Shift Arcade Miami
2026-07-26T21:37:10.137Z
We had a reservation for six people at 2:00 PM and arrived at 2:05 PM. Despite having a reservation, the manager, Alejandro, told us we would have to wait about 30 minutes because he had already seated walk-in customers ahead of us.Instead of honoring our reservation, he continued seating more walk-ins, and our wait time increased from 30 minutes to over an hour. He never called to confirm our reservation or check if we were on our way, and it was clear that no space had been held for our group. When we raised the issue, he showed no interest in resolving it.After waiting for over an hour, three of us canceled and left, while the rest of our group eventually got to play.A reservation should actually reserve your spot. If walk-ins are going to be prioritized instead, there's no point in offering reservations. Very disappointing experience.