2026-02-13T20:59:41.733Z

Jason recently helped us remedy an order that didn’t go right the first time. He was patient and kind in helping us recover some of the costs of the mistake and then helped us to choose the best option moving forward. We are very happy with our new blinds and would recommend Jason to anyone.

2026-02-10T18:28:32.509Z

Denis installed out drapery in the store Paris Jewellers. He is so professional, fast, and friendly.

2026-01-12T18:45:36.617Z

This is the second time we have had window coverings done by Ruffel & Brown, Nanaimo, BC.Elizabeth was wonderful to work with - listened to everything I had to say, gave me great advice, and the end result was beautiful pinch pleated drapes for our living room. The fabric is lovely, the drapes are well made.The cost was higher, but not unreasonable. Being a bay window the making of a custom drapery rod was imperative to make sure the drapes fit properly over the window. Elizabeth did not just measure, she drew it all out on paper so the workroom had the exact size required.Drapery rods, and fabric are expensive. Making beautiful, well fitted drapes can be time consuming and fussy. In the end the pleated drapes made in the Ruffel & Brown workroom are beautiful, a perfect fit and well worth the cost.Denis was our installer - he also installed the drapes and blinds in our former home and does an amazing job. He is friendly and professional - the drapes finished off our living room perfectly. My husband was just as thrilled as I was.I would not hesitate to call on Elizabeth, Denis, and the workroom of Ruffel & Brown, Nanaimo again - we will definitely recommend them to friends and family.

2026-01-07T23:11:22.187Z

The initial purchase of my high end Hunter Douglas blinds was fine. The blinds are beautiful. The service not so much! Took for ever to receive and install blinds and work out mechanical kinks. One year later same problem arises and a service call is $170!Update: Turns out I am still under 1 yr warranty so no service call charge. I was given follow up advice that seems to have resolved the problem. The initial interaction was a unsatisfactory but the problem has been resolved to my satisfaction!

2026-01-07T18:17:48.612Z

Excellent and prompt service. Meticulous install. Very happy, thank you!