Paris Children's Dentistry
2026-07-29T00:36:28.883Z
Well I will be finding a new dentist for my family. Starts out with very poor scheduling skills. My family has been going there for 5 years. Always have a problem with him. When I scheduled for a cleaning and went to my appointment, I was treated like a new patient. Didn't realize why it was taking so long, I had to redo all my medical paperwork, they couldn't find my insurance. Finally , when I got to the back , they sent me for all these x rays thirty some x rays. The girl when she was almost done doing the x rays , she said , i'm so sorry you're having to do so many but this is what happens when we have a new patients. I told her I wasn't a new patient, she said we must have lost your files. I waited for the dentist over an hour. For a cleaning I was there for 2 hours total. Then I got the bill, they charged me for all those x-rays.Because my insurance pays only once in every five years for those type of x rays. Well , since they lost my file and treated me like a new patient , it never showed up that I had those x rays three years ago. They also charge me for fluoride which I never get and I always decline it. I talked to the office manager about it? She made up some excuse about how my insurance pays for the x rays and how it's coded. I asked if she could code it differently and send it again to my insurance company she said that would be fraud and was very rude. I told her I thought it was their fault that I shouldn't have to pay for those x rays and if she sent me a bill again , I was going to find a new dentist. Well I got a bill again so I won't be going back. They have way to many patients for one dentist and they cant keep there records straight. Maybe the scheduler shouldn't schedule existing patients as new patients.Thank you to Dr Scott for taking care of this matter! I appreciate you responding and trying to make things better. My grandson went in for a cleaning and absolutely loves you and your staff!