South Wales Blinds Ltd
2026-10-14T20:51:12.152Z
Avoid this company like the plague! My parents have been struggling to get their blinds fitted properly for most of this year! There have been a series of improper customer care aspects such as ill fitting of blinds, taking incorrect measurements, cords not working correctly and above all of this, messages and calls have been ignored, money has been taken and the service not carried out appropriately. My parents have found this a particularly challenging time, due to their age and it is felt amongst family members that they have been taken advantage of! Absolutely disgraceful service! Lee has often told my parents he is in hospital or is suffering with an illness over the last 6 months, although reading other reviews it sounds as though he has been successful in completing other projects in the area which leaves further doubt in our minds about how truthful this company is.Updated Review in response to the owner (Donna) 14/10/26There has been no correspondence to my parents from South Wales Blinds to date despite the response to my initial review above. This includes all that was suggested by Donna such as phone calls to landline, mobile, messaging and emails. Excuses and lies! Please do not try and deceive and undermine our frustrations by blaming my parents for your unprofessional manner and inability to complete the job you were able to take on in early February and happy to take money for.My parents have gone with a different company and are hugely disappointed and financially burdened with having to pay additional costs to replace their living room shutters which were incorrectly installed and unfinished. They should be compensated at least £500 to cover some of the costs they have encountered during this process.If Lee is of ill health he should not be taking on new or larger jobs and taking the money for these if he cannot carry them out or complete. This is unacceptable and burdens your customers (like my parents) with additional costs, waiting times, lack of communication and incorrect measurements, materials and fittings. I strongly recommend you listen to this feedback and actually act upon what is being said here, taking accountability for your actions and how you run your business.
Avoid this company like the plague! My parents have been struggling to get their blinds fitted properly for most of this year! There have been a serie... More