based on 90 reviews
From looking at the product, buying process and the installation went well. We are enjoying our tub. Thanks
Incredibly satisfying experience. These guys made contact in the AM, answered every single one of our questions, and by the PM we had a working hot tub delivered and installed. Highly HIGHLY recommended!!!!
I got it at the Dakota fair and is a Great jacuzzi a very good deal, they offer great customer service .the jacuzzi is very well isolated . I will recommend 100%
Great service and communication. The New Lakeville, MN location service and sales team was great to work with. Dillon and Theron really know their stuff. Quick to answer questions and respond to any issues. We love our new Dynasty Spa that we bought from them!
Great people to work with! The whole process went very well. They delivered and great tub and hauled ours away! I would definitely use them and recommend them to family and friends!
Very impressed by the service. The guys were on time, knowledgeable, and fixed my hot tub in a matter of minutes for a reasonable price. I would definitely call them again!
They were so responsive and kind. Arranging delivery to Wisconsin, meeting us at the showroom to take us through features and financing. I’ll contact them again for maintenance for sure.
Edit**** They made it right and the delivery and guidance over set up was top notch!!! Had a purchase deal in place and day of they said they had to charge more. Not happy but agreed to pay half of that increase and they said no. Furthermore I was told that I shouldn't be frustrated by this as it was only a verbal agreement. Happy to verify the whole transaction as it was done over messenger.
I have had Tubs of Fun/My Aquatics help me with my pool since buying my home and the staff is amazing! They have always made me feel like I am important and have given me amazing support with my pool. This year was ecspecially challenging after our warm winter but Steve and his team did not disappoint me! Thank you for all you do for me!! My pool looks amazing😀
Very helpful
Disastrous service department to deal with. If you buy a hot tub through them, you better pray you never have to deal with them for any sort of service or leak. No communication, no parts in stock, no follow-up.
Tobi Ricker is the best and can help you out with any of your needs. You leave there feeling like you were helped out to the T and really listened to all my needs. Never will i go anywhere else
This was our first purchase, their service was really great and they took care of us right away!
Tobi provides fantastic cu stomer service!
Great experience! Exactly what I was looking for and helpful staff!
Karen made the process very easy! Big thanks to the whole team!
I loved this family centered buisness!! Plus the selections of hot tubs was perfect for what a family needs!.
Troy went above and beyond searching for a suitable filter replacement. Very knowledgeable and helpful. Highly recommend for Hot Tub or Pool Supply needs.
Very friendly and helped me with my questions.
Terrible service and follow up. Going on 4 months of calling to have some out and look at a leak of our new tub. Still no resolution and never a return call. Would definitely recommend buying elsewhere. Karen was great to work with on the original sale although what was promised about there service is not true and been a nightmare so far.
Terrible costumer service. Purchased Jacuzzi brand tub from them. Called for service, no answer. Sent email from web site asking to make appointment for service, no reply. I’m sure the manufacturer can suggest a place for service.
They don’t return calls. Tub overheats
Expensive
Absolutely terrible customer service. I have called multiple times to get my tub fixed and NO response!!!! I would definitely look elsewhere is buying! We spent a pretty penny for our tub and this is completely unacceptable. If you buy a car they don’t treat you like this. Just need a cord replaced seriously. Horrible customer service. Take your business elsewhere!
Okay
They have hot tubs in stock
Don't look any further than Tubs of Fun. Excellent Service that goes above and beyond to make a customer happy. Thanks Karen & Brendan!!
I purchased a pool from Tubbs of Fun in 2016. They came and installed the pool. The following spring the sides were caving inward and potentially was not safe to use. The owner immediately responded and came to my home in Jamestown. He worked with the manufacture and tried to repair the issue. The following year I continued to have the same problem and Tubbs of Fun came up with a plan and pr... More
I purchased a pool from Tubbs of Fun in 2016. They came and installed the pool. The following spring the sides were caving inward and potentially was not safe to use. The owner immediately responded and came to my home in Jamestown. He worked with the manufacture and tried to repair the issue. The following year I continued to have the same problem and Tubbs of Fun came up with a plan and presented me with it. They replaced the pool and as a precaution not to have further problems they installed a concrete type surface to place the new pool on top of. We were beyond satisfied with the service and warranty! I would highly recommend their business! They aim to satisfy their costumers! We love our pool! Less
Fun
Great place and great employees
Good selection, nice people.
Terrible customer service.
Great place to buy a hot tub, ask for Dave he knows them well and they take care of any problem you might have
I am very happy with the service and products provided by Tubs of Fun. From sales to installation, the people I've encountered have been professional and helpful. I would recommend this company.
Extremely helpful and friendly staff. The area is lucky to have this company.
Saturday afternoon and only there for a filter.
Prices seem high, good news is there is wiggle room on pricing.
Great people to deal with. Dan & Cole went over & above to install our hot tub, helping me move things & positioning it just right!! I would definitely recommend Tubs of Fun!
I got my hot tub installed today March. Initially I bought a hot tub I thought would fit the opening of my door. Come to find out it was too big for the opening of the door in my house (my fault) .Tubs of fun went above and beyond to make it right for me. Since they knew I was excited to get my new spa installed today. What a disappointment when it didn’t fit but we jumped into action and they ... More
I got my hot tub installed today March. Initially I bought a hot tub I thought would fit the opening of my door. Come to find out it was too big for the opening of the door in my house (my fault) .Tubs of fun went above and beyond to make it right for me. Since they knew I was excited to get my new spa installed today. What a disappointment when it didn’t fit but we jumped into action and they found me another one that was smaller that would fit. They compensated me the difference. The crew that took out my old one and installed my new one were very nice and respectful. They made sure they didn’t damage anything. I was kind of nervous how it would go with all the mud and slop outside right now. The whole process went very well considering all factors. They were ahead of schedule,very prompt ,and very helpful plus very honest with me. My overall experience was very good. I would definitely recommend working with them again. Less
-10 for this Company. I had a foot jet brake and I brought it in for replacement. Staff ordered the WRONG one, and charged me restocking fee. . This was their fault and the customer should NOT have to carry the burden. BAD BUSINESS PRACTICE.
Clean, the staff was very helpful.
We bought a new hot tub and gazebo. Great people, very helpful. But we warn you. DO NOT FINANCE through them. The bank they deal with are crooks. They give you 0% for one year which ended up only being 10 months for us. The interest then jumps up to 23% and you are fined 6 grand. They tell you to find another lender before the time is up. But not many banks want to give a loan for a used hot tub... More
We bought a new hot tub and gazebo. Great people, very helpful. But we warn you. DO NOT FINANCE through them. The bank they deal with are crooks. They give you 0% for one year which ended up only being 10 months for us. The interest then jumps up to 23% and you are fined 6 grand. They tell you to find another lender before the time is up. But not many banks want to give a loan for a used hot tub. We are actually shocked good people like tubs of fun would finance through loan sharks/mafia. Had I known their financing was so horrible I would have gone another route or never purchased a hot tub to begin with. Staff, owners and products are great. Less
great experience.... treated fair ....knowledgeable
Fun shop with an amazing line up of tubs
Very friendly staff and great to work with
Was not a great experience with the hot tube, will shop around when I get the Sauna next
From sales to service, Tubs of Fun has always been willing to go the extra mile. The staff was friendly and knowledgable during our entire experience. We love our new Jacuzzi and would recommend to anyone who is currently searching to purchase a hot tub!
Great staff! Love the dog!
I worked with Steven at Tubs of fun, he was knowledgeable and great to work with, found me the exact tub I was looking for and was able to answer all my questions. Kevin from the Service team is fantastic as well, had my tub installed in no time and walked me through everything I needed to know, would highly recommend Tubs of Fun!
I had a great experience with Steve. He answered all my questions and knew a lot about the product everything I needed to know he was able to provide for me. Great place and friendly people. Thanks Tub of fun for my new Hottub.
Great place to get a great deal on a hot tub!! Very helpful and knowledgeable sales people and willing to help to get you the best one for the money youb want to spend.
By far the rudest sales person I've ever seen. I make more money than the guy there but oviously cuz I look young he didn't want to let me browse. Dude definitely lost a customer. Hotsprings spas and pool tables 2 was way nicer and even though I didn't buy anything they made sure I had a good experience so when I am ready I'll definitely pick them. Don't support a rude company like this.
We had many delays on scheduled install and some additional expenses, but my overall experience was good.
Great people from sales through service. They go the extra mile.
The people there really know their stuff
Friendly staff
Excellent service! Helpful staff got us set up with a great deal; delivery went smoothly, now to relax and enjoy!
Got my jacuzzi hot tub here. Delivered to my place and was ready to enjoy that night. Awesome sales staff.
This past spring we purchased a 24 ft above ground pool from Tubs of Fun. From ordering to installation, we had a stellar experience! Andy and his crew were courteous, knowledgeable and dependable. As new pool owners, we had A LOT of questions. They were always happy to answer all our questions. Their service didn't end with the sale. Andy kept in contact with us throughout the summer to make sur... More
This past spring we purchased a 24 ft above ground pool from Tubs of Fun. From ordering to installation, we had a stellar experience! Andy and his crew were courteous, knowledgeable and dependable. As new pool owners, we had A LOT of questions. They were always happy to answer all our questions. Their service didn't end with the sale. Andy kept in contact with us throughout the summer to make sure everything was going well with the pool. We recommend Tubs of Fun to our friends and neighbors because we know they'll have a positive experience. -Kathy Escherich & Matt and Debbie Huseby Less
I purchased a new Bullfrog Spa from Andy. He was knowledgeable and extremely helpful. He took the time to answer all my questions and seamed genuinely interested in making sure I got the tub that suites my needs best. His tech delivered, setup and gave me easy instructions to operate and maintain my spa. I highly recommend this company!
"I would recommend Tubs of Fun to anyone in the area wanting to buy a hot tub or have an existing tub repaired. In my case, Brendan and his team handled a very messy repair job promptly and efficiently, all the while giving me updates on progress. When it comes time to buy a new tub I’ll be sure to go back to them". -Jonathan Mond
These guys are straight up professional!!! Awesome service, follow up, and communication. From sales to install to follow up they were great to work with. Highly recommended. We love our new hot tub and the crew at Tubs of Fun.
We are so pleased with our new in-ground pool from Tubs of Fun in Fargo, ND. Andy Maeyaert and Matt Myhre were integral to our satisfaction. From the start, they both guided us in the right direction in choosing the pool that was right for us. Their knowledge and advice is second to none. Our pool was installed much sooner than we expected. Once the process began it took less than a week to c... More
We are so pleased with our new in-ground pool from Tubs of Fun in Fargo, ND. Andy Maeyaert and Matt Myhre were integral to our satisfaction. From the start, they both guided us in the right direction in choosing the pool that was right for us. Their knowledge and advice is second to none. Our pool was installed much sooner than we expected. Once the process began it took less than a week to complete. The construction crew from Wellberg Pools was absolutely amazing! VERY knowledgeable and TOTALLY professional. This crew knew what they were doing. Obstacles arose along they way and they were handled so professionally. I have nothing but the utmost praise for Tubs of Fun and ALL parties involved in our pool. We live a considerable distance from Fargo (180 miles) and their service tech Eric has already made 2 trips to our place to make sure everything is up and running as it should be. We have already hosted a pool party with 13 kids and it was a huge success. We have waited a lifetime for our in-ground pool and are so ecstatic to have it now - thanks to Tubs of Fun. Less
Excellent service great group of people. Austin was extremely helpful and knowledgeable about the hot tubs we were looking at!