The Collar Club Academy
I called this company today and spoke to a young lady. She said she was going to ask me a few questions then transfer me to a Trainer if they were available. She asked normal questions such as my name, phone number, etc, then started hinting that someone may need to call me back. I told her that the number I gave her was a work phone and I was currently driving to return it to the office. She asked if there was another callback number and I replied not at the moment. She asked if I had an email. I told her I did, but I wouldn’t necessarily check it anytime soon. Then I said this, “I wish you would’ve told me someone would need to call me back because I would’ve told you that I can’t be called back at this time”. I further explained to her that the only phone number I could use is my husband’s phone and I didn’t have that on me. She then proceeds to say, “I’m trying to help you but you’re being rude”. Although I knew my current contact situation is unique and I wasn’t being rude, I apologized to her anyways for the sake of keeping the peace. She then goes on to say, “Most people at least have a cell phone ma’am”! (For context, I broke my phone last week and used a loaner work phone that I had to return today). As I tried to explain to her that sometimes when you’re on the phone and can’t see facial expressions people can seem rude, but I didn’t get a chance to complete that sentence because the lady just kept talking over me. She wouldn’t let me get a word in to explain. Finally I ended the call by just saying, “never mind, never mind”. Then I just hung up. At this point with someone so quick to project their own frustration on a potential customer over the phone, I wouldn’t trust them with my dog as emotional intelligence is very important to me. First impressions are everything and the lady wouldn’t let me speak to explain to her my unique situation. I even tried to smile so that my voice could sound friendlier. Nothing worked. I’ll pass on this place.