DreamGuard
2026-01-26T18:41:43.030Z
Did you know your Hurricane Accordian Shutters need to be maintained yearly and WD40 is NOT the way to go? I learned my lesson after Milton.Sooo.I recently found myself in a stressful situation with one of my hurricane shutters stuck and in need of urgent repair. I could not open or close it, and one never knows when one storm will follow another. I was really worried that I would not be able to get my shutter repaired before other hurricanes threatened, especially since we are having such a busy season.The first company I called told me they did not repair shutters because they cannot get parts anymore. She said , “I do not thing anyone repairs accordions anymore.” That statement ratcheted up my stress. In retrospect, I am sure she was trying to sell me impact windows. But I do not want impact windows. I paid a lot for my accordions. They work great, and there is no need to replace them. The next company I reached out to could not come out until the following week and gave me a very high quote.I then reached out to Pacific Hurricane Shutters DreamGuard and I couldn’t be more impressed with their service. They responded THE SAME DAY, which was a huge relief.From the moment I called, Andressa, who answered the phone immediately, (most of the other companies had a machine that said they would get back to me), was polite and understanding of my stress and urgency. She booked me for the same day and clearly explained the cost of a service call. She sent the initial invoice quickly and followed up with the final invoice just as promptly when the job was complete. She later texted to make sure the job went well, which I think is a lovely touch and shows a company that really cares.When the team arrived, it was clear that this family-owned business values professionalism and customer satisfaction. Carlos, Percy, and Barbaro were not only quick and efficient but also incredibly friendly and approachable. They diagnosed the problem with my stuck shutter swiftly and fixed it with ease.What stood out to me was their thoroughness. They didn’t just stop at the immediate issue; they performed maintenance on all my other shutters and discovered a broken wheel. They promptly removed the shutter, replaced the wheel, and ensured everything else was in perfect working order. Apparently, one is supposed to maintain one’s shutters yearly. Now I know. And I asked to be put on a yearly schedule immediately. WD40 is not the answer. The wheels and upper tracks need more.Their price for all the repairs and maintenance was extremely fair and reasonable, which is always a concern when dealing with home repairs. The combination of their prompt response, professional demeanor, and fair pricing makes Pacific Hurricane Shutters- DreamGuard a standout choice.I highly recommend Pacific Hurricane Shutters- DreamGuard for anyone in need of reliable and efficient service. Their dedication to their work and their customers is truly commendable.