Siding Depot LLC
2026-04-17T15:42:10.227Z
I was looking for someone, anyone, to give me answers and information on Hardie board. I landed on the Siding Depot's que line and began a conversation with a lovely young woman named Emily. It didn't take us long to find out Emily had no way of helping me. She was in Georgia and I was looking for help in North Carolina. She apologized that she didn't have the information that I needed. I apologized for not being a customer for her. Emily then proceeded to treat me as if I was the VIP client. She was friendly. She was very kind. She was interested in my situation and wanted to help. Amazing! Amazing that in this day and time when customer service is usually based on how many you can move through in a certain amount of time this young woman took an interest in a stranger on the phone who could do nothing for Emily in return and helped her. Other companies need to learn how to give customer service like Siding depot's Emily treated me. Moving through numbers looks good on paper. But if you want to win customers and hold them, you spend time with them you find out their problems and you try to help it. As far as I'm concerned, Emily is the gold standard the highest bar OK maybe then that would make her the platinum standard but she's what every company out there once in a customer service agent I hope others not only siding depot, but other companies can learn from her example. That's why I'm posting this. Because when you are looking for answers, looking for help, and you can't find it where you are ...to know, someone else is taking interest in trying to help you and you aren't alone that makes a lot of difference. Thank you, Emily.