Elijah arrived for his first pool cleaning session today He made a great first impression. ! We look forward to a long and happy relationship with Sou...
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Elijah arrived for his first pool cleaning session today He made a great first impression. ! We look forward to a long and happy relationship with Southwest Pools.Thank you for responding when I need an experts help
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5
May 11, 2025
Troy was fantastic!
5
May 09, 2025
Workmanship was great! Highly recommend.
5
May 09, 2025
Showed up on time. Installed the new pool pump and adjusted pool setting. A bit pricey but good service.
5
May 06, 2025
As new pool owners we are pleased with Southwest Pool Services. Our pool guy Elijah is dependable and reliable. He has taught us a lot of pool stuff a...
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As new pool owners we are pleased with Southwest Pool Services. Our pool guy Elijah is dependable and reliable. He has taught us a lot of pool stuff and keeps our pool beautiful. He is knowledgeable and helpful. If we have a question or problem , he addresses it right away and no more problem. We just enjoy our pool every day.
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5
May 06, 2025
I had my pool redone and pool heater installed by southwest. Everyone and the work has been great!
5
May 01, 2025
Elijah is great! He keeps our pool in top shape and takes pride in his work. Personable, polite and very dependable.
5
Apr 30, 2025
5
Apr 24, 2025
5
Apr 23, 2025
Alex was amazing! He was patient and easily answered all of my questions and concerns. He also gave me tips in making things easier to remotely set th...
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Alex was amazing! He was patient and easily answered all of my questions and concerns. He also gave me tips in making things easier to remotely set the pool and spa that I would've never guessed could be done. Great job Alex, I appreciate your help!!
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5
Apr 23, 2025
5
Apr 23, 2025
High quality work done on time & at a fair price.
5
Apr 18, 2025
I was recently assigned a new pool technician, and his name is Eric. Eric is one of the best pool techs we have encountered at Southwest Pools. He i...
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I was recently assigned a new pool technician, and his name is Eric. Eric is one of the best pool techs we have encountered at Southwest Pools. He is conscientious, thorough and informative. His weekly pool reports are very detailed and accompanied with supporting pictures to show the work that was done. He monitors and records the work on our pool and shares with my husband what particular service he will be performing the following week, such as vacuuming, cleaning the filter, etc. Josh is also to be recognized. He is the manager for our area and is always responsive when we have questions. Tiffany in the front office and the customer service team replies promptly to any email I send. We have employed Southwest Pools to service our pool since start-up back in January 2024. They are experienced and professional, and I highly recommend this company.
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5
Apr 18, 2025
5
Apr 18, 2025
Salesman Josh was a wealth of knowledge. We have not yet had our project start but plan on using for pool mods, pricing very competitive.
5
Apr 11, 2025
Great service and polite techs! Would highly recommend!
5
Apr 11, 2025
Great service, great professionalism!
5
Apr 10, 2025
5
Apr 09, 2025
Troy was terrific . He took all the mystery out of our problems and fixed all of them !!Just a great job , thank you Troy !!
5
Apr 09, 2025
Had a great experience with their service and the provider. Was on time and patient with the service. Provided a comprehensive overview of the install...
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Had a great experience with their service and the provider. Was on time and patient with the service. Provided a comprehensive overview of the install and its operation. Went over several times to clarify any questions we had. Would highly recommend for any aspect of pool servicing. Awesome service and great informed technician.
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5
Apr 08, 2025
Great job! Efficient staff. Gets the job done. Great communication.
5
Apr 07, 2025
We were very impressed with Southwest Pools and their service technician Troy. He was a pool Jedi Knight, and knew everything about our equipment and ...
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We were very impressed with Southwest Pools and their service technician Troy. He was a pool Jedi Knight, and knew everything about our equipment and how to repair it! He had a strong customer focus attitude, and taught us things about our equipment that we didn't even know. For our future service needs Southwest will be our choice!
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5
Apr 04, 2025
I want to give a shout out to Josh, Tiffany and Lindsey in the office. They have been a pleasure to work with, and their customer service is exception...
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I want to give a shout out to Josh, Tiffany and Lindsey in the office. They have been a pleasure to work with, and their customer service is exceptional. I’ve had issues with pool companies in the past but these folks and the service technicians they lead are top notch!
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5
Apr 04, 2025
The quality of work is outstanding – my pool looks absolutely stunning, and they even took the time to ensure everything was perfect before leaving. T...
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The quality of work is outstanding – my pool looks absolutely stunning, and they even took the time to ensure everything was perfect before leaving. The staff was friendly and really went above and beyond to make sure I was satisfied.
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5
Apr 04, 2025
Thank you Troy. Excellent speedy job. Very knowledgeable. And thank you Theresa for getting me help quickly! I’m a regular now.
5
Apr 04, 2025
Best service, great communication!
5
Apr 04, 2025
5
Mar 31, 2025
Elijah works hard to be sure our pool is spectacular! He’s patient in tending to what we still are trying to figure out with schedules , etc. Gratef...
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Elijah works hard to be sure our pool is spectacular! He’s patient in tending to what we still are trying to figure out with schedules , etc. Grateful for Elijah and his work ethic and courteousness!
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5
Mar 28, 2025
Job is not done yet for the second visit do to bringing wrong materials but I have very polite customer service, hope it stays this way through out o...
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Job is not done yet for the second visit do to bringing wrong materials but I have very polite customer service, hope it stays this way through out our contract
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5
Mar 28, 2025
Troy from SW Pools was fantastic! He diagnosed the issue very fast, fixed it, and even removed old parts of our pump that previous owners added over m...
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Troy from SW Pools was fantastic! He diagnosed the issue very fast, fixed it, and even removed old parts of our pump that previous owners added over many years that were no longer needed.
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5
Mar 28, 2025
Only been out once but so far so good.
5
Mar 27, 2025
5
Mar 27, 2025
Elijah is an excellent pool technician! He is thorough, professional, and provides insight to all of my many questions. We are very content with him a...
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Elijah is an excellent pool technician! He is thorough, professional, and provides insight to all of my many questions. We are very content with him and Southwest Pools!
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5
Mar 25, 2025
My pool looks great and my wife is happy
5
Mar 17, 2025
Wow! Elijah and Alex T are the best! Our pool was cloudy and we had company coming. They came in between our service dates and got the pool looking sp...
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Wow! Elijah and Alex T are the best! Our pool was cloudy and we had company coming. They came in between our service dates and got the pool looking sparkling clean right away. Extremely satisfied and appreciative of their service. Customers for life! We highly recommend Elijah and his team and southwest pools!
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5
Mar 16, 2025
My pool was green. Now it’s back to normal with Elijah’s help. Great guy. Great company!
5
Mar 13, 2025
Elijah is our pool service tech and he has been great with noticing issues. He also does extra where ever he can to ensure our pool is in the best con...
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Elijah is our pool service tech and he has been great with noticing issues. He also does extra where ever he can to ensure our pool is in the best condition.
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5
Mar 13, 2025
Elijah has been doing an excellent job. Our pool is pristine blue and we are very happy with his service.
5
Mar 12, 2025
Elijah did a great job on my pool today, he is highly competent and customer service oriented. I look forward to him continuing to maintain my pool.
5
Mar 06, 2025
Elijah McMillan does an excellent job on our pool. The water is always crystal clear, along with the filter. He takes time to vacuum the pool and cle...
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Elijah McMillan does an excellent job on our pool. The water is always crystal clear, along with the filter. He takes time to vacuum the pool and clean the surface film. I have been with SW Pool (formerly AquaBrite) for 5 years and the pool has never looked this good. Keep up the good work.
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5
Mar 05, 2025
Elijah McMillan does a great job on our pool. The water is crystal clear, and the surfaces and nozzles are clean. It has never looked this good. He ha...
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Elijah McMillan does a great job on our pool. The water is crystal clear, and the surfaces and nozzles are clean. It has never looked this good. He has gone the extra mile to take care of us.
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5
Mar 04, 2025
They are very responsive as we start to rebuild our pool from Ian.
5
Mar 03, 2025
5
Mar 02, 2025
I highly recommend the SW Pools Team. They accommodated a rough schedule and did a great job. Hire them!!!
5
Feb 21, 2025
5
Feb 07, 2025
5
Feb 03, 2025
Elijah was wonderful. He did a great job, please don't change him, we want to keep him, very customer oriented
5
Jan 29, 2025
20 years ago our pool needed a new surface. Southwest Pools was able to work with our budget, and or surface lasted 20 years. It was time for a new ...
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20 years ago our pool needed a new surface. Southwest Pools was able to work with our budget, and or surface lasted 20 years. It was time for a new surface, and Josh did a great job in helping my wife an I, choose a Pebble Tec finish. The prep guy was very friendly, and worked hard to get the pool ready for Pool One, who put the finish on. The Pool One crew did a great job, and the pool looks amazing. The following week, Steve came out every day to brush the pool, add chemicals, and made sure the pool was working properly. Steve even braved temps in the 40's and pouring rain, to get the job done. We want to thank Josh, Steve, Pool One, and all the folks involved. The pool looks fantastic!
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5
Jan 24, 2025
SW Pools and Troy (tech) are awesome! Had to wait for part but was in constant contact until job was complete! Very professional and prompt
5
Jan 22, 2025
For many years we used a local pool company (Aquabrite) that was later acquired by Southwest Pools, which is a larger corporate outfit. But happily S...
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For many years we used a local pool company (Aquabrite) that was later acquired by Southwest Pools, which is a larger corporate outfit. But happily Southwest, with the local branch manager Josh, has maintained the feel of a much smaller company with a good touch with their customers. They do a good job maintaining the pool, but where they are really helpful is with the equipment maintenance. Our house on Fort Myers Beach got slammed with three hurricanes in two years, and Josh was on the ball each time to get the canal pumped out of the pool and the equipment replaced. We have recently left the Beach and bought a place (no floods!) where the pool equipment needed some updating, so we turned to Southwest again. Justin did a very professional job replacing the pump, filter and installing a salt water system. We are very happy with the folks at Southwest.
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5
Jan 20, 2025
Troy was extremely knowledgeable and solved the problem that I called him for! I was very happy with his service
5
Jan 20, 2025
Excellent service. Technician was extremely knowledgeable about the system. Actually found a leak I wasn’t aware of and fixed it.
5
Jan 18, 2025
5
Jan 17, 2025
Repair tech replaced pressure valve. He was courteous and explained thoroughly. SWFL need more workers like Jarreth.
5
Jan 06, 2025
They responded quickly and fixed my issue very polite and courteous a real pleasure to work with
5
Jan 01, 2025
Southwest pools renovated our pool deck and the inside of our pool to create an incredible up to date look. Josh was extremely professional in his st...
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Southwest pools renovated our pool deck and the inside of our pool to create an incredible up to date look. Josh was extremely professional in his step by step guidance through the process and Steve his crew did an amazing job - on time and our lanai space and pool were spotless upon completion . This process was such a positive experience from start to meting at our home , visiting their showroom to enjoying our new space Thank you so very much ! the Oneils
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5
Dec 27, 2024
More than happy with Southwest Pools. Troy the technician was honest and extremely helpful. Thanks again Troy!!
5
Dec 23, 2024
5
Dec 14, 2024
5
Dec 12, 2024
Our tech has been extremely conscientious, professional, and careful in treating our pool. We are very pleased with our tech and the company’s commit...
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Our tech has been extremely conscientious, professional, and careful in treating our pool. We are very pleased with our tech and the company’s commitment to service.
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5
Dec 09, 2024
5
Dec 05, 2024
5
Dec 04, 2024
5
Nov 29, 2024
Wanted to shout out Elijah from Southwest pools, he came by my house in Verdana Village to do a pool service. He vacuumed my pool, and made it look sp...
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Wanted to shout out Elijah from Southwest pools, he came by my house in Verdana Village to do a pool service. He vacuumed my pool, and made it look spotless. My pool has never looked so good. The next day my O-ring popped on my chlorinator. I called Theresa and she sent Elijah back to address it. He came back immediately and solved the problem. I highly recommend Southwest pools and a big thumbs up to Theresa and Elijah! They are both excellent. Thanks again guys!!Benny Canda
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5
Nov 26, 2024
If I could give zero stars I would. Your company is completely unreliable, do not show up for service, and make promises that you don’t keep. I am sur...
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If I could give zero stars I would. Your company is completely unreliable, do not show up for service, and make promises that you don’t keep. I am surprised that you are even still in business!
It has been one month and we have decided to stay with southwest pools for one reason. His name is Elijah. He came in and took a very bad situation and turned it around. He is competent, friendly, and most of all is reliable. He has helped us learn about the pool equipment and is very willing to spend the time to make things right.
He certainly has single handedly brought back our confidence in your company and he deserves complete credit for keeping us as customers. Great job Elijah!!!!!!!! Continue your good work.
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5
Nov 25, 2024
We had guests who changed buttons on our pool heater that caused our heater not to turn on. I worked with Tiffany to see if someone could come out fa...
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We had guests who changed buttons on our pool heater that caused our heater not to turn on. I worked with Tiffany to see if someone could come out fast as our kids were very sad not to be able to swim. She was able to get Josh to come out the same day and he fixed our problem and the pool is now heating! Thank you to both of you for helping to get our problem fixed!
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5
Nov 22, 2024
Great customer service, attentiveness and quality. Elijah has been great to work with and definitely goes above and beyond with the highest level of c...
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Great customer service, attentiveness and quality. Elijah has been great to work with and definitely goes above and beyond with the highest level of client service.
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5
Nov 21, 2024
Customer Service was very professional, and friendly. My technician, Jarrett was exceptional. I would highly recommend this company for your pool serv...
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Customer Service was very professional, and friendly. My technician, Jarrett was exceptional. I would highly recommend this company for your pool service.
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5
Nov 18, 2024
Great serviceVery professional
5
Nov 08, 2024
Elijah has been our service technician for cleaning our pool and wanted to share what a wonderful job he’s doing. His knowledge, service, dependabilit...
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Elijah has been our service technician for cleaning our pool and wanted to share what a wonderful job he’s doing. His knowledge, service, dependability, communication, manners is great example how to treat customers. I’d be proud to have him on my team!!
Keep up the great work!!
Michael
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5
Oct 29, 2024
Troy knows his business...he was prompt and efficient and pleasant to converse with...very knowledgeable in his profession and e tremely professional
...
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Troy knows his business...he was prompt and efficient and pleasant to converse with...very knowledgeable in his profession and e tremely professional
...
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5
Oct 25, 2024
Our tech, Jarrith was very knowledgeable with Jandy equipment. He suggested to watch our actuators before replacement. The honesty was genuine and in ...
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Our tech, Jarrith was very knowledgeable with Jandy equipment. He suggested to watch our actuators before replacement. The honesty was genuine and in the best interest of the customer, us. He clearly marked our pipings so we could monitor and call when the situation changes.
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5
Oct 25, 2024
Troy was amazing, very efficient and helpful.
5
Oct 23, 2024
Professional, courteous and knowledgeable!!!
5
Oct 15, 2024
Ian did a great job cleaning my pool.
5
Oct 07, 2024
Tech very knowledgeable and friendly and does great work
5
Sep 21, 2024
Great group of employees had an issue with pool the other day they were on top of it to fix it!
5
Sep 15, 2024
5
Aug 17, 2024
5
Aug 09, 2024
Very professional
5
Aug 02, 2024
He exceed my expectations on every level. I highly recommend him.
5
Jul 20, 2024
5
Jul 19, 2024
I will always use Southwest Pools. They are reliable and get the job done even when it's tricky- every time.
5
Jul 19, 2024
Great customer service. Great home pool service. A special thank you to Jaylen my representative
5
Jul 18, 2024
Southwest Pools in Venice is a very dependable and efficient pool service. Great customer service. Joshua perform fast prompt repairs. Rudy does our p...
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Southwest Pools in Venice is a very dependable and efficient pool service. Great customer service. Joshua perform fast prompt repairs. Rudy does our pool maintenance on a weekly basis and he is a pleasure to interact with. Very knowledgeable and dependable.
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5
Jul 16, 2024
Troy was friendly, helpful and efficient. He installed our new pump and everything is working perfectly. We are very happy with the results!
5
Jul 05, 2024
Great company with outstanding service .
5
Jun 26, 2024
Joe was very nice, thorough, helpful and informative. Great job.
5
Jun 24, 2024
5
Jun 18, 2024
5
Jun 17, 2024
He did quality work replacing our drain covers and was done quickly
5
Jun 06, 2024
Went into the Southwest Pools office and met Theresa who was friendly, competent, and extremely accommodating. I had a leak in my pool automatic chlor...
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Went into the Southwest Pools office and met Theresa who was friendly, competent, and extremely accommodating. I had a leak in my pool automatic chlorine dispenser. Within an hour a courteous technician, Troy Romeyn arrived and made the timely repair. Two top notch individuals who exceeded my expectations.
David Williams. June 5th, 2024
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5
Jun 05, 2024
Super positive experience, Troy explained everything.
5
May 22, 2024
Troy at Southwest Pools came out, was very professional, figured out the issue, explained it well and then quickly solved the problem. Kudos!
5
May 18, 2024
Pool tech did a fantastic job and knew what he was doing and very knowledgeable. Highly recommended 👍
5
May 17, 2024
Southwest pools is a great company to deal with. I use them for cleaning my pool, as well as getting parts and adding controls to the pool and spa. Gr...
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Southwest pools is a great company to deal with. I use them for cleaning my pool, as well as getting parts and adding controls to the pool and spa. Great customer service!I just had a Water auto filler installed by Anthony.Great job!I would definitely recommend them.Thank you!
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5
May 16, 2024
So happy to have a pool light again! Troy was knowledgeable, prompt and got our pool light fixed in time for incoming guests. Thanks Troy!
5
May 15, 2024
5
May 08, 2024
Troy was absolutely amazing !!! Extremely knowledgeable and professional. Would highly recommend . Thank you Southwest Pool's