happened today. Super sad about it. Less